Florence's Accademia Gallery Timed Entry Ticket

Purchased the timed ticket. Went to door 41 it was apartments with buzzers. Angry man on bike yelled and slammed his bike at me because I was blocking his apartment. Man came and said I was late (I wasn’t) and didn’t follow directions and he didn’t purchase my ticket. He said I’d have to wait another hour. Did I mention it was raining? There are hundreds of people in various lines and the man I should find was invisible in the crowd because the meeting location was an apartment building door and I was yelled at when I stood there…. We had stood around long enough and flustered with the people's behavior and left without redeeming my tickets. If he would have put in some effort yelled my name, I was standing nearby and would have responded. Too complicated

Waited at the flag as instructed. Lady and gent turned up 5 mins later. We were led in along with a group tour more or less on time. The accedemia and especially the David statue are superb.

When they said skip the line, they meant it! The meeting place was easy to find, we got our tickets right away and were literally the next in line to enter the museum. We got to see the exhibits, including the David very easily without too much of a crowd inside. Highly recommend! Grazie!

The Accademia Gallery was absolutely amazing and well worth the visit! Our tour guide arrived on time and made sure we had our tickets and were in the correct line, which made the experience smooth and stress-free. Seeing Michelangelo’s statue of David in person was truly breathtaking. The statue is enormous and stands magnificently in the center of a room beneath a beautiful dome. Pictures simply don’t do it justice! The paintings throughout the gallery were beautiful, and the sculptures were equally impressive. Another lovely surprise was the café on the top floor, where you can enjoy views of the surrounding city of Florence and take some beautiful pictures. Overall, this was a wonderful cultural experience and a must-see for anyone visiting Florence. I highly recommend it!

Photos dont do justice to the majesty of David. The rest of the art was amazing as well. Like everything else, expect a lot of people.

We booked this tour expecting to skip the line and be able to enter the Academia at the specified 2:00 time. We showed up early and met the guide, but when it was 2:00 he informed us that there were not enough people in the group and we wouldn't be able to use the tickets we had paid for. Instead, he gave us tickets that allowed us to get in line, and we eventually were able to gain entry. He said that was the best he could do. That was how it played out, so be advised.

The line to get in the Duomo was very long. It was worth it to walk right into the church. Our guide gave us lots of interesting historical facts.

Cancelled our reservation with less than 24 hours’ notice, when it was no longer possible to get other timed entry tickets (other than standing in day-of line to try luck). Prevented us from seeing this historic piece when we traveled from another country. Cannot be rectified.

I’ve used Viator for experiences/sights in a lot of cities (Europe & US) and it’s always been a 10/10 experience. However, this time in Florence it was a bit chaotic. I was bombarded with msgs from Viator and emails about how to redeem tickets, meeting points and time to meet. There was an address to redeem tickets, an address to meet and another address I presume was the actual Gallery. It was very confusing. You weren’t sure which was which due to the wording of the messages. We also got an email advising us that our 11am booking was changing to 11:15am and to meet at a different time to that originally advised. It turned out this was incorrect information sent to us. 11am time still stood! We found this out later. I did try to contact someone on Viator to verify but no one replied. In other cities this always worked - if I had a question I always received a reply. We eventually figured out where to meet and went for the original time just in case. There was supposed to be someone there with a flag but there wasn’t. There didn’t seem to be anyone to ask from Viator. There were lots of people in the area to meet other groups and it was very busy. I just happened to have the Viator app open to check for phone nr again and a guy passing asked if we were here for a tour. It was just pure luck. He brought us to another guy who had a group already in the line. It honestly was pure fluke that we ended up getting to that point as the guide most definitely wasn’t there. We were supposed to enter the gallery/museum a 11 and we were in line until about 11:35. All in all this was probably the least organised and least efficient experience I’ve booked on Viator. I don’t really think it was value for money for the service you received.

Great art! The exhibit on making of plaster models for marble statues was amazing, as was the musical instruments but of course the David was the central focus and well deserved. The agent was a bit rude but the masses of people has to be overwhelming.

The museum and exhibits were amazing to see. It was just a bit confusing to follow the sequence of rooms. They seemed numbered out of order for the flow of travel throughout the museum. Otherwise, I highly recommend a visit.

