Dear Raffles The Palm Team, If you think “staycation,” think Raffles The Palm. I would like to express my sincere appreciation to the owners and executive team of Raffles The Palm for investing in such an incredible staff. You should feel very proud of your entire team. I am especially grateful to Tonyson for his exceptional efforts in making my stay the best I have ever had. I was truly impressed by his continuous, thoughtful gestures to ensure my comfort and enjoyment. He went far beyond expectations, and I felt treated like royalty, an experience so remarkable that it has set a new standard for me. This level of hospitality has undoubtedly earned my loyalty to Raffles The Palm. I have stayed in some of the most luxurious hotels in the world, including many across the UAE, particularly in Dubai and Abu Dhabi. I can honestly say I have never had such an amazing two-night stay as the one I experienced at Raffles. The entire team clearly strives to ensure the comfort of every guest. I truly admire their team spirit and their commitment to leaving no guest anything but happy. A great example of this is Pankaj, with his remarkable enthusiasm and passion for his role. A special thanks as well to Gular, whose service has led me to choose Raffles without hesitation every time. Many thanks also to the friendly and amazing team: Chef Gagendra for his generosity, and Ayra, Sheikh, Ranjith, Rashid, and Ana for their kindness and very attentive service. With sincere appreciation, Mariam
Raffles The Palm
Address: West Cresent, Palm JumeirahAvailability
Description
Facilities
Reviews
We had a wonderful breakfast at Blüthner Hall in Raffles Atlantis. The food was delicious, the atmosphere was elegant yet relaxing, and the service truly made the experience memorable. A special thank you to Faith, who looked after us so well. She was incredibly warm, attentive, and genuinely welcoming from the moment we arrived. She anticipated our needs, always had a smile on her face, and made us feel valued throughout our visit. Her professionalism and kindness really stood out and elevated our breakfast experience. Thank you, Faith, for your exceptional hospitality. We’ll definitely be back and highly recommend Blüthner Hall to anyone looking for a beautiful breakfast experience with outstanding service.
We have just left the hotel after a five night stay. Some of the previous reviews were putting me off booking, however we had a very comfortable and enjoyable stay. We arrived after a night flight and our room was ready. Karina was very kind with an upgrade and allowed us to have breakfast and then go to our room, where the luggage was waiting. Super comfortable room, large bathroom with a bath and separate shower. The loo is a separate room with a bidet. There is a walk in wardrobe with full length mirror and plenty of storage. We took a Palm view room, which had a small balcony with table and chairs. We found the breakfast adequate for the price we paid. It was buffet style with options to order. We enjoyed the pool area and beach which had plenty of seating. If you required service, we found there to be enough staff to help with the limited number of guests currently at the property. If you want to use the gym, there was detox water with fruit plus a fridge of canned mineral water. The indoor pool was rarely busy and a much cooler temperature if that’s what you prefer. We would certainly rebook a stay at the hotel again soon.
This hotel is true pleasure even for a day visit. Lovely decor inside, greenery otside, lovely garden, large pool and live warm sea with plenty of sunbeds. Staff was helpfull and welcoming. Clean spaciouse walkways, tasty food and drinking cold water dispencers. Surprised by the absence of hot water in the showers and a tiny changing cabins but that did not spoil whole experience. Highly recommend and will be coming back for sure.
The check-in experience was a very positive start—the gentleman at reception was warm, welcoming, and genuinely helpful. During our stay, however, we felt that some aspects of the service, particularly around the pool and beach areas, did not quite meet the level we would normally associate with Raffles. The pool was very busy, and when we asked for help finding sunbeds, we were asked to look ourselves. While we completely understand that this can be challenging during peak times, a bit more assistance—whether in locating available beds or helping with towels—would have made a noticeable difference to the overall experience. We were also surprised and somewhat disappointed to find that there were no à la carte restaurant options available. The only choices offered were the buffet restaurant downstairs or the club lounge upstairs. Having visited the lounge earlier, we found it somewhat underwhelming—more of a canteen-like atmosphere than a premium experience, with a lot of noise from children and details such as creased, unironed table mats, which detracted from the overall impression. We would also like to mention the breakfast experience, which unfortunately did not meet expectations. The pastries did not seem fresh, my husband’s omelette was quite dry and lacked seasoning, and my fried eggs were not prepared in the way one would expect—they lacked any crispness and the whites had a soft, almost poached texture, which made them very bland. On a more positive note, the salads at the pool bar were very good. However, we did notice some inconsistency in quality overall—for example, my son’s pizza was excellent on the first day but quite disappointing on the second. Overall, it felt as though the hotel may have been operating at a high occupancy level, which may have impacted the level of service and attention to detail in certain areas. That said, there were also positives—the room and beds were excellent, very comfortable and well-appointed, and the initial welcome set a lovely tone.
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