Mercure Hotel Saarbrucken City

2 stars for the Rest of the Staff.. Else the Rest of our Experience We reached in the Morning... had already mentioned in the App where they had asked to update the Arrival time .... and we were Not even Expecting to Check in that Early .... we had Shopping plans ... so just wanted to Keep the Bags with them and leave immediately.... But this Lady was sooooo Rude .... I just said ... "We have a Booking today and .... " This old Lady with a complete rude tone interrupted me sayin... " We are Fully Booked so We Cannot check you in till 3 p.m!!!" If she had let me complete my sentence I would have told her "We have a Booking with you ... We need to keep our bags in the holding so we can go Shopping!!!" The First Non- Welcoming Attitude of that 1 lady .... spoilt the whole Experience with Mercure brand. Our 1st ever experience with Mercure .... as there is No Marriott in Saarbruken.... and After bbeing at higher Elite Marriott member ... we were thinking of raising levels in ALL Hotels as Saarbruken Shopping is Going to be regular thing for us and every 2 months we would be spending a Weekend here ... but with her Interaction all the other Kind and Positive Checkin process went for a toss ... as seeing that old lady's face every morning before leaving the Hotel was quiet upsetting .. Only She had a Biased Vibe ... mebbe against our Brown Colour .... but whatever it is don't wanna comeback till she is employed there. Also the Cost and Worth is Far beyond for this Hotel ... First of all they Make you book 2 Rooms forcefully for a 12 year old child ... then the Basic Important Toiletries were Not provided in any Room ... and worst is Cleaning is NOT done Everyday ... and that is Not informed during Check-in ... and when I went to request that Cleaning be done ...at the counter with another lady .... Absolutely trying to avoid the Rude Old Lady.... again interrupted our conversation and asked the Other kind lady to reject the request with an even More Rude Tone ... We pay high charges to get good Experience... Not to be Dominated by a Rude stafff!!!! I wish it was a better experience like Novotel in Amsterdam...the Amazing Experience made us look into takeup the All Membership That Old Lady treated us like She was Doing us a Favour by letting us stay in the Hotel we Paid for!!!!

Overall, a decent one night stay, nothing 4 stars or luxury as the official site is trying to promote. The rooms are basic, no concept, no personality. The pillows and the bed sheets were cheap, synthetic, lowest quality. The employee at the reception desk missed the hospitality course. On the positive note, breakfast was good with a variety of options and a friendly waitress. My final thought is that, unfortunately, chain hotels keep their stars but not the quality.

Mercure hôtels are always a sure value. This one is very well located and the staff is very professional and helpful. Rooms are clean and comfortable. Breakfast is great too.

I enjoyed my room with a view of the river. The only problem was that the wifi was very spotty on my three devices- my iPad, Android cell and Mac. I was there on business so having a less than optimal wifi was annoying. On the upside, the staff at reception were welcoming and helpful, especially Caroline.