This was the worst part of our whole trip. The goal was to get tickets to enter without a guide. The email said to show up 15 minutes early to get your ticket. My friend was not feeling well so I left her to get the tickets so she could rest a bit more. When I got there the rudest guy said I had to enter with group and refused to give me the tickets. He finally said he would take the group in and come back and give me the tickets. I went back and fortunately my friend arrived and the group had not gone in yet. We ended up standing in line for nearly 45 minutes waiting on permission for the group to go in. It was definitely not great and the person was completely rude. They would do better to not say in the email to come 15 minutes early to “get your tickets”. Rather state you need to be ready to go in with the group 15 Minutes before entry time. I would not use this operator again.

This allows you to enter the Accademia and see David even last minute. Read the instructions you get on WhatsApp super closely and get to the meeting point really early. Note that you will still have to wait in another line in front of the museum itself based on your strict time slot.

The gallery was brilliant, a real step back in time with some great exhibits. However, be prepared for the tour operator to change your entry time just hours before your visit. This almost threatened to ruin our day as we had booked tickets to other attractions!

It took 45 minutes to get in with a skip the line ticket, nit worth it. Why bother to pay for a speedy process. Entrance is static and the people at the gates were nasty

Crowded but that's to be expected. Enjoyed going at my own pace Audio tour headphones available for rent

Our guide was a no-show. I kept receiving emails and texts telling me to be on time and at what location and who to look for. No one showed up. There were not even other people waiting . We knew something was wrong. Finally, another guide from another agency came to us and said we could come with them. SHE was great. Not so great on the person who was supposed to be our guide. The experience was very good - just not with this company

Martina was a very knowledgeable and entertaining guide. Seeing David up close cannot be understated.

This was definitely the way to go about getting in to the museum! There are a ton of long lines as you wait for your time to get in, but with this, we really did get in right away. Just make sure you arrive a little early to find your person who has your tickets and will take you in.

To whom it may concern at British Aireays and Vueling, First, I thought I had booked on British Airways, not Vueling. I had a flight booked from Florence to London yesterday when a thunderstorm delayed boarding for over 2 hours. I am 72 years old. I had to wait 2+ hours fitting on the floor as there were not enough chairs in the waiting area. (I originally had a seat, but gave my seat to a women older than I who had been standing for a long time.) When we were finally in flight, I wasn't even asked if I needed a cup of water during the flight. The customers paying for drinks were quickly being served. The women next to me said “why haven't they offered you anything?!” I finally asked for some water and the stewardess seemed put out. This was after 2 -3 hours sitting on the floor, then 2 hours in the plane. This is not the type of service I expect from British Airways, and I am not generally a complainer. Jody Branham

Manuel the guide is very pleasant and knowledgeable he knows how to make the group under control and comfortable throughout the tour I highly recommend him and your company I will use you in my next holiday

Probably didn’t need to buy skip the line because it wasn’t super busy anyways but it was easy to find them and retrieve the tickets

A glitch happened when we booked and the system booked us for a nonrefundable date that was not during our planned trip dates. Neither Viator nor the trip organizer has responded with a solution to a problem that THEIR SYSTEM created. Viator just keeps saying the trip organizer will respond and we still haven’t been contacted. They just took our $150 and ran. Do not book.

This needs to be on everyone’s list in Florence! The artwork was incredible and seeing the David statue up close was so impressive!

Company did not meet us at the designated meeting area to provide our entry tickets, despite repeatedly emailing us about being on time. We called with no answer. Another tour company contacted them and ended up giving us tickets from their own company so we could still get in.

Grabbed tickets ahead of reservation then had a window of 30 min to enter. Super easy. And the other tour operators helped us find the right guy to get our tickets.

Being in Florence I know I wanted to see David up close and seeing it in person is better than you could imagine. Not seeing it would have made my trip to Florence incomplete

We got stuck in traffic. I sent a message telling the tour operator that we would be a few minutes late. The tour operator was able to give us a slightly later entry time into Accademia to see David, which we were extremely thankful for. The tour operator was in the area where they said they would be. The tour operator exchanged the voucher for the tickets. We waited only a few minutes to enter the museum. It worked very well.

It was very good. Definitely do the skip the line anytime that it is available. Our tour guy did a great job. I enjoy the fact that we have plenty of time to walk around to look at things ourselves as well.

