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Description
A landmark of luxury and a tradition of expertly curated service come together at Turnberry Isle Miami, Autograph Collection. Elegantly designed, our spacious rooms and suites provide relaxing comfort with, marble bathrooms and private balconies overlooking the resort's tropical grounds. Our Turnberry hotel features BOURBON Steak by Michael Mina, serving signature cuts of prime meat, local seafood and a fine selection of over 1,000 wines. For casual fare CORSAIR Kitchen Bar offer all-day dining along with one of Aventura's best weekend brunch. Golf enthusiasts can vie for under par scores at our two 18-hole championship courses, while our newly renovated full-service spa is a tranquil haven for beauty and wellness. The Turnberry resort shuttle provides a short ride across the street to the world-renowned Aventura Mall and beach access.
Reviews
I stayed here for a friend’s birthday, and since we’re all Marriott members, we decided to treat ourselves. I can confidently say they’ve earned a returning guest!
The hotel is beautiful, with an old-money elegance and a peaceful atmosphere. The golf course was gorgeous and made the views even better. We also dined at Bourbon, where the food was absolutely delicious and the staff was wonderful.
The water park is a great size, and the slides were so much fun! The food there was good, and the drinks were even better. I felt relaxed and entertained throughout our stay, the perfect mix for a birthday getaway. I will definitely be coming back!
While my initial impression of the hotel was disappointing due to an encounter with the female valet manager, my experience quickly turned around when I was warmly welcomed by Stephanie.
Stephanie exemplified the level of professionalism, hospitality, and personalized service I have come to expect from a JW Marriott property. She was exceptionally knowledgeable, accommodating, attentive, and genuinely helpful. When I shared my initial experience with the valet manager, she was sincerely apologetic and immediately made me feel valued as a guest.
She promptly arranged my room and thoughtfully guided me through the hotel’s amenities and their locations, ensuring that I felt welcomed and comfortable.
Stephanie single-handedly transformed what began as a disappointing arrival into the five-star experience I expect from JW Marriott. Her exceptional service is precisely why I would return to this property.
Unfortunately, I cannot say the same about the welcome I received from the valet manager, which fell well short of the standards I associate with the JW Marriott brand.
Stephanie deserves recognition for her outstanding hospitality and for representing the brand at its very best.
I came into this hotel with, what I thought was, a room booked. When I got in at 11:30 at night at the desk I realized that I got the trip approved from my company but I didn't book it.
Daniel at the front desk on Sun 7/20 at 11:30pm was a huge help. He got me a room during a busy conference and got me a rate that I could justify to my company.
The resort itself is great. This was my second stay here and I didn't even know about the massive pool, lazy river, and kids area. I will be bringing the family back.
I want to personally say thank you to Daniel for helping me out in a pinch that was entirely my fault. Great service all around!
My family and I recently stayed at the JW Marriott Turnberry, and it was an absolutely phenomenal experience from start to finish.
The property itself is stunning, but what truly sets this resort apart is the incredible staff. Every single person we interacted with went above and beyond to make us feel welcome and ensure we had everything we needed.
The amenities are fantastic, and the water park was a massive hit…it was genuinely fun for all of us and provided hours of entertainment. The accommodations were equally impressive. Our room was impeccably clean, spacious, and thoughtfully designed, providing the perfect sanctuary to relax after a busy day. If you are looking for a luxurious getaway with top-tier hospitality and great activities, I cannot recommend this resort highly enough. We will definitely be back!
There were good things, but let's get the bad out first. At arrival the Incidental credit card hold is huge. Then it gets worse, the the second night they again put an additional hold greater than the first, the third night they put another hold in addition to the first two holds, then the last night they tried to put another even greater hold, bank blocked that one for suspicious activity. The actual incidentals that we placed against the room came to less than 150.00. The holds all added together including the last night declined one came to over $2,500.00. They stated that someone on accounting team was manually adding these holds. We were not the only ones that this was happening, while in line awaiting to be helped it was overheard that others were complaining about the same thing. I had back up funds available with other means, but because they did what they did, the card got shut off creating inconvenience during this trip.
It does not stop there, a pool attendant approached my spouse while she was applying sunscreen. Told her he needed the name of the sunscreen because they only allow certain ones so that stains are not placed on the towels. Umm excuse me, first that is rude, second that is what you have washers for, and third if a towel does end up with a stain, that is called a write off, order some more. There was no signs posted to this so called rule either.
The good, house keeping, luggage help and the catering staff that catered our event were above reproach. They were awesome, courteous, and the food was awesome for all the meals they provided.
It is too bad about the accounting staff and the pool help, we have made a choice that we will never stay at this place again.
