Driver was 45 minutes late. Got a message from the tour company saying he was running late due to traffic at the cruise port, but there was no traffic and little activity at the port. Got multiple messages that he was on the way in 15 minutes but was totally late. He arrived and never got an app for being late.
Very fast ,safe and efficient drive to the airport. Driver had some trouble with English language though.
The shuttle was 30 minutes late. They did not account for traffic in the area with FIFA match going on. They should have realized this. However, we were fine, and made our appointment in plenty of time.
Our experience was easy. The communication was good. The service was quick and on time. We will definitely book again.
Had reservation for 10:30. 11:04 still waiting for pickup. He stopped at the wrong hotel. Terrible experience
I appreciated the driver's good communication about travel times. He made sure we made it to our destination on time.
Our driver got us to the port in great time- definitely an experienced driver. He was friendly and played music that the grandkids loved singing to.
The driver was late. Our pick up time was 1030, he arrived 1055. At first he said, he will be a few minutes late, next was, he was a block away, next reason was he missed the exit. It was annoying to wait when we had a strict scheduled time assigned to our group.
The company was in constant contact with me to keep us apprised of their location and pickup time. The driver was very friendly and helpful.
Our driver was very friendly and accomodating. The company constantly kept us apprised of the expected arrival time for pickup. The van was nice and comfortable.
Driver was cordial and on time. Excellent Driver . He came to hotel for the pickup fifteen minutes before time and help us with our luggage. He was very friendly and very helpful. Excellent !
There was a bit of a mixed up of our vans from 2 hotels but in the end we were glad it didn't take that long to wait for the right van to come. I trust Viator and will hire again in the future. Thank you.
It was a great experience. The driver let us know when they were 5 minutes out and they were a little early for our scheduled time. This was great for me since I'm always early. He loaded all of our bags (total of 9 people with luggage and carry ons.) He was very polite and knew exactly where we needed to go. He explained the port process as we were arriving and then unloaded all of our bags. Overall a great experience.
Our Driver was very prompt in fact earlier than our appointment. Very Nice Man, got us where we needed to go. Would Definitely use again
Very punctual, kind and just all around Awesome Service! I will always use this company for my needs!!
Our driver was early and very courteous. The trip was easy to book. He brought us right to our port.
They were a no show! We could not get a hold of them by phone or message. Had to get an uber to the Miami port the day of! Nightmare!!!
It was one of the best services I have received . Very professional at all times. I will definitely use this service again.
Excellent customer service. Everything went as promised. Every trip was on time and as planned. I will definitely use them again.
Excellent customer service. Always on time for every pick up. Will definitely use them again. I absolutely loved the service.💜
Outstanding Service! On time pick up and transport, friendly helpful driver, clean and safe vehicle, easy to book.
On time and very friendly. Van was modern and clean. Would book again. The review needs to be 100 characters so this is filler.
Driver returned to the ship to deliver a package that was accidentally left on the shuttle. Thank you very much.
Our driver, Jose’ called to state that he would be late due to traffic. However, when we got to the port, he did not handle our bags well and literally dropped them in front of us and walked away. He didn’t say “thank you”, “have a great trip”, nothing. We found his behavior to be rude and unnecessary. The tip that I did have for him, I gave to the porters at the pier. Otherwise, we did not have any other issues during our ride.
Our driver was very informative and personable. He was great. We got him 2 days in a row. We loved it and definitely will do this again next year..
The driver was late. Why schedule a specific time when they show up late. Had to keep calling and texting several times to contact customer service before I finally spoke to someone. When returning, I called the driver and the call went straight to voicemail. I had get a van from the airport. It was actually cheaper. Save yourself the time and money. Get car service from the airport and don't deal with the aggravation.
Driver was super friendly, provided us with information of the city. He was early for pick up. Shuttle was cool and clean.
Service was on time and excellent. Javier, our driver was great. Very clean and nice vehicle. Very convenient
Aggressive bad driving fast and following too close to other vehicles. He arrived late and was a wreck less driver.
Our driver (Juan) was 40 minutes late (he was getting gas!). No apology! When he dropped us off he said we couldn’t get transportation to the airport from Carnival(we had already purchased them). So he lied to us! Just an unpleasant experience!
Herve, texted us and arrived promptly to take us to the cruise port He was excellent weaving in and out of traffic. It was extremely busy Sunday morning. We will always use Viator over a taxi. I recommend Viator to all my travel customers. We are using it in Europe too. Have confidence you are getting 5 star service when you book Viator.
