Private Airport Transfer From Or To Dubai Airport

I felt very confident had I had plenty of communication from agency before the trip. I had the driver outside waiting for me with my name written. Super safe and amazing customer service

I can’t express how happy I was with the service. The company notified me in advance of my driver details. Also, he reached out to me before as well as sent a screenshot of the driver so that I know exactly who is picking me up and for safety reasons it was unbelievably great.. I was a little bit concerned about entering a foreign country and not being sure of the drivers, but I felt completely at ease and he took us to our hotel in a very efficient and reliable way.

Driver was on time and very friendly. He gave us trip advise on the way to the resort . Van was cool and clean.

Our driver was on time, helped with our bags and had clean van excellent driver through busy traffic friendly and helpful

Excellent service , great communication, pick up and type / condition of the vehicle. Helpful with luggage

Horrible service. Driver showed up late at airport and the “meet and assist” did not even exist. Getting to him was hard as he did not give clear instructions on where to go or where to meet him. The premium vehicle was just a standard Toyota, had to ask 4 times to close the window due to the heat at 9PM

They were informed of our pick up time at the time of booking. After getting paid and us being at our destination, I had to reach out to confirm the pick up, and that’s when they pushed it 45 minutes out. After waiting 50 minutes, on that day I called. I was told to take a taxi. It seems they couldn’t find the driver.

They were patient and reliable. Flight got cancelled and made adjustments no problem. I wanted the car to be nicer it was a bus but it did the trick

Great service, easy to locate our driver at the airport who was very patient until we were ready to leave. Highly recommend.

The transportation representatives were pleasant and courteous. They were reasonable and they had a sign with my name on it, which was great!

On time which was a huge plus!! Great communication. Will definitely use this service in the future.

I ended up losing my bag with my passport at the airport and the driver was very patient with my friends and I til I found my bag. Very friendly and kind

We expected a private car to take us from the Dubai Airport to the hotel. We were service by group van, although there was only us in the van.

I paid for a return transfer, I arrived in Dubai as single female and waited 2 hours to be picked up and nobody arrived, couldn’t contact anyone for help. Couldn’t speak the language and nobody could understand me, had to pay for a taxi to my hotel and my return to the airport . Have attempted to contact Viator for a refund and explanation and had no response. I believe Viator to be a fraudulent company!!!!

I would highly recommend Flash Horizon for transportation. Communication was easy and they answered all of my questions. Fetty picked us up from the airport he was very professional and friendly. He also provided us with insight on what to do while in Dubai.

Travel in and around Dubai. The driver is a good friendly driver and was on time. Its cheaper then Uber.

Our flight were landed late and we were confuse where to meet with taxis. He phone but our phone were not on roaming. We have mist each other, but he did try to make up.

I booked this as I was arriving in Dubai at 1am as a solo older female traveller. At 2am I had to wait 15 minutes for my driver to arrive after I found my name on a sign board. Then I had a better idea of where we were going than my driver. What should have been a 15 minute trip (google maps) was 30 minutes of dodgy back streets and several u-turns. For over 3 times the price of a taxi it wasn't worth it.

Driver was waiting before our pick up time. He was courtesy and helpful with our luggage definitely will use them again in Dubai

Driver was earlier helpful and professional. We were very pleased with service provided. Will definitely use Viator again when traveling.

Nice and professional service . Our driver waited patiently for us and assisted with luggage and communicated well in advance about logistics.

Called number at pick up time. Was told that driver was at hotel. A blatant lie. Concierge called and was told driver was less than 1 mile away. Another lie. 25 minutes went by. Concierge spoke with driver again. Still 1 mile away. We took a Dubai cab and sat in traffic for 2 hours. For all we know, the viator driver is still 1 mile away. Angry and disappointed. I understand traffic congestion but not the lies.

Our contact was informative, courteous and punctual. He gave us great pointers on how to navigate and Dubai.

We were collected in a KIA, which wasn’t in the least bit premium. However, both the host that met us at the airport and the driver were great. And the price isn’t too bad compared to queuing for a local taxi in the heat.