The tour operator cancelled. Simply did not show. Our ticket just changed to cancelled in TripAdvisor. Operator would not respond to calls or text. Do not book!

Unfortunately we did not get to enjoy this museum because the ticket broker did not show up. Other groups with the same voucher received texts that their reservation was delayed. We did.not. We called the number provided by Viator and after multiple attempts they said the museum cancelled our reservation. However, the brokers with other agencies were having no issues honoring their reservations. This company just didn’t show up. We were then told that we could get tickets at 3 or 5, but our cruise ship shuttle departed at 3:15. Which was why we reserved tickets for 12:00 noon. We had to change our plans, which led to us also missing Ufizzi. We thought we were being smart making arrangements through Viator, but the Viator commitment is only as good as the brokers they use..

I arrived 15 minutes early. I paid for skip the line at 11:00am. The tour guide was running behind and put us on the regular line at 11:15am. Not worth the money spent.

This is a good option if you want to just skip the line and explore the museum on your own. The host was easy to find but I wouldn’t say we were escorted in. After we received our tickets we had to figure out on our own what line to stand in and wasted some time asking around (it was a very hot day). Overall it was a good purchase. We just could have used a bit better communication.

Once I figured it out it was great. I do have to say I was very early but the person was there and I was able to get my tickets. Then go about my day until the time of our reservation for the Accademia Museum. We waited on line for probably 5 minutes tops. It June high season so this was great! BTW when picking up the tickets my daughter saw a friend from school who was waiting on the regular line outside the museum they didn’t budge the whole time we were picking up our tickets they must of gave up because we saw them a little while later sitting and having something to eat. They were planning to go back the next day after buying skip the line tickets too.

meet up spot was just randomly in the street next to the museum. you probably could just purchase official tickets for cheaper without needing this since the lines weren't really that long anyways. we went in the evening. pretty small museum but worth it to see the david statue

Not very informative. Difficult to understand the narrator. I was expecting more from the experience

Good ticket option for front of the line access. But still a significant wait for entry. No tour guide included.

Worst experience ever!!! No one from the company showed up at the meeting point, we and the rest of the group did not receive any tickets from this tour company. Instead we received tickets from a guy with tickets who heard about our situation and had enough ticket for half of the group.

We believe this was a scam. We arrived at the designated meeting spot and were given a slip of paper to go stand in the line with everyone else. This was not a skip the line tour, it was general admission. The gentlemen did say that we "might" be able to join his private tour but then left us with the paper and never came back to us. We left the activity without attending, so we were not able to gain admission as promised.

DO NOT USE! VIATOR's operator in Florence, "Things to do in" NEVER SHOWED UP. We organized our whole day around our timed tickets to the Accademia only to have them ruined. Viator has taken no responsibility. We had to call our credit card company to get our refund.

Clear instructions on where to meet. Host met us on time and brought us to the front of the line. Highly recommended!!

We showed up to the meeting point described in the email, but the tour agent never arrived to give us our tickets. After discussing with a few other tourists who had the same instructions, it became clear that we would not be granted access to the museum since we could not get our tickets. Some individuals who were waiting said that they received some kind of notice that the tickets for this experience had been cancelled last minute, but I didn’t receive any notice. Extremely disappointing experience, currently in contact with customer support to get a refund. Will update this review if they actually go ahead with the refund. As of now I spent over 100$ for absolutely nothing.

Fast, easy, and worth the price to skip that massive line! The team on the ground was exactly where they said they would be at the time of my entry to the museum. They checked my barcode and handed me my tickets. We got right in immediately. Highly recommed!

Our tour was canceled 45 minutes before scheduled start time, and we did not get notified. This was very, very disappointing.

No waiting in line at all. Very quick to get my ticket and gain entrance. Easy to find the meeting point.

I was super pleased with the friendliness of the staff. I had some issues with the time and they were accommodating and communicative. The museum itself blew past my expectations. The lines can be confusing to get in so it’s helpful to have this ticket and someone to point you in the right direction.

Never got to do it should be reimbursed we did not need to skip a line There was not not do it at all

It was wonderful. Guide was fun. Wineries were like nothing I’ve experienced. And I live in Northern California!

Pretty good. The line was about 15 min long once our reserved time started. Unlimited time inside the galleria. Not bad for the price