Zoya Health & Wellbeing Resort

THE WORST RESORT EXPERIENCE — NOT EVEN WORTH ONE STAR! I booked a stay at Zoya Health & Wellness Retreat hoping to relax, destress, and decompress. Instead, I left feeling more stressed, anxious, and disgusted than when I arrived. I literally lasted only THREE HOURS at this so-called 5-star resort before I had enough and had to leave! The condition of this resort was absolutely shocking. From the moment we arrived, it was clear that cleanliness and maintenance were seriously lacking. Even on the way to our room, we noticed a cracked window, which immediately raised concerns about the property’s overall maintenance. Here is what we experienced: ❌ DISGUSTINGLY DIRTY ROOMS: The floor was cracked, the wallpaper was damaged, the couches were covered in stains, and the entire room felt neglected and poorly maintained. ❌ BUGS INSIDE THE ROOM: We found bugs in our first room. After complaining to reception, we were moved to another room, hoping things would improve. ❌ THE SECOND ROOM WASN’T MUCH BETTER: The couch was still extremely dirty and covered in stains, and the bathroom hose was rusted. To make matters worse, we discovered a HUGE SPIDER in the curtains. That was the final straw. We simply couldn’t take it anymore. ❌ POOR HYGIENE AROUND THE RESORT: Pigeon droppings were visible from the second-floor windows, adding to the overall impression of a property that was not being properly cleaned or maintained. ❌ SHOCKING MAINTENANCE: Cracked flooring, damaged wallpaper, a cracked window along the way to our room, stained furniture, rusted bathroom fixtures, and insects inside the rooms. These conditions are absolutely unacceptable for a property presenting itself as a 5-star retreat. THE MOST DISAPPOINTING PART? THE MANAGEMENT’S RESPONSE. After spending our time moving from one dirty room to another instead of enjoying our stay, I went to reception and spoke to the manager. I explained that we could no longer tolerate the conditions, that we were leaving, and that we wanted a refund. His solution? To move us to yet another room with a hall. He refused to refund our money. Seriously? We had already been moved to a second room, only to encounter more dirt, stained furniture, a rusted bathroom hose, and a huge spider in the curtains. Why would we want to keep moving around the resort when the experience had already been so terrible? Imagine paying for a supposedly 5-star wellness retreat and spending your time inspecting dirty rooms, complaining to reception, and being moved from one place to another instead of relaxing. This was an absolute joke. We booked this retreat to escape stress and enjoy some peace. Instead, we spent three hours dealing with unacceptable conditions before deciding to leave. I cannot believe that, after everything we experienced, the manager still refused to offer a refund. This was not a wellness retreat. It was a complete waste of our time, money, and energy. I have escalated the matter to the relevant authorities to seek a refund. I believe customers deserve clean, properly maintained accommodation, and I hope this complaint encourages management to take these issues seriously. A wellness retreat should provide peace, comfort, and relaxation. Our experience was the complete opposite. MY ADVICE: THINK TWICE BEFORE BOOKING THIS RESORT. Based on our experience, I would never recommend it to anyone looking for a clean, comfortable, or relaxing getaway. ZERO STARS IF THAT WERE POSSIBLE. Definitely not worth the money we paid or the 5-star reputation.

⭐⭐⭐⭐⭐ Had a wonderful experience at ZOYA Health & Wellbeing Resort. The atmosphere is peaceful, relaxing, and perfect for taking a break from the busy routine. The staff were very friendly and professional, and the wellness facilities, spa, food, and overall service were excellent. The surroundings are beautiful and calming, making it a great place to relax and recharge. Highly recommended for anyone looking for a peaceful wellness getaway!🤍🤍

I had a very disappointing experience at ZOYA Health & Wellbeing Resort. The room was not clean — there was noticeable dust everywhere, and the bathrobes had an unpleasant smell, which made the stay uncomfortable from the start. On top of that, several things in the room didn’t work properly, especially the air conditioning. The AC was very poor and barely worked, which made the room unbearable. Because of this, we ended up leaving earlier than planned. The only positive thing I can mention is that the staff were kind and polite, and the overall surroundings of the resort are nice. However, cleanliness and basic room facilities are essential, and unfortunately, this place did not meet expectations at all.

My first visit to this resort was truly a wonderful experience. I was genuinely impressed by the beauty of the resort, the quality of its facilities, and the overall atmosphere. A special thank you to Ms. Fatima from Iran, who took the time to explain every detail of the services and facilities offered throughout the resort. She was incredibly welcoming, knowledgeable, patient, and professional. Her kindness and attention made my visit even more enjoyable and memorable. I sincerely wish I had planned a longer stay. I look forward to returning again in the future, and I highly recommend this resort to anyone looking for an exceptional experience