Royal M Hotel Fujairah Mall

A surprisingly wonderful stay at Royal M Al Aqah Fujairah! 🌟 We didn't expect to enjoy it this much. From arrival, the staff were friendly, accommodating, and welcoming. The room was spacious enough to fit our family of 4 comfortably. A special thank you to Nadun at Reception, who arranged a late checkout so we had time to get ready after our water activity. It made a big difference! Even with the hotel at full capacity over the weekend, service stayed seamless at every meal. The buffet had a great variety and good quality, and Mr. Hussein, the F&B Manager, stood out for his warm and attentive hospitality. The whole team was friendly , great service, good food, and a beautiful location made for a perfect weekend staycation. Highly recommended for families and visitors alike! Thank you to the whole Royal M team! ❤️

First time in my life, after traveling all over the world, that I’ve experienced this kind of hotel management. It started Sunday morning at 9:30 AM during breakfast. The buffet had only one kind of fruit platter available. As a regular guest, I asked the chef about it, and his answer was: “This is our policy for a 5-star hotel.” And the breakfast experience itself was even more disappointing. The cheese was old, there were flies around the food pancakes was waste of ingredients, and there was almost no variety at all for a hotel claiming to be 5-star. This is not about being picky or expecting luxury. It’s about basic food quality, hygiene, variety, and proper guest service. For a 5-star hotel, these should be basic standards — especially during high season. I asked to speak with the F&B Manager, but there was no supervisor available. The Duty Manager was also unavailable, and apparently no one was there to handle the situation. Eventually, I was given the GM’s number. Wow… a simple breakfast question escalated all the way to the General Manager — and unfortunately, the response was still nothing. And honestly, it’s not about one type of fruit. If you have different options available inside the hotel and you offer them, why aren’t you providing those options to your guests? The same issue applies to the hotel facilities. There was hardly any staff available. At reception, there was only one staff member trying to serve everyone, despite it being high season and the hotel presenting itself as a 5-star property. I’m not sharing this to exaggerate anything. I’m sharing the actual events exactly as they happened. So, if you’re looking for a 5-star hotel based only on the facilities, you might consider booking here. But if customer service and management are important to you, I would seriously reconsider. I’m not expecting any response or action from this review, especially after personally witnessing the response from the GM — no action was taken. I’m simply a guest sharing my real experience with other guests, so they can make an informed decision before booking. This is exactly what happened during my stay, and I believe guests have the right to know about both the good and the bad experiences.

While every member of the staff was polite and helpful, I want to give a special and heartfelt shoutout to Ms. Samayita at the front desk. From the moment we arrived, Ms. Samayita went above and beyond to ensure our check-in and entire stay were completely seamless. Her warm smile, professional demeanor, and genuine dedication to guest satisfaction truly set her apart. She anticipated our needs, handled every request with absolute efficiency, and made us feel genuinely valued throughout our time at the property. Exceptional customer service like hers is rare to find and completely elevates the guest experience. Thank you, Ms. Samayita, and the entire team at Royal Hotel Fujairah for making our family stay so memorable. We look forward to returning soon and will eagerly recommend your hotel to others!

My stay at Royal M Hotel was nothing short of exceptional. From the moment I arrived until my departure, every detail reflected true luxury, elegance, and world-class hospitality. A heartfelt thank you to Genie and Bikram from Room Service for their impeccable attention to detail and warm, attentive care. The culinary experience was outstanding, thanks to the remarkable talents of Chef Bakrmo, along with Mohamed Niyas and Ankit, who created exquisite dishes that were beautifully presented and absolutely delicious. I would also like to express my sincere appreciation to Samayita at the Front Office for the gracious welcome, Shifa from F&B for the exceptional service, Duty Manager Vikas for ensuring every aspect of my stay was seamless, and General Manager Yasser for leading such an outstanding team. Royal M Hotel truly sets the standard for luxury hospitality. Every member of the staff made me feel genuinely valued, turning my stay into an unforgettable experience. I look forward to returning and highly recommend this exceptional hotel to anyone seeking comfort, elegance, and impeccable service.