Florence Duomo Cathedral Timed Entry Ticket

Terrible. I never got in. No QR code was given. I got help but no outcome. So very sad. Please refund my money if you can.

The lines are very long even with a pre purchased ticket. They let in the tours before others, don’t may be better to get a tour. Or show up fifteen to thirty minutes before opening.

the best advice I can share is GET THERE EARLY! Download the APP before you arrive for the self guided audio. Book months in advance especially if you want to access the roof or tower. (the tower is cloaked in construction scaffolding so i didn't bother to climb. You still have to get your ticket from the Viator rep in the piazza so make sure you are on cellular or wifi. Good Luck!

We selected a time but still had to wait almost 2 hours in line just to be very disappointed. Wasn't anything special.

Visitors need to make sure you read the restrictions, no backpack style bags no matter what size… single slung bags are fine no matter how big it seemed. The required baggage check area is free with the ticket, but not easily identified as it is inside a doorway, marked only once inside. Once in, amazing!

We were initially instructed to meet a guide at a certain location, then emailed with very short notice that we would meet no guide but should get in line. Fortunately the “skip-the-line” line was short. All confusing.

It’s a rough ride. But the views are amazing. Very crowded at the top. Bring your professional camera. Lots of weddings up there.

Definitely not worth paying for to skip the line ticket . Get there early in the morning around 9am and get in for free . Cathedral is not spiritual and I was disappointed, compared to other beautiful cathedral’s in Europe .

Great experience highly recommended. Very cool way to see the Duomo. Even though it's just skipped the line get there early so that you're not going to be caught in the heat

Please note - these tickets are not for the church. The church itself is FREE to enter, but you must get there EARLY because the lines are so long. These tickets are for the baptistry and the museum, which were both amazing to see! Just make sure you get your tickets BEFORE you go because we had to call this vendor and ask them send the tickets when we got there and that was quite frustrating. Good tickets, just make sure you get via What's App before.

Could not find the person to check in with even after asking a bunch of different people that worked for the Duomo, worked for other tour companies, or locals. Everyone looked at the provided info and sent me a different direction. I also clicked on the chat option and no one responded. Never found our check in point and never got in to the Duomo. Submitted a request for a refund but, of course, it was denied. Very disappointed! Don’t buy anything from this company!!!

We were staying in Rome and planned a day trip to Florence on 1 May 2026 specifically to visit the Duomo Cathedral. As Florence was only a day trip for us, we purchased four tickets through Booking.com in advance, selecting 1 May 2026 as the date of our visit. We paid €167.96 for the tickets as well as Fast Track access. The booking information stated that we would receive confirmation and/or information from the merchant via WhatsApp before our visit. On 30 April 2026, the merchant sent us a WhatsApp message expressly confirming: “We are pleased to confirm your reservation Duomo Complex tomorrow at 10am.” There can be no reasonable ambiguity as to the date intended by this message. “Tomorrow” was 1 May 2026, which was also the date printed on the tickets supplied to us. This correspondence demonstrates that the merchant was fully aware that our reservation was specifically for 1 May 2026 and that we intended to attend the Duomo Complex on that date at 10am. Problem encountered on 1 May 2026 When we arrived at the Duomo, we were informed that the main entrance to the Cathedral was closed on 1 May because it was a public holiday (Labour Day / Festa del Lavoro). We immediately contacted the merchant via WhatsApp to explain the situation. The merchant acknowledged that the front door of the Cathedral was closed on 1 May. We then asked the merchant where we should go and whether our Fast Track tickets could still be used. However, when we attempted to gain access, we were advised by staff/security that our Fast Track tickets were not valid for entry in the circumstances and that, if we wished to access the site, we would have to join the main queue as Fast Track Tickets are only valid on the front door to the Cathedral which was closed. Consequently, the principal benefit for which we had paid, the Fast Track access, was not available to us as represented. Bottom line was we didn’t get entry and merchant refused any refund. Shameful company

Excellent experience ! Good value for money as so much included

There are a LOT of stairs, but the views are so worth it! My 14 year old granddaughter had not problem with the climb and was happy at both levels we attained, although stood back from the rail when reached the very top. There was plenty of room to enjoy the views over Florence and beyond.

DO NOT BUY TICKETS HERE. The only thing they do for you is buy a ticket online from Opera del Duomo di Firenze and send them to you. You can buy tickets on the day of for only 15 euros without their help.

It was difficult to work out where to go and how to find the ticket I had paid for. As a result I missed the whole tour.

We only had about 6 hours to spend in Florence on our tour so I bought the "skip the line tickets" which were great because the regular line was long and in the hot sun. They worked great. My only suggestions would be for these travel companies to EMAIL the tickets to us instead of having to meet up with someone in front of a store.

Total waste of $60. Nothing in that church but ugly stone walls. It wasn't even beautiful inside and the crypt is a store to sell you garbage. It was a rip-off and I wouldn't recommend it. Just stay outside and enjoy the beauty of the outside of the church but don't waste your time or your money going inside.

The duomo itself is amazing, however the guide was not helpful did not explain things well and where to go. Specifically speaking it was not clear what we did have access to, where to drop bags off, and where to enter with our tickets.

The tickets purchased work. Download barcode as this is needed rather than a image to scan for staff checking validation of ticket. Process worked and happy with interaction received from Viator

It is not a skip the line ticket as the header says …u are in line like anyone to see attractions just avoid the line buying ticket

Very communicative and quick to respond. A very easy and smooth experience for someone who wants to move at their own pace.

