Hyatt Regency Dubai

This was our second time staying at Hyatt, and once again we had a wonderful experience. This time, we were especially impressed by the excellent service from the front desk staff, Anastasiya. She was incredibly kind, welcoming, and professional, and she made us feel truly valued as guests. My husband and I stayed to celebrate his birthday in Al Rigga, and Anastasiya went above and beyond to make our stay extra special. She arranged a complimentary birthday cake, which was a thoughtful surprise that really touched us. Since we arrived late and our celebration ended late as well, she also granted us a late checkout. We truly appreciated this gesture because it allowed us to rest and enjoy our stay without feeling rushed. Employees like Anastasiya are a great asset to Hyatt. Her exceptional customer service is one of the reasons guests will want to return. We are very grateful for her kindness and hospitality, and we will definitely be coming back. Thank you for making our celebration so memorable!

“I stayed at the Hyatt Regency Dubai, booking a club access room, and while the dinner buffet was a bit too heavy for me, the manager, Mr. Mrunal , went above and beyond. He stepped out of his comfort zone and made me a special garlic naan one night, and another night, a perfect chicken sandwich. His professionalism, warmth, and dedication made all the difference. He’s an outstanding manager, and his personality is exactly what great customer service should b

0/5 stars. Very disappointing experience at Hyatt Regency on 28-06-2026. During check-in, I was assigned Room 503. After reaching the room, I found that it was not cleaned at all. I immediately went back to the reception and informed the team member Aquib about the issue. Even though I understand the reception was busy, his response was extremely unprofessional and insensitive. I already waited more than one hour quietly for check-in without making any complaint. After the hotel’s mistake of assigning a dirty room, instead of resolving the issue quickly, I was again asked to stand in the queue and wait. This is not the level of service expected from a Hyatt Regency property. Guests should not be sent to unclean rooms, and staff should handle such situations with urgency and respect. Very poor customer service and a frustrating experience overall.

We checked in at 5:15 pm and went for dinner at 6:30 pm. We had purchased a full‑board package at the hotel. However, the restaurant host came to our table shouting that he had checked and, since we were not club members, we would be charged 110 AED for the buffet. I said nothing so he could verify the facts. When he realised it was indeed a full‑board arrangement, he returned with the menu. The food on the buffet was below standard – soup was served cold, and when we pointed it out, the staff said, “Oops, we forgot to switch on the hot plate.” My 7‑year‑old daughter picked up a piece of watermelon and was told directly (not to me or my wife) not to taste anything from the buffet because it was “for club members only.” That communication should have been with the adults, not a child. The dessert on the buffet was off / spoilt. When we informed them, they removed it from display, then came back to say, “As per the chef, it is not spoilt – yoghurt tastes like that.” This is very unlike Hyatt service and hospitality. We had paid for two nights, full board, but left the hotel within three hours of checking in. The only positive: the reception staff were great and very hospitable. I expect far better from Hyatt. Save yourself the the disappointment.