Residenza Il Villino B&b

Unsafe 35°C Rooms, Broken AC, and Disrespectful Management—Avoid! Absolute nightmare experience at Hotel Residenza Il Firenze. We checked into a top-floor room during a severe European heatwave, only to find the room sitting at a steady, dangerous 35°C. The AC was barely blowing air. When we went to the desk to ask for help or a room change, management completely dismissed us, stating that if the unit was turned on, "nothing could be done." The room was so hazardous and hot that we literally went out and bought our own portable AC unit just to survive the first few hours. Even with a secondary AC running, the room wouldn't drop below 33°C Because of the unsafe, inhospitable conditions and false advertising, we had to leave and find a different hotel. To make matters worse, they charged us for a full 4-day stay despite us checking out immediately due to their unlivable conditions. When we followed up, management emailed us accusing us of lying to try and save face. Disrespectful, greedy, and a legitimate health hazard. Do not stay here.

Stayed about a week and a half, attending a conference around the block and staying on for personal time. I really enjoyed my room and having Barbara around to chat with. She is lovely. The staff clean very carefully and the breakfast has good options (eggs and bacon for me). The location is perfect, away from the noisy touristy streets. I felt very safe there traveling alone.

Barbara at the front desk concierge was truly wonderful and made our stay feel so personal and special. Every morning she baked fresh pastries for the guest breakfast, which was such a thoughtful touch. She has been in hospitality for 32 years, and you can tell she genuinely loves what she does. Barbara enjoys talking with her guests, sharing stories, and making each experience feel one of a kind. She takes the time to learn your itinerary so she can offer helpful recommendations, but also because she truly wants to get to know her guests. Her warmth and care made our stay in Florence even more memorable. The room was quiet and had a beautiful view of the Duomo, and the location was very central and convenient for exploring Florence. Barbara even made sure we had breakfast ready the night before for our early morning tour, which we really appreciated. The bed was decent and overall we had a lovely stay. Our only critique was that the sheets felt a bit itchy.

Staying at the Il Villino B & B was one of the highlights of our trip. The location is perfect for walking to all of the main sites of Florence. Our room was spacious, clean and the bed was so comfortable. Barbara, the owner of the B & B was so welcoming and helpful to us. Barbara went the extra mile to make sure that we had breakfast before we left for an early tour. She brought it to our room the night before( both days! ). Barbara cares about her clientele and it was special to us. I HIGHLY RECOMMEND the Il Villino!