Staying at Helvetia and Bristol was a luxurious treat. Start to finish every detail was thought of my daughters and I. The staff was kind and welcoming there to help with every need. The hotel is beautiful and well designed. One of my favorite properties in the world to stay at because of the service and the beauty of the hotel. Thank you Helvetia and Bristol for making our stay absolutely perfect!!
My friend and I came in for breakfast and were welcomed at the door by Ornella. We cannot say enough wonderful things about Ornella - she was so attentive and kind, joyful, and clearly so very proud of this hotel, and she treated us like we were VIPS who were staying at the hotel, certainly not like we were only there for a meal. She noticed how much we loved the decor and architure and kindly offered to show us around, which we were extremely touched by. She memorized our names immediately and treated us with such care that we didn’t want to leave. This hotel is exceptional. Ornella is exceptional, and a huge asset to this hotel. The food was amazing, the coffee was perfect. All the staff we came across here were so friendly and attentive… but not at all intrusive. We left breakfast feeling rejuvenated, calm, and completely charmed by the experience. 10 stars would be more appropriate. Thank you, Ornella, we will be back as soon as humanly possible! 😊
Helvetia & Bristol is amazing!! The rooms are gorgeous and very spacious, and we loved the aesthetic bathroom supplies and great breakfast buffet. All the employees were hard working, kind, and quick to offer help. It’s also very conveniently located near the main historical sites and many restaurants + shops. Totally recommend this hotel if you’re staying in Florence!
Excellent hotel in a great location with welcoming & friendly staff. The breakfast selection was excellent. Our room was spotlessly clean and adequate for the one night. However, we were surprised by how small the room was considering the overnight cost. We fortunately only had small cases each but still had nowhere to open or store them except on the bed. They had to stand just inside the door when not in use. No idea how anyone with large cases would cope. (We had spent the previous night in your sister hotel in Siena where our room was very large in comparison) We would recommend the Starhotels Collezione hotels in Florence & Siena.
My husband and I had a wonderful stay at Helvetia & Bristol in Florence, and it truly exceeded our expectations. The service was absolutely exceptional. The staff went above and beyond to make my husband’s birthday feel incredibly special, with thoughtful touches and genuine warmth that made us feel truly cared for. It’s rare to experience hospitality at this level, and it made our stay unforgettable. Our room was beautiful, spotless, and very comfortable. We also loved the little details, especially the delicious chocolate treats that added such a thoughtful, luxurious touch. Breakfast was outstanding: fresh, delicious, and one of the highlights of our mornings. The quality and variety made it something we genuinely looked forward to each day. The location is perfect and is central/ ideal for walking to Florence’s main sights. From the service to the food, the room, and the atmosphere, this hotel delivers excellence across the board. We have booked another stay and we highly recommend it to anyone looking for a special experience in Florence.
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