Sawgrass Mills Mall Round-trip Transport From Miami

first of all meeting at 9,00 but departure at 10,20. 1 h, 20 m under the sun of Miami. The craziest part is the return trip leaving Sawgrass Mills at 8:50 PM. It's unbelievable.

When we arrived at the meeting point shop we had to pay another $2 service charge each person which was not advertised Staff not helpful Your supposed to be a 9am trip (tickets state this also )but we didn’t leave until 0950 as the driver was picking other people up for different tours,I know this as we saw the driver and van around 0850 and staff sent him to do other work We didn’t get this time added at the end as “ you speak with office I don’t get paid after 5” Very abrupt driver Spoke with others who have got a Uber with ease so maybe look into that if you want flexibility

Outlet prices not as low as what you what expect with not many deals. We were over 30mins later in leaving than scheduled departure and only made aware when we arrived. Driver wasnt particularly chatty at all but came across very demanding / expectant of a tip.

Awful, avoid at all cost. Company arranged a mini bus and didn’t cater for everyone booked on, about 10 of us were left. Staff barely communicated. After an hour of waiting we have requested a refund and cancelled as this is a shambles.

Do not bother booking this experience. Sawgrass Mills Outlet was great but the transportation pick-up was awful. Due to be picked up and taken to outlet at 9am so arrived at pick-up point half an hour earlier but driver didn’t turn up until 9.50am. Everybody on trip was so angry and fed up with waiting.

really bad. the bus dnot come at time and delay about 2hours and also the back time is too late. we have to catch a taxi and pay much to go back

The excursion was overbooked so we had to stay there about 3 hours before they sorted it. There was a guy in there telling us to come back after 10 mins every time we went up to see him but then he kept selling tickets for cash in store. We ended up missing our reservations elsewhere because we got there late and we had to uber back as well cos they wanted to pick us up at 8 because they got us there quite late

Although pick up was a little late, our driver ensured we arrived at Sawgrass safely to get the most out of our day. Lots to see and do at the mall. Great experience

This was actually a good deal considering the cost of a return taxi. It was a lot cheaper doing it this way. We left at like 9.30 and returned at 5, I had more than enough time to shop. This is far better than Dolphin Mall I feel. Someone also brought a suitcase with them which wasn't a bad idea actually.

Booked a ticket for a 9am departure leaving Sawgrass Mills at 5pm. Driver didn’t arrive until 10.30 then made 6 separate stops at different hotels to pick up more customers. Finally arrived at Sawgrass at 12pm when the driver announced pick up would be at 9pm!!! No explanation, nothing. Called the office, who also confirmed a 9pm collection. This information was not given to anyone prior to leaving. What a poor service offering this is, no communication, a complete lack of respect and interest shown by any of the staff you speak to. No customer service skills whatsoever. No appreciation for wasting customers time or the impact of changing plans without communicating. How do you change the departure time to 4hrs later without notifying the customer!? If I could give zero stars I would. Do not go near this company.

It achieved its purpose, to go from Miami Beach to Sawgrass and back. Why only 3 stars? You were supposed to arrive 9 am, and the van was leaving 9.30. We were there really punctual and we didn't leave until 9.55. They also did a little stop out of the highway for some other passengers getting to another location, if you know Miami traffic you know this added at least 10 more minutes to this. Up to here everything's "fine" let's say. Then we realize the SPACE issue. We had brought along empty carry on luggage to be more comfortable, we noticed how only 2 extra spaces were left and the luggage was right there with us. We wondered how they would do it on their way back, and wrongfully assumed they would send an extra van, or less people were coming back, or maybe even a bigger bus? Nope. 5pm came, I was there 4.55 and the driver was already complaining about people being late. Nevermind the extra 30 minutes we had to wait standing on the street in the morning, or the extra stops. My friends arrive 5.10 and he actually commented on it. Again, this would be okay had we not left 30 minutes late and made a stop. No help was provided to older people to get into the van, or a minimum help with the thousand bags all of the van was carrying. There was ABSOLUTELY NO CONTEMPLATION for the extra space needed on the way back. Driver went on complaining about the rest of the passengers being late (the one who was the latest was 5.20), insisted on stopping in a Mc Donalds for people to use the restroom warning he wouldn't make any stops later on, its understandable (and a good suggestion even), what wasn't nice was the face he made when everyone refused. We were uncomfortable HOLDING other people's luggage too from rolling to the front, without 2 inches to move on any direction. Would I recommend it? Only for single users, otherwise any other kind of transportation is preferred. It gets you there, and back, but not a good experience at all.

