Private Transfer From Smn Train Station To Florence

The transportation was very nice, the priced charged for it was absolutely OUTRAGEOUS and totally not worth it

Our driver was very informative and made the best of the situation. The problem lied with the Viator site to keep in touch with the driver. The voucher provided did not name a meeting site. Two texts sent went unanswered and the phone number link provided was missing a number and would not go through.

Our flight into Rome was delayed which made us miss our train to Florence & caused a real chain reaction. After we paid for tickets for the new train we were kept waiting for several hours & the Italo trains were EXTREMELY late. We should’ve left by 2:10pm & didn’t leave until about 5pm! To add to all of this our train carriage door was inoperative & so we had to enter through the next carriage & walk all the way to our carriage. Additionally, the train operator didn’t give an estimate/update as to the timing for approaching stations & since we had to carry our luggage through 2 carriages to exit we ended up leaving our seats early so as not to miss our stop & ended up standing in the carriage entryway with our entire luggage for over an hour. It was an unpleasant experience. Of note, Italo sent a follow up to reimburse for the difference of the tickets we purchased but their refund terms are horrendous. They won’t just credit it back to your credit card used for the original purchase. They’re requesting bank a/c information & SSN all to do a very nominal transaction!!

Just seamless! Our driver was early and very easy to find. Very professional and accommodating. Helped us with our luggage. The van was spotless and comfortable. Couldn’t have asked for a better driver.

I would like a refund for this trip. I was traveling with a special-needs daughter, and we literally walked around that entire train station. We walked to the pharmacy. We walked to the McDonald’s and there was nobody around with a sign holding our name we were stuck at that train station for five hours with no way to get to her our hotel I would like a refund and if this is not possible, I will go through my bank and I will dispute the charge.

The driver was so patient with us. Were were a group of 6 adults with a lot of luggage and he made sure we were all comfortable and arrived at our hotel safe.

Wonderful experience, but I do recommend allowing travelers a little more time to meet the driver. 15-20 minutes isn't enough if you are traveling with luggage and a family. Sometimes you have a very long walk from your train to the exit. Our driver was punctual, helpful, and courteous.

Our experience with this transfer service was nothing short of exceptional. After a 3-hour flight delay and a missed connection that resulted in a 2-hour train delay, we arrived in Florence nearly five hours behind schedule. Despite all this, the transfer team made an exception and patiently waited for us. Their kindness and professionalism were unmatched. We were a group of six, including my 80-year-old mother, and the driver went above and beyond to ensure her comfort—he gently assisted her into the car first, which meant a great deal to us. It was close to 100°F outside, and stepping into the cool, perfectly climate-controlled vehicle felt like an oasis after 20 hours of travel. The team helped us with all our luggage and welcomed us with genuine warmth. It was a moment of pure relief—every bit of stress, fatigue, and tension melted away the instant we were picked up. This was hands down the most courteous, professional, and thoughtful transfer service I have ever used. Highly, highly recommended.

The driver arrived early as our train arrived early. He had our name visible. He gave us really great ideas and pointers of things to do while in Florence.

Driver was extremely pleasant on time courteous and drove well. He was able to get us to our hotel in a timely manner and is recommended

Lovely, clean, comfortable car with courteous driver. He messaged us that he would be a bit late due to traffic and found us quickly at the meeting point.

We needed transfer for 8 people with a fold-up wheelchair and all of our luggage. Our driver was prompt and helpful. Had same driver when we arrived and departed. Loved his laugh.

Super confusing where to meet driver. Instructions said exit the station and meet by McDs and Pharmacia..exited station through side exit...see a McDs across the street, waited about 15 minutes. Called operator, explained the McDs inside the terminal on the opposite side of the station where we pulled in. Once we found the driver, it was perfect.

Informative meet directions and Michael offered the best service and with help with the luggage and carrying us safely to our destination.

Nice driver and car. Wasn’t proactive reaching out with meeting point as I provided my mobile and WhatsApp # a week in advance.

Professional, friendly and on time...a pleasure to travel with! I highly recommend and would use this service again!

Our driver gave us great highlights of the areas we drove through from our pick up point to our hotel.

We were met with ease & Lorenzo was not only helpful but happy to answer any questions we had. This is the best service to use, we have already booked our departure transfer - five stars!

Stressful finding our drive at SMN. Had to text company multiple times so rather stressful. Showed up about 20 minutes late. Drive was uneventful but expensive for about 2 miles. Would suggest walking if you are under a mile.

Great service, on time and right where he said he would be. They made our lives so simple. For a party of 5, with luggage there was no just getting a taxi. Taking the stress out, knowing someone was there to pick us up, I can't thank them enough.

Super Service The driver accompanied us to the doors of our apartment Very professional!