Dear Hilton Durban Team, I would like to extend my deepest gratitude for the outstanding service and hospitality I experienced during my recent vacation stay at your hotel. From the moment I arrived, I was impressed by the cleanliness of the rooms, the reliable hot water, and the prompt room service that made my stay so comfortable. Your staff truly stood out — friendly, caring, and always willing to assist with a smile. I also felt reassured by the helpful security team, whose presence added an extra layer of comfort and peace of mind. It is rare to encounter such excellence across all aspects of a hotel experience, and I commend your team for their dedication to making guests feel valued and at home. My stay in Durban was made all the more memorable because of your efforts, and I look forward to returning in the future. Warm regards, Godfrey
Hilton Durban
Address: 12-14 Walnut RoadAvailability
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Facilities
Reviews
Hilton Durban were very accommodating. Was able to check in late at night without any reservations after running from Elengani Hotel because of cockroaches in our room and a sofa that smelt like a dog had been sleeping on it, began Triggering my asthma. Not only did Hilton come to our rescue. But staff at all levels went out of there way to ensure that we were comfortable and well catered for at all times. Our spacious room wasn't only contemporary and well arranged but was clean and tidy. From now on whenever we go to Durban we will definitely stay in the Hilton. And will never stay in the Elengani despite them owing us two nights!
Business traveler-friendly The property has a well-maintained, elegant, corporate atmosphere that works brilliantly for business travelers but feels equally welcoming for leisure stays. Nonetheless, the hotel felt abnormally empty during our stay, making it a bit more an odd choice for a vacation. But the warm and welcoming staff made the stay very pleasant. LOCATION: The location is genuinely one of the hotel's strongest assets. I could walk to the Durban ICC in literally two minutes, and the famous Golden Mile beachfront is just a five-minute drive or a pleasant 15-minute walk away. North Beach is about a kilometer away, perfect for morning runs or evening strolls. The hotel sits in Durban's CBD, which means you're surrounded by restaurants, shops, and cultural attractions like the Kwa Muhle Museum and the City Hall. Kingsmead Cricket Ground and Moses Mabhida Stadium are both within easy reach – the stadium is about 2.7 kilometers away. DINE + DRINK: The hotel offers three dining outlets, which provide a decent variety. The breakfast was an elaborate affair worth waking up for ROOM: We stayed in Room 1502, which was a EXECUTIVE SUITE, so this review is based on that; SIZE: Spacious enough with a nice Living Room area with dining section and a huge bedroom section; VIEW: Lovely view of the KINGSMEAD cricket stadium, the football standium and the entire sprawling city (and even the ocean front) from the room!; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Good-sized bathroom with a Stand-in shower; TOILETRIES: Wonderful spa-quality toiletries by CRABTREE and EVELYN brand FACILITIES: Very good Gym with a full range of weights, workout stations, and Cardio machines perfect for a full-on workout. They also have a swimming pool on site. SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to THANDEKA for enhancing our stay! HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment in multiple languages
Excellent service from Reception throughout. Very helpful with simple advice about Durban showing us the shortest way to walk to the Beach. Always courteous and ready to assist the Golden Oldie The Food and Kitchen staff Excellent The Rooms clean and fresh Worth staying at th I s 0kace for whatever reason
The Hilton Durban offers a professional and comfortable stay, ideal for both business and leisure travelers. The check-in process was fast and efficient, and the overall cleanliness of the hotel is commendable. The rooms are spacious and well-maintained, with good facilities throughout. We stayed at the hotel on two separate occasions. While the first stay was pleasant, during our second visit the air-conditioning in the room was not working. When we requested to speak to the manager regarding the issue, we were informed that he was not on site, which was disappointing. Overall, Hilton Durban delivers a clean and well-equipped environment with helpful staff, although there is room for improvement in responsiveness and issue resolution.
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