Alll great, the best way to go, recommend it to Antoine who wants to go to sawgrass Mills Right on time both ways

Shopping was great. People at the office on Lincoln road were quite disinterested when we went to check in. On the way back to Miami Beach we got stuck in traffic so were advised by the Spanish only speaking driver to get off the bus and walk back as it would take 3 hours to sit in traffic(through using Google translate) took just over the hour to walk the full length of Alton road with all the shopping bags. Bus passed us 5 mins into the walk. Not the best service.

Sitting on the bus while we dropped other tourists at a different attraction. Tour was late in starting, very poorly organised.

The trip was awesome. Our driver was friendly and very informative. He told us where he was dropping us off and picking us up, the time to be ready to return and a map of the mall. He also gave us tips to the good prices and which stores had them. He also was a great tour guide - telling us about the neighborhoods we were passing as well as the sights we should see if we have time. He also recommended other trips...he said Key West and the Everglades should be on our next 'must-do' trips. I'm from NJ and found out he used to live in Newark, right over the bridge from where I grew up in Jersey City. HIGHLY RECOMMEND THIS TRIP - great stores with a variety of choices.

Good driver. We departed on time and the mall is awesome, a lots of stores with sales. I’ll recommend it

We took a little detour to drop other customers at the Everglades otherwise it was fine. Takes you from A to B. It would be nice to be more flexible with the return time so we could have a choice to choose what time to leave.

Its a MUST GO place if you are going to shop. The prices are really good and we pick up the van that takes you properly to and back from Sawgrass Mills. Great service they offer you. Takes around 40 minutes with the private van with about 15 passengers.

No memorable experience. We have arrived on time and found a long cue to checkin in Miami Tours. The shuttle left without us and they explained that they had 14 seats and 22 passengers. After discussing and some irony from the staff saying we could go to Sawgrass Mills walking, they put us in the Everglades tour bus and then they move us to Sawgrass Mills in a van. We lost more than 30 min and when the driver tried to compensate us with extra 30 min in the pickup, Miami Tours manager rejected and said either we leave at 5 PM or we would stay in Sawgrass Mills. Awful experience.

On time and driven straight to the Sawgrass mall .Pick up was also on time .Friendly driver unfortunately both drivers could not speak English only Spanish/Cuban so we were fortunate to have guests that could translate for us .

The Minibus was a bit cramped but ok, got to Sawgrass by 10.15am and had until 4.45pm to shop like a Lunatic, and we did. Drive back took near 90mins, felt likr we were going round in circles, but i expect this is normal for Miami, roadworks and Traffic. When we come back in few years time we will do Sawgrass Again, and maybe through Viator too. P.s. in the instructions where to go, should tell people they have to check in at 305 Lincoln Road, not just meet there. Lucky we checked in or could have missed our booking.

Very punctual service. Everything went as expected. Comfortable units. Convenient service. Very kind staff.

Pick up location was fine and mini bus was on time. Driver was friendly and bus was clean. Clear instructions on when he would pick us up

The shuttle was very punctual. We started and came back the trip on time. The bus was a bit small and old But the driver was friendly

Poor service and terrible communication. Bus was an hour late for pickup from Mall and seats and floor were wet when we got on. I guess due to low numbers we were added to a bus going to the Everglades. Again communication was The biggest issue. Bus was to leave mall at 5. Driver told us to meet at 4.30 and then picked us up at 5.30 from a different location. He parked in middle of busy road which we had to cross. Crazy

Disappointing. Misleading advertisement. Wrong information in the ad. No customer support from Viator.

About a 45 minute bus journey. On our day the bus was late. The Mall was quiet when we got there. We headed to stores on our wish list first to make sure we did them. This place is massive and easy to get lost so make sure you know where the pick up place is. The trip says its accessible, luckily I am able to walk a short distance but my husband had to lift my scooter into the bus (the driver helped) but on the way back it was a mini van so definitely would not of been accessible for some. Maybe it would be good to find out what kind of accessibility individuals require before.

Bus was late for departure and return. Office crowded, which made departing late. Driver keeps asking for tip (minimum requested $5 per peson).

i purchased the tour, but the operator said that they do not have any agreement with viator.request a refund of the amount paid!!! the tour has not been taken!

From start the trip was fine and the mall was great! But when we were supposed to take the return bus home it was full and the driver told us to wait 5-10min for a replacement van. One and a half hour later still no transport and we then got told by the Viator help chat that the transport would arrive at 7 pm. So we stood there for two hours before we finally got on our way Home. Then the lady at the front desk where we got the tickets from told us we wouldnt get any refund. Look elsewhere if you’re going to sawgrass.

