Portrait Firenze - Lungarno Collection

Our stay at Portrait Firenze was truly exceptional. From the moment we arrived, the level of service, attention to detail, and genuine hospitality stood out. The location is absolutely perfect, right in the heart of Florence with beautiful views and easy access to everything, yet the hotel still feels private, calm, and exclusive. The rooms are elegant, comfortable, and beautifully designed. What impressed us most, however, was the staff. Everyone was incredibly professional, warm, and attentive, always making sure that every detail of our stay was taken care of. The service felt personal without ever being intrusive. Portrait Firenze delivers exactly what you expect from a luxury hotel in Florence: exceptional service, beautiful surroundings, and a memorable experience. We truly enjoyed our stay and would definitely return. Highly recommended.

The Portrait is incredibly well located along the river Arno with a proximal and panoramic view of the famous Ponte Vecchio. The hotel has become a little dated and probably requires a refurbishment if it wants to compete with the lofty standards the big brands are introducing into Italy. Italy’s old style hotels always rested on the laurels of their location to compensate for average service. This is no longer tolerated by the discerning traveler to Italy as the likes of the Rosewood and Belmond are setting the pace. Long overdue, as the desirability to visit Italy was always somewhat tempered by the indifference of Italian hospitality service. Thankfully, the staff at the Portrait are excellent, energetic and eager to please. Our suite, whilst comfortable and spacious, fell short in the bathroom design. Tiny and poorly planned and completely out of step with the dimensions of the rest of the suite. Luxury hospitality requires all blocks to be ticket and a poorly designed bathroom handicaps an overall experience. Caffe dell Oro served breakfast and doubled into a lunch cafe that morphed into an aperitivo bar at sundown. It has a wonderful road terrace, ideal for people watching. It is humorous to see how many of us believe we are worthy of such photographic self-adulation. Who will let them know that no one is actually interested in their Florence experience nor in their choice of pizza!

Flawless experience at Portrait Florence, amazing location, great views, and a beautiful room with attention to every single detail, from beautiful interior design, to comfort, Ferragamo toiletries, Dysson hair drier and flatiron, cute little Ferragamo treats every morning and night, great breakfast at their Caffe del' oro, with both buffet and à la carte (they even have matcha), room service available from all their restaurants (Michelin quality), and most importantly the nicest staff, because the best stays are made perfect by people, not just by amenities. Carolina, Rafael, Matteo, young Julien and the entire staff went above and beyond to make our stay pleasant, including helping with recommendations and reservations. All concierges were a what’s app answer away too. Would definitely come back!

A truly beautiful experience. From the very first moment, you genuinely feel at home. The team is outstanding: always present yet never intrusive, incredibly attentive to every single detail, and able to anticipate your needs with grace and a natural smile. The view is absolutely incredible — the kind that alone makes the trip worthwhile and stays with you long after you leave. I highly recommend this hotel to anyone visiting Florence: staying at Portrait is an absolute must. A heartfelt thank you to all the members of the team — I won’t mention names simply because there are too many — but every single one of them was excellent. A rare level of hospitality, authentic and truly unforgettable. Grazie mille!