Hyatt Regency Dubai Creek Heights

We had an excellent experience here like from the check-in itself, it was very pleasant, Fatima helped us out a lot and her service is top notch - 1000/10 👌🏼Lounge is also great, breakfast time is long like from 6:30 - 11! Also the amenities are great and fun to use! A very relaxing stay indeed! We will definitely be back!

Hyatt’s service is a shadow of what it used to be. My experience at the Hyatt Regency Dubai Creek was, frankly, disappointing. In this hotel, flexibility and customer service seem to be optional. I booked and paid for five nights for a business trip. Due to a change in my schedule, I had to reschedule part of my stay. I wasn’t asking for anything unreasonable—just some flexibility. Instead, the answer was simply: no refund, no alternative, no exception. You lose the entire booking. The manager’s attitude was even more disappointing. The conversation lasted barely 30 seconds: “Once we’ve collected the payment, we don’t issue refunds.” End of story. What makes this even more frustrating is that I had no hesitation paying for a full night just to have an early check-in on the morning of my arrival. I’ve stayed at Hyatt properties many times, and this is not the level of service I expect from the brand. When a hotel is more focused on keeping the money than keeping the customer, something has clearly gone wrong. Think twice before booking the Hyatt Regency Dubai Creek. Just my two cents: the service I experienced was closer to that of a budget hotel than a five-star property.

Room are nearly in good condition, spacious. No tissues available in room the cleaning service are horrible. I came to enjoy the pool it was closed for maintenance and they didn’t mention that in the website. The other pool was small and crowded. Bill boy services are horrible while checking out I requested to get my luggage on the basement they took nearly half an hour. I called the hotel to ask where is my luggage the staff answered was rude makes me feel anger. I dont think i will come back to this hotel as i didn’t feel the welcoming hospitality.

Lovely hotel. The room is huge and clean and the staff are super friendly and helpful. And the beds are amazingly comfortable. Despite the high number of visitors, you don’t really feel how crowded it is, and the breakfast buffet was organized well. The only negative points are the fact that the swimming pool is under maintenance and we were not informed of this at the time of booking, and that toothbrushes are AED 20 each. Otherwise, really worth the visit.