Very poor experience at MENA Hotel Al Barsha. Reception manager and staff are uncooperative, give false information, and cannot handle simple requests. Many guests end up fighting with them. TV and washing machine not working, and cleaning only after 5 days.The pictures in Google are not matched, These staff should be removed. Do not stay here until service improves.
I have stayed in many hotels both privately and professionally, and I rarely write reviews. However, my experience at Mena Apart Hotel truly deserves one. As a long-term guest, I was genuinely impressed by the exceptional service and hospitality throughout my stay. From the security team, the pool staff, and housekeeping, to especially the reception team — everyone was consistently kind, professional, and supportive. A special thank you to Nethum, Khaled and Rosel at reception. Their help, patience, and genuine care made a real difference for me in many situations during my stay. They went above and beyond, not only with excellent service but also with kindness and support that I truly appreciated. Employees like this are exactly what every hotel could wish for. They represent Mena Apart Hotel in the best possible way. Thank you all for making my stay so comfortable and memorable. I am truly grateful for everything. Highly recommended! ⭐⭐⭐⭐⭐
We booked multiple times in this hotel as this is very comfortable to me as I am staying nearby the building. Now i booked again because i had surgery and i want to feel comfortable and for my fast recovery. But this indian lady receptionist at night shift was so unprofessional and rude. She dont know how to approach politely with the customers. How many times we encountered that lady during our stay but today i cannot take this anymore to write a review wirh this lady. My visitors are coming of course to see my condition. But this lady keeps on telling my visitors should leave at this time otherwise she will send security!! Very unprofessional and rude!!
Had a great stay for the past 5–6 months at Mena ApartHotel. The breakfast was excellent from Mena Plaza —special thanks to Chef Afif and May for the healthy and delicious Breakfast every day. The rooftop swimming pool is clean and well-maintained. Thanks to Mr. Tata for the great upkeep. All staff are kind, helpful and very supportive. Highly recommended
I had a very disappointing experience during my stay here. The AC in my room wasn’t functioning, and although a technician was sent, I was later informed that the repair would take 4–5 hours, this was around 5 AM, after my sleep had already been disrupted. When I requested another room, I was told that none were available. I then asked for a refund, but was informed that the hotel had a no-refund policy. Only after I mentioned that I would escalate the matter to the relevant authorities like the DTCM, did a room suddenly become available. I’m sharing this review so future guests are aware of the level of service I experienced. I hope the management takes this feedback seriously and improves their customer service standards.
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