I am extremely happy with the service, professionalism and exceptional customer care. From the moment I drove in, the team went above and beyond to make me feel welcomed and at home. A special thank you to SBONISO, who warmly welcomed me, assisted with my luggage, offered me a drink and escorted me to my room. SIMPHIWE at the front desk continued the exceptional welcome, even speaking my language and making sure I was comfortable. Later, a lovely lady assisted me with ordering my breakfast pack, which was greatly appreciated. The following morning🌄 ⭐️DUMISANI⭐️😂😛😁, SINDISWA and LUCAS added the cherry on top with their outstanding professionalism, teamwork and genuine smiles 👏❤️ You can truly see that this team cares about making their guests happy and comfortable. I will definitely be coming back! Thank you for an unforgettable stay! ⭐️
Suncoast Hotel & Towers
Address: 20 Battery Beach Road, DurbanAvailability
Description
Facilities
Reviews
Ridiculous hotel which hires criminals. i reported this to the hotel and no curtesy of a response todate. I bought an expensive recording device that i forgot in the hotel on the 13th June 2026 when i checked out. I immediately notified the hotel and when i went to collect it , its has been stripped off, and is no longer in the usable condition . This implies that the hotel hires thieves who do not clean rooms but also temper with patrons devices. Why would someone dismantle a recording device and remove certain part of it ? I will attach before photos and what i found .
The hotel room is great, I just wish they’d have more water provided. The breakfast was also great. Special thanks to Nokuthula(breakfast assistant) and Dumisani(reception ) for being so attentive and helpful with my stay. They made the experience seamless and helped me deal with the little frustrations I had along the way!
Great views and location. The Family rooms are comfortable and spacious. The restaurant menu is great. Easy and safe access to the mall.
The hotel reception were not helpful. Their system kept crashing. We had to ask for cleaning staff to clean our room daily as they would not come otherwise. We had a family room and it was recorded at reception that we are 2 adults and 2 kids but housekeeping only made the room for 2 after we asked several times. The hotel offers a turn down service but the cleaning staff ask you in the hallway if they can give you chocolates then they skip your room so they can go home earlier. The restaurant although not directly part of the hotel were not prepared on weekends and we had to ask them to set up the breakfast buffet properly so we can take food. The lift has card security but 1 lift has open access so anyone can use it. The cards stop working by the way after 48 hours. I travel a lot in South Africa but I can't say this hotel is a 5 star hotel. Feels more like 3 stars to me. Please do better... It starts with poor management on the ground. Please don't stay there if you are thinking of it. Protect yourselves from dissapointment.
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