The bus arrived half an hour after the scheduled time and the seats were less then the reserved seats which ended with my wite and sister sat on the floor

We took a shuttle to Sawgrass Mills from Miami Beach. The morning ride was ok (no seat belt avalaible in the bus… but other than that it was ok) But in the afternoon, the bus didn’t show up. Instead, another bus came to pick everybody. The driver said that our bus had a malfunction and that we could take his bus. But his bus was full, so we were supposed to go standing, in a full bus, in the highway, in the middle of a pandemic. I don’t even think that going standing in a highway is legal… some fellow travelers took the bus, but I refuse to do so because of the obvious danger, and also having in mind that there was no social distance in this bus. It was unacceptable, dangerous and uncomfortable. We had to take a $66 Uber to comeback to Miami Beach.

Shuttle service is excellent and on time but driver requests an extra of minimum $5 per person as tip. Very insistent with this request which I dislike. Tip is optional and volunteer, not obligated.

There was no tissue for the bathroom on the bus, driver went and found some paper towel and told me only to use half a piece of paper towel.. busses should always be cleaned and stocked with tissue for tbe customer

I really enjoy myself. Everything was beautiful. The tour bus dropped us off on time . They also picked us up on time as well. The mall was real big. They had a lot of good sales. The food was delicious.

On the page they offer different schedules, I paid for the one at 10.20 and when I got to take the bus the only departure time was at 9.30, in the office there were no staff to request a refund. I lost my money.

I had a terrible experience when booking my Sawgrass Mills shuttle, I received different information from three different employees, that was inaccurate and led to a wrong reservation that costed me +30 usd in damages I has to cover, one of the employees even yelled at me, was very disrespectful, even though the mistake was theirs and I was asking for a solution he kept yelling "what do you want me to do, do you see other people complaining?" This wasn't just only a terrible experience, I also felt discriminated and offended when the employee told me "it is not my fault where your hotel is located" mocking my humble origin, DO NOT BOOK WITH THIS AGENCY!!!

We booked this trip several times and is always good. It is organized, the bus is comfortable and the drivers are always very nice. I do recommend it, it is easier than going in your own car and there is plenty space for luggage.

This mall is so big you wouldn't believe it and has every store you can imagine. The money I saved was amazing

We booked the 10.30am bus and when we got there (10.20am), we were told the bus had come early and left at 10.15am...the next bus wasn't until 12 noon. There was no apology from the desk staff. The bus ride itself was fine on the way there. We got there around 1.30pm and were then told there were only 2 buses back, one at 5pm and the other at 9pm. In my opinion, there should be one in between these times. On the way back we wanted to check our drop off with the driver and he was clearly stressed and told me to go away and ask later. Overall, the experience could have been much better, but unless you want to get public transport for 3 hours it's the only reasonable way to get there from Miami Beach.

The bus ride took 2 hours from the tour Office, due to several Hotel pick ups. We were not informed about the pick ups. The bus was cold. Should have taken Public transportation or an Uber. Cheaper and faster.

Safe driver and very polite. He stopped so I could use a restroom as I wasn’t feeling good. Recommended

Everything was set to hotel pick up until 9pm the night before when I received an email saying it will be no longer possible to pick me up. So I got an uber to get to the agency. Also, it was said that we could choose two options to come back (5pm or 9pm). At the time we were at the bus, they told us that will be only one return at 6pm. I felt bad because I would have choosen the 9pm options.

Very very high end. Not much English spoken there. Just look at the people walking around dressed so fabulously. It was another world to us and it was very cool. Now it was also good to take a car there with a bunch of friends because parking there can be very difficult. : )

<p>Everything worked well and the Mall is worth any visit as the deals you get with the trip and the ones offered at the place are great.</p>

<p>They forgot to pick us up and they even marked us as a no-show to cover up!!!!! After going through the reviews I noticed that this happens to others as well!! DO NOT BOOK WITH THIS COMPANY. USE THE OFFICIAL SAWGRASS MILLS TRANSPORT. They are much more reliable</p>

<p>Failed to collect us from our hotel Miami Beach Resort. Waited 30 minutes before contacting the operator. Spent 20 plus on a phone call. Shuttle arrived took us to their base on Lincoln Rd. The office informed us we had missed our 10.30 bus I think they had just forgotten to pick us up. After a lengthy discussion they agreed to put us on the 12.00 bus leaving and returning to Lincoln Road. A pretty miserable experience down there with my worst excursions</p>

<p>This is a true outlet mall, all big brands are here, discount at every corner,<br/> transportation cost is really amazing</p>

<p>Our hotel was literally one block away from their office, and the bus driver wasn't able to locate us. So we walked until the office and had to wait 1 hour to leave in the next bus.</p>