Host was waiting for us in arrivals. Super efficient, good price, lovely clean car, really can’t fault it.

This car service is phenomenal. My original flight got cancelled and they switched our reservation to be picked up the next day. The driver was there waiting for us with a sign with name on it. The driver got us to our hotel quickly and safely. We also book a couple of tours through them which was also great.

The help other drivers gave when my driver forgot to display my name. The driver finally arrived and I was taken to my hotel.

We were delayed upon arrival and in customs but we made contact with the driver effortlessly. Traffic was heavy and it was very late but our driver was patient and took the time to show us a different sights Along the way and gave us helpful advice as this was our first time to Dubai. I will use again and I enthusiastically recommend!!!

This service is great. My flight got delayed and made me miss my connecting flight. They changed my reservation with no hassle and was there to pick me and my group up on time.

Noor was on top of our arrival and finally transfer to Fethi Flash. We had a nice ride to our hotels after a long flight. Will use again.

The driver kept me fully informed of his expected arrival for my pick up and was exactly on the time he specified. The vehicle was extremely clean, he and his assistant were extremely curtious. They drove us to Dubai Airport with care as the Dubai traffic can be rather chaotic and off loaded our lugged. I would have no hesitation in recommending this company and their service

Excellent service driver extremely helpful & knowledgeable assisted in luggage would highly recommend this service

The service was great, pickup on time and even helped with last minute picture taking. There were 7 of and the van was comfortable and fit all the luggage with space to add more.

Well organised and good communication. Met at arrivals and a smooth no problem journey to the hotel. Would recommend

Good communication and on time with friendly driver. It made our travel stress free. We would recommend.

Did not turn up and left stranded at the airport. Did not get a refund either. Would not recommend to anyone.

Communication was outstanding. Easy to locate. Great, comfortable ride. We chose the 8 passenger van for 6 passengers to ensure there was enough room for luggage.

The thing I'm most grateful for that is that your staff were there to pick us up. We were dropped off at our hotel in a timely fashion.

Great service! Left a message for the meeting place. Greeted and assisted us with our luggages from airport to hotel and made sure we get to the correct hotel. Arrived safe in the hotel

Very pleasant experience. Great service, communication and attitude. Definitely recommend this company.

Great service! Driver was very friendly - very accommodating and helpful.I will use the service again

I would definitely book again. They were very professional and communicative throughout the prices. Car was very clean and nice.

I was concerned transportation would not arrive since my initial flight was canceled. It was a group of us 13 to be exact. With majority coming out of Chicago, and the remainder coming out of Newark where the flight left for Dubai. Our flight out of Chicago to Newark was canceled so we missed our connecting flight to Dubai. We had to take another airline to get to Fubsi. Luckly we arrived at the same time as our flight out of Newark. Our transportation was there. They had the correct flight Information. One less thing to worry about. Since we had been flying for 13 hours and was tired and jet lagged. Thank you for being on time, profession and customer ftiendly.

Our driver was great! He was explaining things along the way to the hotel without us even asking. He was very professional.

We requested to be picked up from our hotel at 9pm and the shuttle picked us up 40 minutes late! The reservation was confirmed 10 days before the actual pickup date. Their reason was “miscommunication” and “your flight was within the 3 hour period”. We almost missed our flight and was not happy whatsoever!!!

They were at the airport waiting for us. Everything went to plan. We even had a what’s app message from them when we. Arrived.

Great service. Prompt and professional and very friendly. Driver told us a lot about Dubai and what to expect while being here.

My compromising of with the customer service part of Viator. After a mixup of the transportation pickup time on the part of your company. A request for a refund was denied. The reservation was made with the customer service representative on the phone and was put into the system incorrectly. After calling to complain only option given was to put in a request for a refund via email. Email receive with no explanation but denying refund. Had to scramble at the last minute to arrange alternate transportation. Ironic that this company odd owned by TripAdvisor … that is a Joke! Will not use this company again

I'm sorry that I did not get the name of my driver but he was excellent. He was on time and courteous and very helpful.