The morning of our excursion they canceled our original time slot at 4PM and changed it to 6PM. The alternate reservation that was given had to be taken or we would lose our slot. We were told to arrive at 5:30 and we arrived at 5:17. We are still sitting here waiting on the captain for our Jetskis. It is currently 6:43. DO NOT BOOK
It was raining very hard. They canceled our Jet Ski, and they have yet to send our refund back, even though they were the ones that canceled it.
Poor communication! My reservation was set for 2pm they called me 10am rescheduled my reservation for 12pm then cancelled my reservation!
We were given the run around twice just to not end up riding. I wanted to ride Saturday not the next day. I want my refund as SOON AS POSSIBLE
We made the reservation in the morning for an afternoon jet ski tour. We received all the confirmation information. Big Wave Dave never showed up to take us out in the jet ski tour. Another few people were waiting as well. We met by the giant yellow chair by Hard Rock. Dave was a no show. No email. No text. No tour. There was no way to contact the company - the text feature and emails were not responded to. No one answered the phone call. Not a great way to treat paying customers. Not a great way to spend precious vacation time.
literally they are a scammmmm i never even got to get on , they canceled last minute it was hard to find also just terrible all around
This was a Saturday. We met at a public parking lot and waited for 1.5 hours for the boat to take us to the jetskis. The operator did text us previously and told us they were running late and that they moved out 3:30 booking to 4:00. We did not get on the jetski until 5:15. (Original booking at 3:30) We had to rearrange the rest of the day because of that . It was a good experience but do not expect it to be on time .
My friend and I had a great time on the water with BJM Tours. The team was very clear with safety rules and limitations, most importantly they let us go out and have fun on the water. Chris & Ninja captained our tour, they were amazing and great hosts. Next time I'm on the water I hope to kick it with them again.
We had no pictures, no drinks, just 1 rude guy that didn’t even want to answer our questions. The Jetskis are all beat up and ratchet like it was just not worth the money at all, the ski’s barely even work we booked for 3:30pm and they made us wait till 5pm and finally at 5:35 they picked us up to ride ! Who wants to ride when there is no sun ! There’s just no point i went early to ride with sun. It was a total bummer Honestly everything was a lie and yet they still charged is $30 each for what reason IDK! NEVER GO THERE
It was a nice experience, please be more precise about all the costs not included in the package. For example Gas
Our appointment was at 2 three boats from the company came and picked up every single person before us then on the third boat they said we would be next after waiting 2 1/2 hours. I also was discriminated as they would let us on even tho we were there before everyone else.
I was a little concerned that Jetskiing would be too hard for me, but the staff was very helpful and taught me everything I needed to know. I didn't fall at all! It was so much fun and I can't wait to come back! Thanks Big Dave Tours. Will definitely come back again in Miami.
Pickup was an absolute disaster! We waited about 40 minutes for the boat operator to arrive. He was super rude. Literally hung up on me on the phone. Also, the clientele… oh man. Overweight, smokers and vapers, covered in tattoos, you know the crowd. 😟
Very accommodating for the last minute reservations I made. Our guide was very knowledgeable and had a great personality. He made us feel very comfortable. We absolutely loved our time on the water. I would definitely book and use these services again.
Staff was very cool and Professional it was definitely a vibe especially the location and tour guide with the pictures!
This was great they were a lil late but as soon as they came we went straight to it. No hidden fees just a $10 test. I enjoyed my experience!
Great customer service! We really enjoyed ourselves and would recommend this tour to friends and family.
The boat ride over to the jet skis was beautiful. The crew was hilarious and had great customer service! We had such a great time.
we came with few friends from New York to enjoy Miami weather , so we decided to try the jetski ride, let me tell you, it was really great, we had fun so much that we purchased an other hour! I definitely recommend those guys for jetski ride in Miami.
The view was amazing! Had a great time and felt so confident even with it being my first time on a jet ski, I need to come again !
Amazing views of Miami on the jet skis. The staff was nice and helpful, and they also took pictures.
The view and experience as a whole were amazing. The instructors were so fun and engaging. The weather was predicted to be bad at our time slot so they messaged us and arranged for us to come earlier.
This whole experience was amazing! The weather was predicted to be pretty bad and we were worried we wouldn’t be able to go but the workers got us in earlier just in case. It was such fun. The instructor was so helpful and fun. Showing us some new tricks and making sure we had fun. Was easy to get there and get picked up and it was easy to make sure I had all documents needed. Would recommend to anyone! Gorgeous views too.
I had such a blast.. it made my trip. I would do it a million times over. Every one was so cool! The instructions on how to get there was easy. Thanks
we were offered a full refund due to our experience not being the best. the jetski had broken down so we had to share one
I booked Miami Jet Ski for June 25th, and I had a lot of fun. The workers were friendly and professional. Every time when my jet ski got sticker in the seaweed, the tour guy helped me with no complaints. I highly recommend if you love being on the water and enjoy speedboats.
Bad they let me book sent confirmation then on the day of rental they said my time wasn’t available then made excuses on why they not gonna refund me
The staff was friendly and informative. And jet skiing was awesome. All around great experience. Loved it!
So much fun! The instructor was very helpful and nice. It was a great experience ! I would definitely do this again and would recommend!
Excellent customer service. Instructor and host was polite and courtesy. Had plenty of time to ride the jetski.
TERRIBLE! I called a Viator employee so I wouldn’t f it up and he ended up F ing it up. When I got there the employees were rude and asking for more money , after they made the mistake! I seriously wouldn’t recommend! Then gave me 25 credit from 178 dollars!!!! Wtf
Jet skis were fun as heck. The beginning took a little while to actually get situated but once we did they gave us extra time.
Didn’t get to experience this because of weather conditions of being windy. So they closed right before it was time for our appointment
No ride occurred, as got a message just before scheduled start time, stating they are not going to operate the ride as they are having schedule down time, if so why did they let me reserve in the first place before day.
I urge you to use other service this company will litterly scam you of your money over a little mistake and you forfeit all your money and no service. I plead with you use made right decision by checking the the comments and now am about to save you you're hard earned money as well. This company will take your money no matter what. If you are off even a minute you forfeit all your money. Also the address they have on file is fake they give you another address which is against viator terms of conditions but viator doesn't care because they got their cut. Go else where like thru airbnb . Me and my friends already lost our money on this company I don't want you to do as well. Businesses like these deserve to get 0 customers not when they act this way.
Everyone was Nice , made me feel comfortable . Took great pictures for us. Definitely worth it especially for our first time
The scheduling was changed several times. It was not what was available on Viator. There was no one at the front desk. The employee who arrived. Gave up another 30 min delay and had no understanding of the process The actual experience of the jetski was great. Instructors were good. Lots of space to use them
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