We waited until we arrived in Florence to decide what to do. Many attractions require tickets way in advance but we did not know where we would like to spend our time until we arrived. My husband really wanted to do the Duomo. I was pleasantly surprised to see that there were still tickets for a 10am time, which was perfect because it had been so hot in Italy for our whole trip. The purchase was easy and confirmed quickly with clear instructions in where to go. It was suggested to arrive at 9:50-55 which we did and were 2nd in line. The doors open at 10:15 and security starts letting you in close to 10;30. Being able to go to the crypt, cathedral, baptistry and museum made this a great deal. Highly recommend this tour if you are okay doing it in your own and do not want to climb up to the cupola.

We loved exploring the Basilica Santa Maria del Fiore and the The Crypt of Santa Reparata - it is astonishing to see the Duomo from inside - the intricate art that covers it - it is like heaven itself. The crypt provides a view into 14c of history - there is so much more than meets the eye, so try to read some in advance to better appreciate all the artefacts. I personally enjoyed the best the Opera del Duomo Museum. 6,000+ square meters structured into 28 rooms. Awe inspiring concentration of faith, art and history. Here are preserved the original masterpieces of art that over the course of seven centuries have decorated its monuments: from Michelangelo, to Donatello, Brunelleschi, Ghiberti and countless others... combined with the soft and ethereal music that plays throughout the museum, the experience is otherworldly.

Another not-to-be-missed experience. There was a line but it was worth the wait. It’s magnificent. Don’t miss the ruins downstairs.

This was not skip the line. They would not let us in and our only option was to stand in line after 700 ppl in the burning sun. Still waiting back from Viator for refund

No guide- just buying a ticket that has been sold out. Essentially reselling the ticket. You will still wait on line, but it moves quickly. The Catherdral, Bell Tower and Crpyt were captivating and wonderful. Gorgeous views, stunning art work and engineering.

Lovely experience, including the 414 steps to the top of the bell tower. There was a queue for the skip the line access so I would get there for around 9:30am if booking the early option

Skip line is great. It does not mean you won’t wait in a line. It just means you skipped the very very, very long lines.

Doors don't open until 10:15 even if you have any earlier ticket. There is no skip the line. You have to stand in line for everything.

There is nothing about skipping the line about is accurate. We got to the cathedral at our scheduled time and the line was all the past the cathedral. I see no point paying for skip the line when you don’t skip any lines to enter a free entrance building. AVOID THIS

We booked a skip the line (fast entry) for 30 euro per ticket since we didn’t want to wait so long to enter the Duomo. But when we received the tickets we say that these were regular Ghiberti which were only 15 euro per ticket!?!?! These tickets are available even when you book them on the same day. We had multiple time slots still available on the day we went (3th of June). So per ticket it’s double the price without any benefits and on top of that the time that we booked 12:00 was not the time we could enter since they were booked for 12:30 so we had to wait 30 minutes. DON’T BOOK THESE TICKETS JUST BUY THE GHIBERTI FROM THE OFFICIAL WEBSITE!

Worth the skip the line. The Duomo is beautiful inside and out. If you don't skip the line, you will wait a long time. Try to go in the morning or late afternoon to beat the heat. No backpacks allowed.

Mario is one of the best tour guides I’ve ever encountered. I don’t want to go into too much detail so as not to spoil the experience, but one thing I can say is that this is not a typical tour. It is more of a journey through life. You will learn a very important lesson that will stay with you for the rest of your life.

Instructions aren’t clear: The pickup location wasn’t at the event. I never got the ticket and never went to the event. Late instructions don’t count!

The cathedral was amazing short line was a plus point in high season. Recommend to reach on time for morning slot.

Think this was worth seeing but extremely overpriced. I though it would be with a guide and last minute I get a notice that I can just show up and do it on my own. Don’t think value of me entering the crypt and then the basilica and Then museum alone was worth it unless there is a huge cost for museum

Very underwhelming. Very overpriced. Cathedral is better from the outside, not from the inside. Only interesting thing inside the church is the cupola ceiling.

The crypt of the Duomo in Florence is very interesting and full of historical information. The battistero is very beautiful all around.

1 The no wait line wasn’t true. We were in line standing in the hot sun for more than an hour. So much for the no waiting.

The Duomo is worth the wait and price. Unless you plan to get there very early to wait to get in free I would suggest paying for the ticket as the line is very long.

It is not really skip the line, so many we had to stand in line for 30 minutes, then we got to museum and was closed, so we didn’t even get to see. Wouldn’t buy these tickets again. No audio tour

If you are with a partner, have one stand in line whilst the other organizes the tickets to save time in the heat.

There is no charge to enter the duomo. This ticket only puts you in another line that is just as long as the free one. We waited in line an hour for this “skip the line” ticket. Totally misleading. Get there early!

There is no “skip the line” just book it directly with the Duomo and you’ll save 60%. They’ll even send you the tickets which show the price of them direct through Duomo so you get to see how much they’re marked up. Experience itself is worthwhile and climbing the bell tower is a really cool experience, it just only costs $20 direct through Duomo

It was very difficult finding the tour guide--there are many tabcchis near to the Duomo. The line to get inside the Duomo was very long and the interior was not that interesting, but the crypt was worth the wait. The view from the top of the bell tower is exceptional. The Battistero was as expected, but the Museo was exceptional, the best of the four sites on the ticket.

This was by far the worst experience I’ve had. Been using Viator for years and this one is not recommended. The instructions were not clear where to go, and when you did find it, you “checked in” and went to the queue (which was super long). The fact it was pouring rain didn’t help either. Finally - when we got close they closed it for “religious services”. No refund given hence the review.

It was pouring rain the "skip the line" wasnt...we traveled with 6 people got the confirmation on what's app..but had to scan each individual in separately for every building holding up every supposed skip the line...no direction

Experience was great The company worked with out time issues. Very happy we picked this excursion. Thank you