Coastlands Musgrave Hotel

We spent the whole week at a conference on the 6th floor and the hospitality team was amazing team, very responsive to our needs. Served with a smile all week, knew and catered to our needs and we were a big team. Individualistic in their approach. Kudos to the 6th floor team. Thank you, you guys made our stay very memorable. Ooh, and one of our team members got sick and the care and attention they gave was top tier. Even the chef changed her menu. Keep it up.

Exceptional Service, Warmth and Genuine Care! I have honestly never experienced service quite like this! From the moment we arrived, the entire hotel staff welcomed us with warm smiles, kindness, and a genuine willingness to help. Every interaction was exceptional, and what stood out most was how consistently friendly, attentive, and caring everyone was. A special mention goes to the 6th-floor conference team, who went above and beyond to make us feel valued. They even addressed us by name, which was such a thoughtful and personal touch. It is the little things like these that make a truly memorable experience. What impressed me most was that this level of service was not limited to one department. Throughout the hotel, the staff were always smiling, approachable, professional, and eager to assist. You could genuinely feel that they cared about making our stay comfortable and enjoyable. This is what true hospitality looks like! Exceptional service is one thing, but combining it with warmth, consistency, and genuine human connection is something truly special. Congratulations to the entire hotel team and management for creating such a wonderful experience. Your dedication to excellence does not go unnoticed. I would highly recommend this hotel, and I hope the entire team receives the recognition they deserve. You have certainly set the bar very high! ⭐

The rooms were nice and the staff and actual massage was great. My only problem is the humanity factor. I got a glimps of the staff room. The staff rooms is basically a storeroom. Maybe 1.5m wide and maybe 5m long. The staff has is squashed in there and I saw only two chairs. Meaning you get a seat during your lunch at a first come first serve basis. Imagine standing on your feet for 4+ hours, only for you to go stand during your break as well because you were not quick enough. To make things worse, that same staff room is where they store the stuff they use on clients. You know, towels etc etc. Convert the room we got our foot treatment in into a staff room. What the heck, man! Those are human beings you got stashed like mops in the storeroom. They’re very good at the jobs, so they’re making you a ton of money. Why are you treating them like that ?

I always check online reviews before deciding on a hotel to stay in, and I must admit that the google reviews for Coastlands Musgrave were not particularly encouraging. However, I decided to experience the hotel for myself. The service was genuinely good. It is always pleasing to see young people confidently running the front office, especially those completing their in-service training or Work Integrated Learning (WIL). These young professionals truly go above and beyond, and their enthusiasm and willingness to assist made my stay memorable. I booked into a Deluxe Room. The room was generously sized and included a balcony, which I appreciated. However, because the room faced a busy road, I noticed significant traffic noise later in the afternoon and into the evening. As a light sleeper, this became quite disruptive. Thankfully, when I requested to be moved to another room away from the road, my request was accommodated promptly and professionally. One area that I believe needs urgent attention is cleanliness and maintenance, particularly the carpets in the reception, dining area, and rooms, as well as the curtains, couches, and some common areas. These spaces would benefit from deep cleaning and refreshing. I would also strongly recommend considering double-glazed windows and sliding doors for rooms facing the road. This would make a world of a difference for guests sensitive to noise and would greatly improve the overall guest experience. In addition, incorporating lighter colours into the décor and furnisher could make the hotel feel fresher, brighter, and much cleaner. Overall, despite the concerns mentioned, I am willing to give this hotel another chance, especially because of the excellent service and hospitality shown by the staff.