The villas are beyond outdated. Dealt with roaches and mold. Furniture was very old and had stains. Lots and lots of stairs to lug luggage and beach tents when unpacking and packing the car. This place should not be operating and needs to be reported to the Florida Department of Business and Professional Regulation.
The Villas at Amelia Island are run down and disgusting and Omni should be embarrassed to put their name on them. Also for the majority of the beach front villas the only way to get to them is stairs…. 100-200 stairs and no other way like a ramp etc. I do not understand who thought stairs to apartments / villas was a good idea. These all need to be shut down and remodeled. We will never be returning
We had a great weekend at Amelia Island but left our reservation at the Omni villas. The website calls the villa "luxurious" and they charge over $250. The truth is....villas are old, outdated, dark and gloomy. Our assigned villa also had six (6) dead cockroaches. When we returned to the front desk we could not reach an agreed remedy ... so we left. And yes, they still charged us for the cockroaches. Most villas are far from beach access as well. The resort grounds are cool, but we'll never reserve here again. Amelia island is great, our experience at the the Omni wasn't.
I went to gate security guy was extremely rude to me with his attitude and nasty tone and told me I'm not on the list caused me several hours delay. White boy with thick accent lied and said manager on back when I asked, then he ignored me then I asked for manager again he told me manager not here, then he didn't give me address for unit, just a map, I had to keep driving around. Then door to unit not opening when I swipe card, I went to office several times about it white female keep giving me run around, then she told to go back to unit then call her which made no sense, then I ask to change unit, but she ignored my request and continued to talk over me. Then she said she'll change the cards, but I saw that she didn't activate it. She was also watching to see if other people looking as she did that. Then I was told they'll send someone to fix door, I waited several hours outside it turned dark and noone showed up. I called front desk again they had me on hold for vert long time, this manager finally answered she told me she can cancel reservation and I'll get refund, then she change her story and said I need to call third party to get refund back, then she rudely disconnected the phone. These people are very unprofessional and ruined the experience and the holidays for me.
The outside of the building is run down and needs cleaned and painted. My room was adequate for a Days Inn in the 1980's. I was disappointed, but that is not the real problem. The problem is that the room stunk like sewer gas. I dropped my bags off, left the back door open and left for 10 hours. When I returned the stench was still there but tolerable. I would have wanted to change rooms but the complex is so large and poorly marked I didnt want to deal with that. I woke up early in the morning and the stench was back full strength. There is no way the maid and the last guest didn't notice this. You must have been made aware of this problem before. You obviously chose to ignore it, knowing the it is such a pain to change rooms you could push it off room 2527 on me.
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email