The Altair Hotel Bay Harbor

I stayed at the hotel in late June. The hotel itself was very nice—comfortable rooms and beds, a nice creek view, and pool area. I did wish the breakfast had more variety, especially for a multi-night stay. Unfortunately, I had a very difficult experience with my luggage after checkout. I left it with the front desk, and it went missing, apparently due to a mix-up with another guest. It was recovered about a week later and shipped to me, but it was not secured properly and went missing again with the carrier. I finally received it about a month after it first disappeared. I appreciate that the hotel helped recover and ship my luggage, but the situation was extremely stressful and costly, as I had to replace essentials while it was missing. I also felt that I had to reach out repeatedly for updates rather than receiving proactive communication. I hope the hotel improves its procedures for handling and securing guests’ belongings. Update: The hotel assured me that the incurred expenses will be reimbursed, unfortunately, they did not follow through on that.

אוקיי, הנה נוסח מעודכן באנגלית. I’d like to share some feedback with genuine respect and care. The hotel is very convenient, and for religious guests, having a kosher breakfast and a synagogue is truly valuable. However, there are some service issues. Doors that don’t close properly and staff who sometimes seem unfriendly or tense. I’m sharing this only because I care. People have invested so much here, and with just a bit more focus on guest experience, it could greatly benefit your business. This isn’t personal, it’s simply a suggestion for your continued success.

This was easily the worst hotel experience I’ve ever had. Non-stop Noise: Zero soundproofing. It was extremely loud 24/7, making it impossible to sleep. Broken Plumbing: The toilet in our room was completely out of order. We reported it immediately, but management ignored us and never bothered to fix it. Disgusting Service: The staff is incredibly rude, aggressive, and disrespectful. They simply do not care about guests. Dining Nightmare: The dining room was filthy, poorly managed, and the staff there were extremely hostile. Horrible attitude, zero hygiene, and total neglect. Avoid this place at all costs!

Stuff very nice Regis helped us to get our passport back from Orlando what we left in another hotel, three hours away from Miami Without him I miss my flight. He organised in 10 minutes everything he called up the Hotel that’ll be left out Passport he or with the security they Driver to pick it up and bring it over to Miami 2 hours before check in He also upgraded our room to water view The hotel rooms are very basic. They have a lot of space but they don’t use it . The gym is nice facing to the river that’s why it could be nicer if the gym is nicer. They have a beautiful Settings facing to Miami downtown and very close to Miami Beach Short walk to Bal Harbour shopping That is amazing. Have a beautiful View day and night facing to Miami Downtown and the River. ! The rooms are too basic. It could be a five star hotel, Very unique hotel.could be with this settings River the Bal Harbour shopping Centre The View , make it very special but too basic rooms have not even little spoon for the cafe or glasses All facilities are lower the standard Hope they do some changes as services and design and i will be back ! They have an amazing settings with very nice staff