Florence Duomo Cathedral Crypt, Baptistry And Museum Entry Ticket

We loved being able to go to four different places with one ticket. It was also great being able to do it over two days and not having to cram it all into one day and let it fit into our schedule.

We received our ticket on time and were easily accessible. There was not physical tour guide for this experience.

Prior to the days leading up to our we were not given a ticket. Just prior to the event we were given a meeting location. But, sent to me through a different website. Very confusing to meet at location to get tickets. I have used Skip The Line before for tickets and was very easy. Not this one.

An address or something that tells you where to Pick up tickets purchased on line. Never found the tickets. So we were not able to do the tour but you got my money. A bust for me.

Something I missed when reading the instructions for this tour is that they send you a QR code as opposed to going to the meeting spot sometimes. The code may come through on WhatsApp or regular text message. I didn’t want this to happen to anyone else. Also, there is a dress code for the cathedral. Pants/skirts must be knee length and shoulders must be covered. Overall, it was an amazing tour and is a good price to access everything. The Cathedral is free, so keep that in mind if you only want to do the Cathedral.

The Duomo Crypt was a pleasant surprise. I had visited the Duomo many years ago, but this was a new (relatively speaking) experience. The day we visited, there were very long lines and our tour ticket gave us no advantage. We had to go to the end of the long line. We did find a person who represented the tour company, but only after using our cell phone to call him. He was of almost no help other than to tell us that we needed to get at the end of the long line. That was the first and last we saw of him. The people in front of us in line said they went directly to the website for the Duomo where they purchased their tickets for about half the price we had paid. Their tickets provided access to the same things we were allowed to see with our tickets. I felt that we paid nearly double for no apparent reason. Another problem with purchasing from this company was that they only sent the tickets the day before we were to take an early morning tour. We were unable to access the internet to get our tickets until we actually were in line to enter. We were having a problem getting wi-fi while at the Duomo. Only with a last minute miracle did we find our tickets. I DO NOT RECOMMEND PURCHASING THESE TOUR TICKETS UNLESS YOU JUST WANT TO GIVE AWAY MONEY FOR NO BENEFIT. Seek out the Duomo website and purchase your tickets there.

We booked tickets online for Florence: Santa Maria del Fiore (the Duomo) Cathedral, Crypt from Santa Reprata, Baptistry and Museum Entry ticket package from Tourify Tours, as a self-tour. The booking overcharged for our 1 year old grandchild. The website lacked a free child option, forcing us to pay adult rates. I paid the adult price anyway to avoid entry issues, but customer service never responded to our messages about the glitch. Fortunately, right after booking, they texted us the actual entry tickets with clear instructions. The next day—the day of the tour—they followed up with a WhatsApp call. The agent couldn't fix the price, but the smooth entry and amazing Duomo visit earned them a good rating.

The Duomo museum is the best part of the site. You could skip the inside of the Duomo church and avoid wasting more than an hour waiting in line

Nice buildings and worth a visit but the communication overall is surprisingly poor in terms of content. Lots of “communication” but nothing that actually provides a CLEAR outline of exactly where to go and what to do. We queued for the best part of an hour and only discovered at the entrance that we were actually in the correct queue. My last time using Viator for sure (twice during the same trip where I feel that I have been messed around).

Beautiful building inside and out, the crypt was fascinating and the inside of the dome was breathtaking. Easy to book, communication from Viator was excellent and it was easy to find where to collect our tickets.

This was a horrible experience. I was traveling with a friend who was unable to enter the Duomo despite having a valid ticket. The visitors services assistant were unbelievably rude and disrespectful and would not help at all to validate my friend’s ticket.

We are glad we saw it but it was disappointing compared to the other cathedrals we have seen in Tuscany. No seats to just sit and observe and contemplate. Got the sense we were to look and move on. We did not see the baptistery because it required another line to wait in. We were tired from other tours so opted to skip. You can read other reviews on that piece of it

Self guided tour was good for my first day, nice and I wish I had known which order and where to go as the building complex is massive! Next time i will schedule a guided tour for assistance and information on the cathedral.

It was nice to have the tickets sent to us in advance but once we got to the Duomo it was very difficult to know where to go because despite the signs there were not actual employees available to assist us. Once I found a person with a badge who worked there we were able to get to the handicapped entrance.

