Palazzo Firenze Florence

Baglioni Relais Santa Croce in Florence delivers an experience so extraordinary, so artfully orchestrated, that it transcends the very idea of a “hotel stay.” It is pure Italian refinement, wrapped in warmth, grace, and a level of attentiveness that feels almost intuitive. From the moment you step through the doors of this historic palazzo, you are enveloped in an atmosphere that blends 18th‑century grandeur with modern sophistication. The staff greets you not simply with courtesy, but with a genuine sense of welcome the kind that makes you feel as though you’ve arrived at a private residence where every detail has been curated exclusively for you. The rooms and suites are a triumph of Italian craftsmanship: soaring ceilings, rich fabrics, gleaming wood, and a serenity that feels almost sacred. Every element from the linens to the lighting whispers luxury without ever shouting it. The ambiance is warm, intimate, and deeply Florentine. What truly elevates the experience, however, is the service. The hospitality team operates with a level of precision and heart that is nothing short of remarkable. The entire staff anticipate needs before you voice them. They remember preferences effortlessly. The staffed offered recommendations that feel personal, thoughtful, and perfectly aligned with your tastes. Their professionalism is matched only by their kindness. Dining at the property is equally exceptional. Each dish is a celebration of Tuscan tradition, elevated with contemporary finesse. Breakfast feels like a gentle ceremony; dinner becomes a sensory journey. The culinary team’s commitment to excellence is evident in every bite. The location steps from Santa Croce, moments from Florence’s most treasured landmarks makes exploration effortless. Yet the hotel’s atmosphere is so enchanting that you may find yourself lingering, savoring the quiet luxury of being cocooned in such beauty. Five stars is not enough.Baglioni Relais Santa Croce is a sanctuary of elegance, artistry, and heartfelt hospitality. It is the kind of place that stays with you long after you’ve departed a rare gem where every moment feels intentionally crafted and exquisitely delivered.

We booked this hotel well in advance, only to be informed that our reservation could not be honored because the renovation had been delayed and the hotel would remain closed. This was extremely disappointing and disrupted our travel plans. Although an alternative hotel was offered, we had booked this specific property for a reason. What made the experience even worse was that it took almost a month to receive our refund after the cancellation. Overall, this was a very frustrating experience and not what I would expect from a luxury hotel brand.

Our stay at Palazzo Firenze by Baglioni Hotels & Resorts was absolutely exceptional. From the moment we arrived, the level of service truly went above and beyond anything we expected. Every member of the staff—check-in, doormen/porters, restaurant team, room service, and housekeeping—was outstanding. Everyone was incredibly friendly, welcoming, and always had a genuine smile, which made our stay that much more enjoyable. One small adjustment for us was learning that Italian hotels typically don’t provide irons or ironing boards in the room, but that’s more of a cultural difference than a drawback. The interior layout of the hotel is a bit unique and can feel slightly confusing at first, but once we got familiar with it, it added to the charm of the property. If you’re sensitive to noise, I would recommend bringing earplugs. This isn’t something the hotel can control, but there was consistent late-night street noise that could be heard from outside. The location is excellent—within about a 15-minute walk to major attractions like the Florence Cathedral. With the narrow one-way streets in the area, walking is often quicker and more convenient than taking a taxi. Overall, Baglioni did not disappoint. We would absolutely stay here again and highly recommend it to anyone visiting Florence.

This was a very pleasant hotel found through Costco Travel. The room was large and pillows soft, the bed was a bit too firm for our taste, and it was frustrating that removing the room key turned off the power (turning off everything e.g chargers and AC whenever we left, not the best setup during heatwave but similar to other hotel setups). Every staff member we interacted with was cordial and helpful often speaking better English than myself and they did not grimace too obviously at my butchered Italian. Jokes aside they provided helpful recommendations for the area and made for an enjoyable stay. The location was just over a kilometer from the train station (an easy 25 minute walk), and otherwise located in the heart of all the tourist-centric attractions.