Faial Prime Suites

The best thing about this hotel is the staff. The front desk is well-staffed, and they all speak English very well. The valet service is convenient and inexpensive. The rooms are not super beautiful, but they are plenty large and comfortable. I enjoyed the breakfast buffet, which is included.

Overall, the hotel offered decent value for the price paid. The breakfast exceeded expectations with a variety of options and quality offerings. However, the subpar room condition, including mildew growth on the windows, was disappointing and not up to acceptable standards.

Poor business practices. They are attempting to strong arm me into paying for a 7 night reservation that was completely unsatisfactory in which I checked out after 3 nights. The hotel rooms do not match the photos. In addition to the smell of sewage from the bathroom this hotel is not living condition worthy. I should be refunded 100% of what I paid due to health and safety standards.

Bait and switch. This hotel is absolutely NOT what is advertised. They have good SEO placement and photos that look much nicer than what they actually are. 1) I booked a room with a King Bed, and was downgraded to a cheap queen spring board mattress. Pillows and sheets are flat and extremely cheap. 2) Poor lighting. The lights are so dim I had to leave the TV on for additional brightness. 3) The smell of sewage permeates from the bathroom piping. Had to keep bathroom doir closed at all times. 4) Unacceptable and horrific management. When bringing up these issues and requesting to end my reservation early they refused. I am still currently disputing the extra charges they refuse to refund me. DO NOT stay here if you are expecting a high quality hotel as advertised. Their rating should be a 7.0 at best. Do not fall victim to their dirty business methods.