The experience with Viator was perfect: clear and timely information and practical and functional tikets

Florence Duomo Cathedral’s architecture especially on the outside is so detailed and absolutely stunning. Once inside the Cathedral must go down into the Crypt; so much history. Baptistry and Museum also a must visit

Skip the line tickets were provided well in advance so we just showed up at the appointed time and went in. Very easy!

The bus trip to and from was just over an hour. There was about a 1km walk to the site. The guide was informative. There was free time to enable us to get a ticket to climb the bell tower. This was an afternoon tour so returned early evening. A good tour with nothing to worry about but be aware of the 1km walk to and from. Would recommend this tour to those wanting to avoid having to plan travel and tickets.

The small group was excellent. It’s the best way to really get around quickly and be able to ask questions easily. Our guide Katarina was just so knowledgeable, engaging, easy to understand, and did I say knowledgeable??? She gave the right info we needed! Would recommended 10/10

Take your time and enjoy every moment of this stunning structure! We were amazed by all of the history and the museum.

The tour was very interesting. Our guide was knowledgeable and engaging. Skip the line is the way to go.

Easy to find him. Seamless transition to get tickets. Then waited in line. It was a cool thing to see. But this is just tickets from them.

Easy entry and moved at our own pace- would have liked an audio recording but perhaps I booked the wrong ticket. All in all a good experience

It’s a scam. I’ll never book through Viator again. It turns out that visiting the Duomo is free. No where to “redeem” ticket. Address given doesn’t exist. We will apply for a full refund

This is definitely the right combination ticket to see everything that you need to see associated with the Duomo in Florence. The baptistry is relatively small and has scaffolding set up in the central area, but you can still see everything that you need to see. The museum has an incredible collection of items that are being protected, that are from the Duomo. It also contains the original wooden models of the front of the church. The Duomo's interior is relatively simple/plain, so the best way to see it any day of the week (including Sunday), is to do the crypt tour (which also allows you to see the baptistry and the museum). The space underneath the duomo is fascinating!

Lack of signs in the crypt made that part of this unguided tour somewhat difficult to identify the tombs & relics. Otherwise we liked the flexibility of the unguided tour as we could move at our own pace.

The bar code voucher you are emailed is not a ticket recognized by any ticket exchange place - we visited all four around the Duomo after first standing in the entrance line and being turned away. You must find a random guy holding a piece of paper with four symbols - one is Viator. Then he sends you a QR code via WhatsApp. It took an hour to figure this out, we missed the entrance time, and bought other Baptistry tickets just so we could see something.

The process for entry went smoothly. We have been to Florence several times but this was our first time to tour the duomo, crypt and baptistery. We enjoyed it very much.

I basically paid a lot of money to avoid one queue. We could go fast into the cathedral; no problem but we had to queue (long time) to go up to the tower. To go in to the Baptistery was faster but we were only made aware that it was under renovation after paying for the tickets. The whole experience was somehow disappointing.

The exterior of the Cathedral is more decorative than the inside. The Crypt was really interesting. Fabulous museum. The Baptistry was also excellent but is undergoing some refurbishment at present.

Claudia was a fantastic guide. Our family had a great time touring Pisa, Sienna, and San Gimignano. She was very knowledgeable and had good insights. This day trip was a highlight of our time in Florence.

Guide could have been more informative about which line to get in for the Duomo. He simply said you can get in a line over there but failed to specify which line. There were several lines around the Duomo. Anyway, the museum was great!

The Duomo was very, very crowded but the information in the crypt made the visit worthwhile. The church proper was much plainer than I expected but still interesting because of all the history connected to it.

It was so lovely and we enjoyed doing it at our own pace without a tour guide. Buying the tickets ahead of time is definitely the way to go. The lines was backed up behind the building and down the street! What a time saver to go straight to entrance line.

Watch out for EU tours. We unfortunately did not get to take this tour as they poached us by saying our tour was a scam and they had reported them to the police The tour guide was very attentive and tried to reach us via phone and text .

