The Blue Waters Hotel

Not a complaint but just a suggestion.Was trying to book for a year end Xmas Party for Elderly Group of Nurses with failure. People that are responsible to take calls from clients need an intense inservice about customer care, how represent the hotel, telephone etiquette and they must be knowledgeable. I was transferred from pillar to post and eventually nobody was able to help. I’m afraid because I can be one of many clients that you loose and that can have a bad reputation for your company. Thank you

This is a great location close to the beach, convienent shuttle service. The restaurant serves good food and is very family friendly The shuttle to and from the airport✈️ is not expensive and is the first stop from the airport. The hotel has been there for decades. They are consistent with their service and amenities. Give them a try when you are in Durban.

Blue wates is one of the finest hotels in Durban. It is abit pricey but definitely worth the price .I highly recommend this. Service 20/10. Lisa from customer service was amazing!! There is literally nothing short of amazing. I booked a family room.. - main area king-size bed and in the 2nd room .. 2 single beds - air-conditioning in both rooms -tv in both rooms - 1 main bathroom In the main area, a little kitchen station with teas, coffees and hot chocolate.. how amazing for the kids. -a microwave and a decent size bar fridge !! I mean nothing was short. - a little balcony area - views were breathtaking Buffet breakfast was included in this cost. Breakfast 10/10 I can't find a fault however I had to go to reception to pick up the iron 😅 There a bar in the hotel, sauna room, squash area and 2pools.. what else do you need !! Just book your stay I paid for a deluxe Quadruple family room for the weekend buffet breakfast included. R4500

I am extremely disappointed with the way your hotel has handled this matter. I booked accommodation for my brother from 4 July to 6 July. Upon arrival, he was refused access to your parking facilities and was instructed to park outside. He was assured that security personnel would be monitoring the vehicles parked outside throughout the night. Unfortunately, when he woke up the next morning, his vehicle had been stolen. What is even more disappointing is the complete lack of accountability from the hotel. Instead of showing concern and offering meaningful assistance, your staff have been unwilling to help, including failing to assist with access to any available CCTV footage that could aid the investigation. As a result of this incident, my brother has lost his vehicle, and we have been left to deal with the consequences on our own. This experience has been deeply distressing and is far below the standard of care we expected from your establishment. I intend to share my experience through a public review so that other potential guests are aware of what happened and can make informed decisions before booking. Reviews remain visible for years, and I believe it is important that people know how this situation was handled. I sincerely hope the hotel reconsiders its position, takes this matter seriously, and provides the assistance and accountability that should have been offered from the outset.