Conrad Orlando

Very disappointing and absolutely not worth the price. I honestly cannot understand how this property is considered a five-star hotel. The cleanliness was unacceptable. Our room was clearly not properly cleaned. The floors were not vacuumed, the toilet was not cleaned, and the shower area was dirty as well. Housekeeping appeared to do nothing more than empty the trash and make the bed. The sheets were not changed either. For a hotel charging this much per night, this level of housekeeping is simply unacceptable. We paid a premium expecting five-star quality, but the experience was nowhere close to it. There are much cheaper hotels in the area that are significantly cleaner and provide a much better overall experience. Save your money. This hotel is seriously overpriced and does not deliver the quality or service you would expect from a five-star property.

We visit Orlando often and have stayed at quite a few hotels and resorts, and the Conrad was honestly one of our favorite stays. We loved the overall aesthetic of the hotel—it’s beautiful, modern, and everything was so clean. Our room felt so relaxing and comfortable, and the bathroom was beautiful and spotless. One thing that really stood out was the service. Everyone we came across was genuinely friendly, especially the front desk staff. Room service was great as well, and everything we ordered was amazing!!! Even valet was easy and convenient. We really enjoyed our stay and will definitely be back!

We stayed here for a little weekend getaway with our two girls under six, and it was a wonderful experience! One of the things we loved most was having the option to spend the day either by the pool or at the beach. Between the kids’ club, activities throughout the property, and several dining options, there was always something to do. Our girls had an amazing time 😊 I especially enjoyed the food served by the pool, and it was so nice to see the staff organizing fun activities for the kids throughout the day. It really made the experience feel family-friendly. Our room was very clean, spacious, and comfortable for a family of four. Every staff member we interacted with was kind, welcoming, and quick to help whenever we needed anything. My husband and I also took advantage of the gym, which was well-equipped for a resort, and we treated ourselves to a couples massage at the spa. Having access to the private hot and cold plunge pools and the quiet relaxation area made it an even more enjoyable experience. Overall, I highly recommend this resort for a relaxing 2-3 night getaway, whether you’re traveling as a couple or with young children.

⭐⭐⭐⭐⭐ Five stars, no question. The Conrad Orlando doesn't just meet expectations — it obliterates them. I've stayed at some of the finest properties in Florida, and nothing has come close to the experience we had here. From the moment we walked through the doors, the team made us feel like we were the only guests that mattered. Three individuals deserve to be called out by name: 🏆 Kirsten (Check-In) — Our arrival set the tone for everything. Kirsten was warm, professional, and made us feel genuinely welcomed back. She didn't just check us in — she made us feel at home. 🏆 Amanda — Exceptional. Attentive without being intrusive. She anticipated needs before we even had a chance to voice them. That's a rare skill, and it defines what true hospitality looks like. 🏆 Sara Betau — Sara went above and beyond in every sense of the phrase. There is a genuine warmth and care in the way she treats guests that you simply cannot train — it comes from character. We only stayed 48 hours, but for the first time in five days, we actually felt like we were on vacation. That says everything. I also brought my brother-in-law — a longtime Grand Cypress loyalist — for his first Conrad experience. He is now a Conrad convert. He walked out a changed man. That's the power of what this team delivers. The Conrad Orlando isn't just a hotel. It's an experience. It's a feeling. It's the standard by which every other property will now be judged. We will be back. We cannot wait to be back. Kirsten, Amanda, Sara — thank you. You are the reason this place is extraordinary.