ABSOLUTE CON MERCHANTS!! DONT BUY THIS TICKET FROM TOURIFY TOURS OR VIATOR. YOU ARE BEING RIPPED OFF!!! You will not get "skip the line" tickets. This operator is charging double the amount for exactly the same ticket as you can purchase in advance direct from the Duomo. See the photo attached for proof of exactly what you get. Their advert specifies "skip the line" which is completely untrue as after you have collected the ticket - which costs only 15 Euro if purchased direct from the Duomo website - you then are instructed to join exactly the same queue as all other tickets holders. When questioned all you get from the person you collect the tickets from is a shrug and told to join the queue if you want to get in. Disgusting behaviour from Tourify Tours and backed up by disgusting customer service from Viator (which advertised the tour) who will not allow me to pursue a complaint against this operator. YOU HAVE BEEN WARNED - DONT BUY THIS TICKET FROM TOURIFY TOURS OR VIATOR. YOU ARE BEING RIPPED OFF!!!

ESSENTIAL if you want to skip the lines. (I didn't do the climb as I had my 3-year-old with me, but the rest of my family did, including my husband with our 1-year-old strapped to his chest! Amazing views of the city. If you get the chance, DO IT 🙂)

Beautiful and historic, amazing to see and hear how things were done. Very eye opening. Artwork is beautiful and the statues were impressive.

Still awestruck over the museum. It was dead in there when we went, everyone was climbing the tour or flooding the duomo, but GO TO THE MUSEUM!!!!!!

The guide did not show up with the tickets. When contacted via the Viator application they stated that they had tried to call me [I did not receive a message and had no issue with cell phone coverage/other messages]. Instead I stood in the rain waiting for them. Additionally, the church was closed and had been closed all week.

The Baptistry was under ceiling renovation on the day of our visit so that was disappointing. The main feature was completely covered. Our wait in line was short but so was the visit. Your time would be better speny by going to the nearby Museum of the Duomo which is spectacular.

This was not a tour! Just received a ticket to stand in a 10 minute skip the line entrance to the Duomo. This was a time saver but $42 included nothing- the Duomo is free to visit. I thought a guide was included or at least an audio tour.

The history of the duomo, baptistery and museum was amazing! The crypt area gives so much information, please be sure not to miss this since it is a self guided tour.

We bought a reasonably priced ticket ( for the following day) which gave us access to the Opera de Duomo museum, the Baptistry and the Duomo itself. It did not include the Campanile or the Dome, but we didn't want the climb anyway! What I do suggest is you visit the museum first. It is beautifully set out and gives you so much interesting visual information about how the Duomo changed over its long and illustrious life. The Baptistry doors are exquisite, there are beautiful carvings and lots of other artefacts from the Duomo . Once armed with all the information about the Duomo you will realise that many things have been removed to be displayed in the museum. This is good, as you'll see them more clearly there. The vastness of the Duomo is impressive and in the crypt below there is evidence of Roman building, mosaics etc. The smaller Baptistry is even older than the Duomo. Here there are some renovations being carried out in the ceiling but there was still enough to see and learn about.

Skip the line tickets in itself is a great idea, for busy popular attractions. However, on two occasions now when booking these tix for people the meeting spot is quite confusing. Duomo Piazza is a huge crowded area and not easy to find specific corners or streets at times. Both times with very different locations provided, we ended up at “the right hand side of the Duomo Ticket Office by the old phone booth” this location wording makes it so easy to find and to begin this amazing experience a little less stressed.

We thought we paid for an audio guided tour. Instead we showed up at our meeting location and were handed tickets. They guy turned around and walked off. I do take 1/2 the blame but he was no help with what and where we could use our tickets.

This is not a skip the line nor is this a guided tour. It was confusing on where to meet (different from description vs voucher. This is Viator buying the tickets for you so you can skip the line to buy tickets. Then waited in line for Duomo. Duomo was beautiful and area under Duomo was cool. Duomo museum also had original Duomo bronze doors, gorgeous.

I found it hard to locate the Viator official to receive my ticket. You need to be more conspicuous especially when it is so crowded . When I did finally find him he sent me to the line that went in the tower not the Duomo! The instructions re where to locate the museum was also hard to interpret. The paper ticket worked well & allowed entrance to all areas with no problem.

Got these tix just to get access to the Museo dell'Opera. It was totally worth it. Enjoyed the inside of the cathedral too.