We had a wonderful stay at Grosvenor House Dubai, with exceptional service and genuine hospitality throughout. What truly stood out was the warmth and positivity of the entire team. Everyone greeted us with a great smile, making us feel welcomed, valued, and well taken care of at every step. A special mention to the team members who made our stay extra memorable: * Juan – For a smooth and warm check-in experience. * Afnan – For the wonderful guest services and thoughtful arrangements for our celebrations. * Shadab – For the excellent concierge service and assistance. * Mridul, Rohit, and Jitesh – For their outstanding service at the restaurant and for making our dining experiences so enjoyable. * Sakhib – For the attentive and friendly service at the pool. * Shamsheer – For ensuring a smooth and pleasant check-out experience. Each of them went above and beyond to make our stay special. The consistency of service, attention to detail, and genuine smiles across the team truly reflect the high standards of Grosvenor House Dubai. Thank you to the entire team for making our stay so memorable. We look forward to returning and experiencing the same wonderful hospitality again. Highly recommended!
Grosvenor House, A Luxury Collection Hotel
Address: Al Emreef Street, Po Box 118500Availability
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Facilities
Reviews
I stayed here over 60 nights several years ago, and just finished another business trip. In summary - this is the best hotel in Dubai. The service, attention to detail, cleanliness - even the scent in the hallways is all impeccable. There are many excellent hotels in Dubai, but I believe the Grosvenor is the best hotel experience overall. Extremely quiet rooms, an overall calm and relaxing atmosphere, excellent food choices, central location, and superb service. They really ensure the little things are done. For example, I had a mouse next to my computer on my desk and they left a mousepad for it after cleaning the room. I had a charging cable by my bed that they wrapped and added a velcro fastener to keep it neatly on the nightstand. Daily turndown service, no waiting in any lines for check-in-check-out or anything else. They have hyper-attentive staff from the moment you arrive to the moment you leave. And the beds and linens are some of the best I've ever experienced. This is how every hotel should be run. I look forward to my next stay.
Its been a while since ive posted an updated review for this amazing hotel and following our most recent stay i felt i should share what a wonderful experience we had. So we have just returned from Grosvenor House after visiting since 2004 staying between LRM and GHH maybe 2/3 times per year. Every year it just gets better and better and is simply faultless in everyway! Our room was amazing (deluxe suite) it was cleaned to an amazing standard everyday and turned out immaculately. The pool (tower 1) was fabulous as ever and despite extremely high temperatures and long shifts the pool staff took pride in there duties and were always so polite and attentive, thankyou to Freddy, Silva, Suranger, Thukar and the lovely waiters who took several customised orders for our sons lunches everyday. Sloanes restaurant.... it has an amazing selection of high quality fresh food and is cooked to your individual preference. We have been eating here for many years and have really noticed how well they all work as a team, the managers Jitesh, Motaz and Mridul are outstanding in there roles and it shows through to the rest of the restaurant team, from the chefs, to the waiters, to the girls on the desk and even the cleaners!! We thankyou all for looking after us so well it truly made us feel like our 2nd home. A special mention to Hana (chef) for customising meals for me following very recent surgery to which i had special dietary requirements shes an asset to the hotel! I could go on all day about how amazing this hotel is, but in reality the key to its success is the amazing staff that make it what it is!! I cannot reccomend it enough, if you want the best hotel with the best service in Dubai then book it you wont be dissapointed. Untill the next time .....
This review is more like sharing my true love to the hotel and hotel staff than a google review. From the first time i visited this hotel, i was 18 years old. It was 2018. Since than up to now. This is my absolutely non negotiable number one hotel in the world! Rooms, apartments, bars, restaurants, services, spa, staff even beach, which this hotel have access to as well. Every single point about this hotel makes me have goosebumps as i write this review. I am in love with every staff member in the hotel, with this great team which makes me want to visit it every day just to have coffee inside these walls. Believe me, i have stayed in so many places, but this place is next level. Plus recently this hotel got interior renovations, which just improved it and made it better. Endless love for the place🙏🏻❤️
The room and attention to details of housekeeping are top notch. Haven’t been able to sleep so well as a frequent traveller - the choice of pillow, the beddings, the turndown service etc all made a huge difference. The housekeeping team is very helpful to keep the room tidy and paying attention to details such as tidying up phone cables. What a great service The hotel itself has some history as you can tell from the room design and floor ceiling height etc. But it’s very well kept and maintained. The room has introduced some Smart Control features, AC is new so you don’t feel like you are staying in a old hotel that need refurbished The staffs at check in are also very helpful, check-in non alcoholic drinks, introducing to room features, bringing our luggages to the room by housekeeping team etc. The services and hospitality are excellent. One thing did kinda make me feel a bit disappointed it’s that since our booking was 2 separate one, when we did check in we thought both deposit were done and secured. But the middle of our stay, a lady called from front house had a fairly pushy and rushing demand for us to secure the deposit of 2nd booking at 8pm by calling our room. The overall tone was not very friendly and kinda rude, and she requested to go to front desk before midnight. While it must be the standard protocol but I’d appreciated her tone to be more professional and friendly for such request. This could have done a better way.
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