Fairfield Inn & Suites By Marriott St Petersburg North

I booked a two-night stay starting September 21. When my friend and I arrived, Melissa at the front desk didn’t even greet us. We approached her and said hi, and the first thing she asked was whether we were both over 21, no hi welcome or anything I swear. I explained that my friend was already 21 and that I was turning 21 in three days, but the reservation was under my name, so I couldn’t check in. I understand the age policy, but there was no reason to be rude about it with what happened next. She started talking to her coworker while we were still dealing with my reservation. When I asked if I could please get a refund, she immediately said, “You see I’m talking right.” I wasn’t trying to interrupt her, but we were already in the middle of a conversation. She kept talking to her coworker and eventually told me she was giving me a refund, without even looking at me. I made a new reservation under my friend’s name since she was already 21. Once I finished, I told Melissa the new reservation was ready, and she just looked at me without saying anything. So I asked, “Can we please check in?” and she replied, “I heard you the first time.” I told her, “Well, I wouldn’t know—I didn’t hear a response the first time.” My friend and I were honestly shocked. A simple greeting and a polite response really aren’t too much to expect at a hotel. I ended up grabbing manager Diana’s business card from the counter because of how uncomfortable the whole interaction was. And to top it all off, when we finally got to our room, there was an open, full can of White Claw sitting in the fridge. Honestly, it wasn’t only the way she spoke to us, it was her attitude, her face, and her lack of hospitality. She’s definitely meant to work somewhat else, sorry.

My experience at this particular Fairfield was absolutely terrible. Diana was extremely rude, disrespectful, and unprofessional. The way she spoke to me and handled the situation was unacceptable, her attitude made an already frustrating experience even worse. Customer service should never be this poor, especially at a hotel where guests are paying for a comfortable and welcoming stay. On top of the horrible customer service, I also had an issue with my credit card being overcharged. Having to deal with unexpected charges while being treated so disrespectfully is completely unacceptable. Guests should not have to fight to get answers about their money or deal with an employee who has such A poor attitude. I expected much better from Fairfield. Management seriously needs to address Diana’s behavior and look into the credit card charges. I would not recommend this hotel based on my experience, being that I'm An Elite member and have been treated like crap I will never come back to this location again. I'm looking into going elsewhere with my membership! hope management takes this complaint seriously before another guest has to go through the same thing. Absolutely disappointing experience. Poor customer service, frustrating billing issues, and a complete lack of professionalism.

First time stay on 08/15/2026 Pros * Front desk staff provided excellent customer service and quickly supplied toothbrushes and toothpaste when needed * Hotel was generally clean and acceptable for a short stay * Consistent with expectations for a Fairfield property overall Cons * Location felt unsafe and not walkable, especially after dark * Bathroom lighting was poor, making it difficult to get ready comfortably * Area around the hotel is not ideal for pedestrians; driving is recommended Overall Impression As a Marriott Rewards member with experience at many Fairfield properties, I found this stay to be average. While nothing was technically wrong and the service was a highlight, the location and bathroom lighting significantly impacted the overall experience. With improvements in these areas, the hotel would be much more enjoyable.

Im not sure where to even start with this hotel… This Hotel staff has been the absolute WORST!! If i could give the service & staff a 0 stars i would! Their staff members names Melissa & Diana were the absolute worst humans i have ever met in my life. They charged our debit card for $400 by one staff member for a 2 night stay on the FIRST night! Then upon us checking out on our 2nd day, we were yelled at in front of everyone in the lobby & told “we did not pay” even after showing them our bank transactions showing one of there staff members charged the card the first night after locking us out of our room! DO NOT book with this hotel especially if DIANA OR MELISSA is still employed there! Our money was taken twice & we were told the first charge doesn’t show for them. Diana & Melissa LIED multiple times about who their manager was after being asked multiple times. Melissa & Diana are extremely disrespectful, distasteful, unprofessional, worstpeople i have ever encountered in my life! My family’s vacation was beyond ruined because of these ladies.