Eurostars Langford

This was absolutely the worst experience I have ever witnessed or experienced in my entire adult life of traveling and booking hotels. Spencer is rude, condescending and very dismissive. Despite presenting the best attitude through the rudeness, he continued his antics. I am traveling back through Miami with a pre-booked prepaid stay with Eurostar. I did not cancel and decided to give the hotel another chance. I called to see what time early check in was available. Spencer answers the phone so I asked for someone else to assist me. He asked me WHY. I stated that I need another person to help me. He asked again WHY. He then proceeded to hang up the phone on me. I called back and asked for a manager. He stated that there is no manager available. This was 3:30 in the afternoon on 9/9 so I’m sure that there was a manager available. He stated that I can email him and blurted out something with a heavy accent. I asked him to please repeat himself. He said it again and hung up the phone AGAIN… WOW! To anyone in Eurostar management…. I recorded the first interaction and I will be uploading this to Facebook and YouTube. No paying customer should have to endure such rudeness and lack of consideration from anyone. I will be checking back into your hotel on 9/10 and I would appreciate not experiencing this again.

FIRST, NO DEPOSIT REQUIRED. I was absolutely impressed with my room here. At first sight from the outside, builing looks ran down &In the process of remodeling, they got something going on with the street. Definitely needs work. But the room, I loved! I can tell its remodeled and what stood out to me was the little details from the scents of the complimentary hygiene to the night stands &lights ! Its like every detail was very carefully thought of. The curtains cover all sunlight from coming in when you wanna relax during the day(thats a big one for me) there's snacks on the fridge, but only water is free. Still very convenient ♡ overall having a comfortable stay! No complaints 👌

I had a very enjoyable stay at Eurostars Langford. The hotel combines historic charm with modern, comfortable rooms that are clean, spacious, and well maintained. The front desk staff were friendly, professional, and made check-in and check-out quick and easy. The location is excellent, with convenient access to downtown Miami, restaurants, shopping, and popular attractions. The room was quiet, the bed was comfortable, and the bathroom was spotless with quality amenities. I also appreciated the reliable Wi-Fi and the overall attention to cleanliness throughout the property. Breakfast offered a good variety of fresh options, and the staff ensured everything was well stocked. Overall, the hotel provided great value for the price and exceeded my expectations. I would gladly stay at Eurostars Langford again and recommend it to anyone looking for a comfortable and convenient stay in Miami.

The hotel is very nice. The building is really beautiful. Our room was clean, we had a safe, a coffee machine in the room. The service was fantastic. We arrived early in the morning after our 12-hour long flight, and were hoping to leave our luggage in the hotel before the check-in time. Instead, Almu, the receptionist, was able to check us in immediately, and that was really really appreciated. The ladies at the breakfast were also very nice. The location of the hotel is great, right in the center of Miami downtown with lots of places to eat and great connections to public transportation.