Never use again. 40 .minutes late , contacted them multiple times, was told on their way, 5-10 minutes...should have been honest and told me it was going to be so late I would have made other arrangements.
We booked a hotel to port transfer. He turned up late but called to advise. The issue I have is that you can’t do the same trip in reverse ( eg port to hotel ) and trying to get any actual help through their chat is useless.
The driver was early and very personable. Patience of God. Love this company. We are hoping to have the same operator on the return trip.
Driver was on time ( even 10 minutes early) courteous and knowledgeable about area. Very pleasant conversationslist
25 minutes late for pickup and no communication. I had to call for an update which took awhile for a response. I know traffic can happen, but have the courtesy to share.
Driver called in advance to check where to meet us.. Driver was friendly and shared points of interest.
The driver is on time and knowledgeable what's going on in the city. that'll all I can say. Keep up the good work. Have a wonderful weekend.
I booked a van for 6 adults with luggage The van was late due to rain however when we started to load the van another group of 14 people were told to share our van as there’s was late. The driver tried to load luggage for 20 people into the van. The luggage was piled up to the ceiling of the van and there was still luggage outside All of this was in the pouring rain! As I knew we were not all going to fit in the van, I called an Uber for 4 of us so maybe our luggage and two of our group might fit with the other group of 14 people. After the driver realized 20 people plus luggage wasn’t going to fit he told the other group to wait for another van. The driver then had to unload all of then luggage so we could sort it all out . In the meantime I tried to cancel my Uber but it was too late so zi had to pay for the Uber I didn’t use as we were now back in the van and on the way to the port . So long story short, I got soaking wet helping the driver load and unload all the luggage and I had to pay for an Uber I didn’t use.
We booked this service to transfer my family of 7 from our hotel near the Miami airport to the Port of Miami. I contacted the operator after waiting 15 minutes past our scheduled pickup time and was told the driver was 5 minutes away. After waiting an additional 30 minutes I ended up catching a different ride.
Very good service. They picked our group on time. Would recommend to anyone. Will be definitely using again.
Driver was excellent. Vehicle was worn and felt unsafe. Needs to serviced and inspected. But again the driver was excellent.
Well worth scheduling Viator. We took them both from the Miami airport to hotel and hotel to Cruise port. My only minor complaint was I got a call 40 min early that he’d be there soon. Way early and I was concerned the cruise line would make us wait outside. Did not happen. I guess that’s much better than late.
I specifically ordered (5) vans on (5) separate reservations in order to send each van to the port as it was filled. I had specific staff assigned to each van. I was sent (1) large bus which was forced to wait until all passengers arrived before departing the hotel. This IS NOT WHAT I ORDERED! I spoke with the manager on duty who was extremely rude. I work with Royal Caribbean cruise lines and coordinate large group travel throughout the year. I will never use this company again!
Unacceptable. I booked this shuttle to pick 6 people up from the Serena Hotel of Miami, Aventura. I provided the address and all required information. Once I received my boarding time for the cruise ship, I updated my reservation so that we could be picked up one hour prior to boarding. I received a confirmation of the update. I received another email to remind me that my credit card would be charged for my upcoming booking. My card was charged as expected. NO SHUTTLE CAME! I tried calling the company 3 times and there was no answer. I sent a chat message to Viator because there is no contact phone number provided. I received a message back saying that my booking was invalid because the hotel was not within Miami city limits. I called the shuttle company again, and this time they answered. The rude person I spoke to claimed my card was never charged, and that he couldn’t do anything to help. He kept repeating that my booking was invalid and could not explain why there was no communication indicating so. Viator claims my charge will be refunded but it’s been a week and no refund has been processed. Absolutely terrible experience for the start of an adult family vacation. We had to Uber, which was actually quite a bit cheaper than this shuttle service. We boarded our ship an hour later than expected because of this mess.
Very good communication through out the process. Driver arrived on-time foe the pick-up to the cruise port.
Getting off the ship always takes longer than expected but our driver was there for us when we finally made it off. So thankful!
I did not get any communication from my driver until the morning of. I sent a time to pick up 14 days ahead of time and 7 days ahead of time, without any answer. then I got a message the morning of saying he was going to come and hour later, three hours before I asked to get picked up. He agreed to pick me up later, but showed up nearly 2.5 hours after agreed upon the second time.
The driver was professional, but very late picking us up at the hotel. I would not use this service again or recommend to others.
What a wonderful team we had, helpful, friendly!! Helped us with our luggage and would not let us lift a thing!
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email