The hotel location is really good and convenient. Overall, the hotel is okayish — the breakfast doesn’t have many options, and the rooms are just average. A special mention to Rajan from room service/housekeeping — he was very helpful and cooperative, and did a great job cleaning our room. Really appreciated his service!
I had an excellent experience with Anop! The espresso was top quality, perfectly prepared, and full of rich flavour. His service was outstanding, and he explained the coffee beans in great detail, making the experience even more enjoyable. You can really see his passion for coffee and his knowledge of what he serves. Great coffee, excellent service, and a memorable experience. Highly recommended!
I had a good experience staying here after checking in on Oct 12th. The breakfast is a major highlight, especially with the separate food stations, and the room service was top-notch. Plus, the view from the room was beautiful. My only complaint is that check-in took longer than expected; arriving at 1 PM, I was asked to wait multiple times before finally getting my room keys at 2:05 PM. Overall a great stay, just wish arrival was smoother!
I had recently visited and had an absolutely wonderful dining experience at Flying Elephant Restaurant, Novotel Al Barsha. From the moment we arrived until the end of our meal, the entire team ensured everything was seamless and memorable. A special mention to Mr. Vikas Sehgal, who went above and beyond to accommodate every possible request with genuine warmth and professionalism. His dedication to guest satisfaction truly made our experience exceptional. A heartfelt thank you to Yash, who took excellent care of our reservation and ensured everything was perfectly organized from start to finish. His attention to detail and hospitality were truly commendable. We would also like to appreciate Diken, who was exceptional in ensuring all our meals and drinks were served promptly and efficiently throughout our visit. His attentiveness and friendly service added greatly to our overall experience. Kudos to the entire team for delivering outstanding hospitality. Team members like Mr. Vikas Sehgal, Yash, and Diken are true assets to the property and reflect the high standards of service that make guests want to return. Highly recommended, and we look forward to visiting again soon!
The customer service at this hotel was one of the worst experiences I have ever had. When I arrived for check-in, I approached the receptionist and asked her to look into my booking. Instead of assisting me immediately, she asked me to wait while attending to other tasks. I was the only guest at the check-in area, and there were two reception staff present. One of the staff members answered a phone call and spent several minutes on it, even though another receptionist was available. After the call, she continued with other tasks while I was still waiting. I was carrying several bags and personal belongings, yet there was no acknowledgment, apology, or effort to assist me promptly. What made the experience even more disappointing was that I observed other guests being greeted and assisted in a much warmer and more attentive manner. While I cannot know the reason for the difference in treatment, it left me feeling overlooked and uncomfortable. As a paying guest, I expected to be treated with the same level of courtesy, respect, and professionalism as everyone else. Although I proceeded with my stay, the check-in experience created a very poor first impression of the hotel. The lack of professionalism, attentiveness, and customer care at the reception desk significantly affected my overall experience. I hope management will review this matter and provide additional customer service training to ensure that all guests are treated with equal respect and attention.
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