Hotel Boulevard, Autograph Collection

The room condition, breakfast, swimming pool, and all other facilities were excellent. In particular, the reception staff who assisted us with both check-in and check-out were extremely kind and attentive. They provided everything we needed, often even before we had to ask. However, despite all of these positive aspects, we unfortunately have no choice but to give this hotel a lower rating because of the behavior of Santa, the manager of the breakfast restaurant. Considering that this is a four-star hotel under the Marriott brand, his behavior was absolutely unacceptable and difficult to understand. When we went to the breakfast restaurant, Santa told us that breakfast was not included in our room rate and that we would have to pay for it. We explained that this was not the case, but he continued to repeat the same thing for about five minutes. Only after we showed him our hotel voucher were we finally allowed to have breakfast, although the entire situation left us feeling very uncomfortable. In the middle of this situation, we even asked whether everything was okay and whether there was any problem. However, instead of responding politely, he spoke to us in an aggressive tone and said, “Did I inform you? Just go, eat.” His attitude made us feel even more uncomfortable and unwelcome. We had a very positive experience with almost every other aspect of the hotel, which makes this incident even more disappointing. Unfortunately, because of this experience, we have no choice but to give the hotel a lower rating than we otherwise would have.

Very nice hotel, clean, pretty. Beds are comfortable. Super Well situated Breakfast is not so good and we regret paying for it since there are better options for a breakfast nearby Also if you are traveling with a friend or family, the bathroom offers zero privacy. The twin beds are simply stick to each other so it’s like sleeping in the same bed Overall very nice stay so far :)

I booked a stay yesterday at Hotel Boulevard Autograph Collection. Upon arriving at the location, l was surprised to find the place completely empty except for one security staff member. I honestly thought I might be in the wrong location, so I showed him my booking confirmation. He confirmed that I was indeed at the correct hotel, but informed me that the hotel was over-occupied and that we had been transferred to their sister property, The Heritage Hotel Autograph Collection. In fairness, the security staff who assisted us was extremely accommodating and professional. He called a buggy for us, offered us water, and made sure we were comfortable and okay while waiting. I truly appreciate his kindness and excellent service. He was the highlight of our experience. When we arrived at The Heritage Hotel, I asked the receptionist, why we only received the cancellation/transfer email late. He explained that it was "due to the current situation." Honestly, this explanation did not make sense to me, especially since both hotels belong to the same group. The information given was not aligned with what we were initially told at The Boulevard Hotel, which created confusion and frustration. If The Boulevard Hotel cannot accommodate guests or is not fully functioning, then it should not continue accepting reservations on Booking.com. Guests book specific hotels for a reason. I specifically chose The Boulevard because I was looking forward to its swimming pool, ambience, and views. Unfortunately, I was disappointed because the experience I expected was completely different from what I received. I even requested a Burj Khalifa view room at the replacement hotel, but unfortunately it was not available. On a positive note, the hotel allowed us a late check-out until 3 PM since our check-in was delayed, and l appreciate that gesture. Overall, the main issue was the lack of proper communication and transparency regarding the booking transfer. The only part of the experience that truly stood out positively was the hospitality and professionalism of the gentleman who welcomed us at The Boulevard Hotel. He handled the situation with care and respect despite the circumstances. My concern is simple: if the hotel cannot accommodate guests or is temporarily non-operational, it should not remain available for booking online, as this creates confusion and disappointment. Confirmation number 5130461590

The place was clean, you will get a standard room size. Weirdly separate bath and bath tub is in open space,. And the loo is separate🛀😅. Not quite sure about the orientation of the room. It is OK, but if you have small kids who loves to run and explore you might wanna reconsider. Quite place, polite and helpful staffs. Especially the pool attendant, very respectful and professional. We paid for breakfast,. Unfortunately we did not get the buffet type as they were not expecting to be full on a holiday (eid), food was.gread, try the pizzas 🍕 .might come back. 👍