Excellent experience. Our driver was extremely friendly and prompt. We needed to get from the port to the airport and it was so easy. I highly recommend them. We really liked how he stood out from all the black SUV with his American Flag.
Andreas was amazing. Could not have asked for a smoother ride to MIA Airport after a weekend cruise. He stayed in contact, he came and found my family in a crowd. loaded our belongings for us and made sure we were comfortable.
Very nice, exceptionally clean, roomy & comfortable van. Great communication. Very convenient. Driver was kind, patient and courteous. Fast response when messaging through Viator app.
Our driver Jerry customer service was awesome. I go on a lot of cruises leaving from Miami and I hope he is available.
Very professional and friendly! My driver was great and communicated well. I was delayed and my driver waited patiently
Terrible experience. Could not communicate with person picking us up. Sent several messages through your app and no response. Couldn’t find place to get transport, traffic control people in Miami told us that address didn’t exist. Ended up taking a taxi to airport. I want a refund! Me and my husband are in our 80’s and this was not a good situation.
Polite driver picked is up and quickly got us to our hotel from the crowded port terminal. Will definitely use them again in the future.
Driver called before pick up to confirm location Driver was informative and helpful Cost effective and affordable Will use again when in town
I booked this transportation for 9 am disembarking a cruise ship. The day before the trip I was told a driver would be in contact with me with a phone number. I messaged several times and never got a response. At 9 we got off of the boat and still, nothing. At 9:10, I finally got a phone call, but at that point had already ordered an Uber as I didn’t know if anyone was showing up. During that phone call, she proceeded to tell me that my reservation was at 9:40. I texted screenshots that proved that was not the case. I explained my frustration with zero communication and she hung up on me. Amex reversed the charge she then tried to charge after I sent all of the communication screenshots!
Excellent service!!! The driver was on point and super nice. The service was the best I've had so far.
Excellent service. Our ship was delayed getting into Miami by 3 days. I reached out to the company and they ensured my pickup was secured and that they would get me to the airport in time for the early departure. Our driver was waiting for us and whisked us to the airport in no time. Will use them again if in Miami.
Juan was very nice and on time. Everything was super smooth. We did not have to wait at all. And the price was reasonable
Very convenient and thorough booking process, fair and reasonable pricing, and very good customer service.
Pick up was a little late, but everything after that including the drop off was excellent! There were four of us with lots of luggage.
Great service! This was the best service that I have received in a long time. I will continue to promote and use the services.
Carlos was amazing. Very helpful with frequent communication and updates. He took care of our many bags. Just great!!
Friendly on time service for our transport to the airport. Easy to book the reservation. Good communication.
We were 4 people including a toddler coming off an NCL cruise with 4 large pieces of luggage and a large stroller. We had a tight time frame due to an early flight but our driver Patricia made it so easy. She communicated by phone before we disembarked, waited for us to appear, then met us within 3 minutes in a large Chevy Suburban, complete with a clean child safety seat. Her driving was careful and professional. The cost was reasonable compared to two Ubers or taxis we would have needed otherwise and the freedom from stress was priceless.
Nice vehicle. Friendly service. The only issue was there were no pickup instructions. Which makes things confusing when you are getting off a ship and don't know exactly where to meet or what the vehicle looks like.
The driver was very accommodating and helpful, easy to communicate with and easy to find when we arrived. Excellent experience!
I searched for comfortable transportation from the Port of Miami to the Miami airport. I found this group. They provided quality customer service and great transportation.
On time and professional, other than that it was a ride to the airport. I can’t say much more about it.
Was easy to schedule a pick up time. She texted and was on time. No problems with booking or the ride.
Patricia was a wonderful driver. She stayed in contact with us the whole time until she was able to pick us up. She was a very polite and sociable. She got us to the airport with no problems. I love using this service and would recommend any orb he drivers.
Viator was Great From Frank picking us up from Air port to Hampton Inn and back from Hotel to Port of Miami everything was great Johnny picked us up from port of miami and to the air port we went to the wrong airport we made a call to Viator and she call the driver back and he turned around and picked us up and got us to the airport on time so a shout our to Johnny with Viator our personal driver thank you.
We had 10 people in our party, we came off of NCL in a panic hours later than we should, our other shuttle was 1 hour away in traffic because of that crash in the canal. I found Sandra in the mass ciaos of almost 4k people and cars trying to find rides. She took total control and led my family to a 14 passenger Shuttle that was able to fit all of our luggage and people. We got out of the disaster of the moment.. They were reasonable and friendly. That night, I booked with Sandra again.... to get our family to the airport since our flight was missed and changed to the next day. The drive was actually 15 minutes EARLY... was the most friendly person. Waiting for all my sleeping children to wake up---- Got us safely to the airport. Thank you so much...
Poor coordination for pick up, I was expecting someone there at the agreed time with a sign with my name on it so I could identify him, He had no sign and they tried to reach me by phone......it would have been so simple and great service if the person waiting for me would have had a sign to identify the car that was there to pick us up.
Showed up early/on time and delivered us to the airport in a timely and safe manner. Pleasant driver
Best experience worth the cost because from booking to the end so easy and great communication. Driver Eduardo was awesome. Vehicle so clean. Pick up and delivery was quick and easy. Will definately use you again and tell our friends.
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