Solo Experience Hotel

First thing, the service is amazing. Any time I asked for something they found a way to provide it. The location was also great, we walked to every tourist attraction with none taking more than 20 minutes to get to, most were under 10 away. I asked for restaurant recommendations and they recommended amazing places right around the corner where we had some of the best meals we’ve had. The breakfast was also great. The rooms are a bit small for 2 people, not a lot of space for our luggage. This was a very minor issue and I would recommend it for solo travellers. We didn’t have a view but I recommend getting a room with one.

I had a wonderful stay at this hotel! The location is perfect—very close to all the main attractions, and there are so many great restaurants and cafés nearby. One of my favorite things was opening the window and looking out onto the charming street below. It really made the stay feel special and gave me the full experience of being in the heart of the city. I also really appreciated the thoughtful little touches, like complimentary water every day, candies, and croissants. The staff were incredibly friendly, welcoming, and helpful throughout my stay. Great location, lovely atmosphere, and wonderful hospitality. I would definitely recommend this hotel and would happily stay here again!

We really enjoyed our stay! We booked a suite for four people and it was more spacious than I expected! It's a modern hotel walking distance from the train station and even closer to the Duomo- it is central to everything. Breakfast had a good selection and there is a lounge on site. The staff was friendly and was able to hold our luggage after check out. We would definitely stay here again.

Man this is a rough one.. No air conditioning in the room, and this was clearly known before we checked in. Instead of informing us at check-in — when we could have made other arrangements — we reserved this hotel online weeks ago making things even more complicated finding a replacement hotel. We didn’t find out until we returned to the room around 11 PM. The temperature inside was in the 80s. Opening the window wasn’t an option either due to a strong sewage smell outside, making the room extremely uncomfortable. When I called the front desk, I was told “AC no work, it’s okay” before the call was hung up. Calling back only got us a vague response that it might be fixed tomorrow — no solution, no apology, no effort to help. After traveling across Italy and staying in multiple hotels, this has easily been the worst experience — well below even basic hospitality standards. The lack of transparency, poor communication, and complete disregard for guest comfort is unacceptable. Update to original review: The management noticed my review, and immediately interacted with us offering a fan for the room, and accommodated with scheduling our taxi for 4am to the airport, and continued to make sure when the staff saw us that we had everything we needed. They still had the issue, and although they attempted to resolve after the exterior smell from the room, air conditioning not being able to be on at night and the night shift employee interaction still stays the same. Overall I feel other hotels in area are a better option, but we did love the location of this hotel to restaurants and shopping. I’m improving my rating accordingly.