Availability
Description
MENA Plaza Hotel Albarsha provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in.The hotel offers taxi and car hire amenities for your ease in navigating around Dubai.When arriving by car, you'll be grateful for the on-site complimentary parking at hotel.The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. The hotel also features a fireplace, providing a cozy ambience during cool evenings.Whether it's an extended stay or simply needing fresh attire, laundromat, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind.At MENA Plaza Hotel Albarsha, various room configurations are available, featuring separate living room and balcony or terrace in some rooms. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs.Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant tea and mini bar is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at MENA Plaza Hotel Albarsha as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Visitors with specific dietary preferences can savor a variety of culinary styles at MENA Plaza Hotel Albarsha, featuring halal choices to accommodate their needs.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Visitors staying at MENA Plaza Hotel Albarsha have the option to receive groceries in their room for meal preparation, courtesy of the unique service provided by the hotel.Throughout the day, engage in the entertaining activities available at MENA Plaza Hotel Albarsha. Unwind and conclude each day delightfully by stopping by steam room and sauna, ensuring a soothing experience.Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
A pretty solid pick for a short stay! 🏨✨ The service was top-notch, the breakfast had good options, and the room was lovely. But the real MVP? The blackout curtains! 😂 Slept so well, I think I achieved my personal best in REM sleep. 😴💤 It was also lovely that they have a prayer mat.
A couple of things could be better, though, the TVs aren’t smart TVs, so no Netflix binges in bed (a tiny tragedy in this day and age 🥲), and I wish the swimming pool had longer evening hours.
Overall, a comfortable stay with great service, a good breakfast, and curtains that deserve a five-star review of their own! 🛏️👏
Nice hotel, you can feel value for the money. Rooms are in a very good sizes, they are very much clean and neat. Hotel is located in heart of the city. By saying that, I mean whatever you need is just nearby. Mall of the Emirates is in walking distance. If you want to use metro, there is a station in mall of the Emirates too. Hotel is very appealing in general.
The breakfast was quite disappointing. There was no proper buffet setup or much variety.
Also, we were told that the checkout time was 2:00 PM, but we started receiving calls around 12:30 PM asking us to check out, which was very inconvenient.
Overall, the service was quite poor. In particular, one of the male staff members at the reception was very unprofessional and unhelpful. However, there was a Malayali girl at the reception who was very polite, cooperative, and responsive. She provided really good customer service and was the only staff member who made us feel properly welcomed.
We always stay at Mena Plaza Hotel whenever we visit, and it never disappoints. It's a modern, urban hotel with excellent service. The staff are always welcoming, friendly, and attentive, making every stay comfortable and enjoyable. The rooms are clean, comfortable, and well maintained. The consistent quality and great hospitality are the reasons we keep coming back. I highly recommend Mena Plaza Hotel to anyone looking for a reliable and comfortable place to stay.
Before making my booking at Mena Plaza Hotel Al Barsha, I called on Monday evening to confirm whether I could check in using a valid digital copy of my passport, as my physical passport is currently under renewal (it still has over three months of validity). The receptionist was polite and said she would check the policy and call me back. She later confirmed that a valid digital copy would be accepted.
The booking was made under my fiancée's name using my email address, which has never been an issue before. Since my fiancée would not be present at check-in, we called again to confirm whether I could check in using a copy of her Emirates ID. The same receptionist confirmed that this would be acceptable.
Today, we called once more simply to ask about the check-in time. A different receptionist, Angela, answered and informed us that I would not be able to check in unless the booking name was changed. Although this contradicted the information we had received twice before, I later realized she was simply following the hotel's policy, and I called back to apologize for raising my voice during our conversation.
The real issue was my conversation with the supervisor, Mohammad Shamaa/Gomaa. Instead of helping resolve the confusion created by inconsistent information from his team, he was rude, dismissive, and unprofessional. He repeatedly said that if another receptionist had provided incorrect information, it was "not his problem," and that he would simply cancel the booking. He interrupted, raised his voice, made sarcastic comments, and even stated that customer reviews "change nothing" because he alone decides whether to promote or terminate his staff.
What disappointed me most was not the initial misunderstanding, as mistakes can happen. It was the supervisor's attitude and complete lack of professionalism. A supervisor should know how to handle customer concerns with respect, empathy, and accountability. Instead, I felt unwelcome and dismissed throughout the conversation, and at no point did he apologize for his behavior.
I genuinely appreciated the professionalism and kindness of the first receptionist, who tried her best to assist us, as well as Angela, who was simply following procedure. However, the management, particularly Mohammad Shamaa/Gomaa, should seriously reconsider how customer complaints are handled. His behavior reflects poorly on the hotel and leaves guests with a very negative impression.
