Experience at Lotus Grand Hotel – 4/10 Unfortunately, our overall experience at Lotus Grand Hotel was disappointing. I would rate our stay 5 out of 10 due to several cleanliness, safety, and transparency issues that need management’s immediate attention. 1. Bed Bug Issue: We encountered bed bugs on the beds, which was extremely concerning and unacceptable in terms of hygiene. I have attached a video showing the issue. However, after informing the front office, they immediately arranged another suite room for us. I appreciate their quick response to this complaint. 2. Unsafe Shower Room Lock: While using the swimming pool facilities, I went to take a shower before entering the pool. Unfortunately, the shower room door was not opening properly, and I became trapped inside. The lock was heavily rusted and appeared to be malfunctioning. Thankfully, a lifeguard helped me get out. This is a serious safety concern that should be addressed immediately to prevent similar incidents. 3. Hidden Additional Charges: Please make all applicable taxes and additional charges clear during the booking process. Although we had already paid the booking amount, we were charged an additional AED 45 as a city tax and AED 100 as a security deposit upon arrival. Guests should be clearly informed about these charges beforehand to avoid unexpected expenses. 4. Misleading Advertisements: Some advertised facilities and food options were apparently unavailable when we contacted the hotel. If certain services or food items are no longer available, please update or remove the advertisements and clearly communicate their availability to guests. Overall, although I appreciate the front office's prompt response in arranging another suite, the bed bug issue, unsafe shower lock, unexpected charges, and unavailable advertised services significantly affected our experience. I sincerely hope the management takes these concerns seriously and makes the necessary improvements, especially regarding hygiene and guest safety. Unfortunately, based on this experience, I cannot confidently recommend Lotus Grand Hotel to others. I hope future guests will have a better experience after these issues are properly addressed.
Lotus Grand Hotel
Address: Al Rigga Street, Al Muraqqabat, DeiraAvailability
Description
Facilities
Reviews
What made the experience even more disappointing was that the receptionist was not accommodating and showed little willingness to help or find a solution. A hotel should provide guests with a comfortable and restful stay, but that was not my experience. I would not recommend this hotel to anyone looking for peace, comfort, and good customer service. Rude receptionist room smells shit
⭐⭐⭐⭐⭐ Excellent Stay! I had a wonderful experience at this hotel. The staff were very friendly, professional, and always ready to help. The rooms were clean, comfortable, and well maintained. The parking facility was convenient and spacious, and the ambiance was peaceful, elegant, and relaxing. A special thanks to Receptionist Gouri for her excellent hospitality and support. I would also like to appreciate all the other staff members and the housekeeping team for their dedication and outstanding service. Thank you to the entire Lotus Team for making my stay comfortable and memorable. I highly recommend this hotel and look forward to staying here again. 🌟😊
Recently, I stayed at the Lotus Grand Hotel, and there was one receptionist, Ayush, who set the standard for hospitality. From the moment you enter the hotel, they make you feel genuinely welcome. They listen attentively to everything you say, take your concerns seriously, and act on them promptly. They never decline a request simply to avoid a problem; instead, they find a way to assist, regardless of the complexity of the situation. Their communication is consistently respectful, warm, and professional. I have stayed at numerous hotels, but this individual is the reason I continue to return to this particular establishment. Every time I check in, I am already confident that I am in excellent hands and that the service will be exceptional. I return to this hotel monthly due to their outstanding service. Ayush will provide the most exceptional service possible. That is precisely why I consistently return month after month. Thank you, Ayush, for consistently making my stay an unforgettable experience. To witness the true essence of customer care, I highly recommend observing this receptionist’s work.
I have been going to Lotus Grand for 2 years now but recently the service has deteriorated a lot. I reached at 2:30 for my check in but only got my room at 3:10, the check in process is really slow if you want to check in on time then I suggest you reach there 45 before. Even after check in I was given a twin bed when I had already requested a double bed. They told me someone from housekeeping will come and join the beds, I waited for half an hour but no one came so I ended up doing it on my own. There was water dripping from the ac vent so I told to change my room. Upon changing the room the key card kept getting disconnected and every time I had to go to the lobby to fix the issue as no one was picking up the phone in the lobby when I was calling. The washroom of my new room had a distinctive smell which didn’t go as well. As more than half my day went in checking in and changing my room, I decided to stay in the room. Do not go there unless you want to be disappointed with everything that the hotel is supposed to offer. Make sure you reach there one hour in advance for your check in.
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