Grand Mercure Dubai City

⭐⭐⭐⭐⭐ Excellent Experience at Qova Café! I had a wonderful experience at Qova Café. Mr. Bharat is a very nice person with a friendly attitude and a warm, welcoming personality. He treats customers like family and provides excellent service. The coffee was delicious, and the cake was so sweet and tasty! ☕🍰 Highly recommended for great coffee, delicious cakes, and friendly service. Thank you, Mr. Bharat, for making the experience so special! 😊

I am a regular customer at the Qova coffee shop in the reception of this fabulous hotel. The staff there, primarily Baraht and often times Kenneth are extremely attentive, kind and hard working. Baraht has great attention to detail and always adds his own personal touch to service, going above and beyond expectations. Because I am a regular the cafe staff know my orders, my visit times, and my preferred seating. I was recently injured and they have been taking great care of me during my visits. I would also like to give a mention to other staff such as the hotel manager who expressed his regards to me, and Richard who works at the door, who have been very kind to me. This hotel is like a family to me 💗

The Ibis Styles team completely blew us away by bringing a beautiful complimentary cake and celebrating a birthday with us. It was such a thoughtful and wonderful surprise! The overall service here is absolutely awesome. The staff is incredibly warm, attentive, and dedicated to making guests feel special. Thank you so much for the beautiful memories. We will definitely be back!

I stayed at the hotel from May 31 to June 5, 2026 The staff were kind, welcoming, and attentive. The room was comfortable, and I appreciated being upgraded. However, overall, my stay was disappointing. The breakfast was of rather poor quality, with food that was supposed to be served hot already cold, even early in the morning. Some of the dishes used for the breakfast buffet were also not practical for serving yourself, making it unnecessarily difficult to take the food. The experience with the hair salon was particularly unpleasant. The welcome was very unfriendly, and I was never able to book an appointment for a blow-dry. I even went there at 9:45 a.m., before the official opening time, and although three or four staff members appeared to be available, I was told that I had to call a specific phone number to make a reservation. The hotel could not assist, as the salon is operated by an external service provider. This is unacceptable for a service located within a hotel. Finally, the outdoor swimming pool was also disappointing and practically unusable, as it is in the shade around 95% of the time. The pool area also lacks any decoration or atmosphere. Unfortunately, I will not be returning.