Sheraton Sharjah Beach Resort & Spa

Disappointed by the Lack of Understanding for a Child with Special Needs. We visited Sheraton Sharjah Resort yesterday with a day pass to enjoy a family day at the resort. My husband dropped us off at the entrance so we wouldn’t have to walk too far from the parking area. While waiting for him in the lobby, my daughter and I sat on the sofa, as we normally do when visiting other hotels. Unfortunately, our experience became uncomfortable when a male staff member approached us because my daughter was shouting due to her sensory issues. My daughter has special needs, and her shouting was related to her sensory difficulties. The staff member told me not to let her shout because she was disturbing other guests. I immediately explained to him that my daughter has special needs and was experiencing sensory issues. However, the way he approached and spoke to me made us feel unwelcome and uncomfortable. What made the situation even more upsetting was that no other guests were complaining about the noise at that time. Wherever we go, whether to other hotels or public places, we have never been treated this way when my daughter experiences sensory issues. We understand that children may sometimes make noise, and we always do our best as parents to manage these situations. However, we have never felt as unwelcome or uncomfortable as we did during this visit. Usually, these situations can be handled with patience and understanding, which is why this experience at Sheraton Sharjah was particularly disappointing. I understand the importance of maintaining a comfortable environment for all guests, but I believe that staff should approach such situations with empathy, especially when a parent has already explained their child’s condition. A little kindness and understanding would have made a huge difference to our experience. Thankfully, a female staff member later approached us and handled the situation professionally. Her calm and understanding attitude was greatly appreciated, and she demonstrated the kind of hospitality we expected from a hotel like Sheraton. I hope the management takes this feedback seriously and reminds its staff that children with special needs may experience sensory difficulties that can sometimes lead to unexpected behavior. Parents in these situations need understanding, not to be made to feel uncomfortable or judged. We came to enjoy a relaxing family day at the resort, but unfortunately, this incident affected our experience from the very beginning. Hospitality is not just about facilities and service; it is also about compassion, respect, and making every guest feel welcome. Families with children who have special needs deserve the same kindness, patience, and consideration as everyone else. I hope Sheraton Sharjah takes this feedback as an opportunity to improve how its staff handle situations involving children with special needs.

Dear Team, I would like to express my sincere gratitude to the entire team for making my daughter’s wedding a truly memorable and successful occasion. The support and assistance provided were beyond our expectations. The banquet hall was perfect for hosting the wedding ceremony, and the food was absolutely delicious. Everything was well organized, making the event a wonderful experience for our family and guests. A special thank you to Mr. Sangeeth, Mr. Shaban, and Ms. Sherouk for their outstanding professionalism, kindness, care, and dedication. Their support and attention to detail contributed greatly to the success of this special day. I highly appreciate the entire team’s efforts and would highly recommend this venue for weddings and other special events. Thank you once again for making this important milestone in our lives so special and unforgettable!

Our stay at Sheraton Sharjah was phenomenal.As soon as we entered the lobby for check in, we were warmly greeted and welcomed by Ahmad Shaban. He helped us with all our queries and made sure we had everything we needed for our stay. The service he delivered was the best I had at any hotel worldwide! He was amazing, proactive, professional, kind and is an asset to the hotel. The hotel itself was beautiful and we loved our room! The pool and beach was much needed for us and their breakfast was delicious with wide selection. The location is prime and once again their overall staff was also accommodating and sweet. I will definitely be coming back and I highly recommend Sheraton

I had an amazing stay at this resort and can honestly say it's one of the best places I've stayed. The rooms were spacious, comfortable, and beautifully maintained, making the stay truly relaxing. The food was outstanding, with every meal full of flavor and great variety. What really made the experience exceptional was the incredible hospitality. Every staff member was warm, welcoming, and attentive. A special shout-out to Mr. Yohan from Sri Lanka at Gusti Restaurant. He went above and beyond to make our dining experience memorable. He was extremely friendly, professional, and always greeted us with a smile. His excellent service truly stood out and made us feel valued throughout our stay. Highly recommended for anyone looking for a relaxing getaway with fantastic food, beautiful rooms, and world-class hospitality. I can't wait to visit again!