Grand Hyatt Residence

Disgusting service. Room was not clean when we checked in- curry stains, crumbs, stained on floor. Worse than a hostel in my opinion. The second room they showed us was just as dirty. We wanted to leave but sadly due to lack of written confirmation of a full refund we have no choice but to remain. Duty manager refused to give us confirmation in writing about full refund. So naturally we cannot simply take their word for it. Horrible service. Will never stay here again. Will have to endure then next few days.

This was one of the worst hotel experiences I have ever had. The check in process was chaotic, extremely slow, and completely disorganized. From the moment I arrived, there was no sense of professionalism or hospitality. The most disappointing part of my experience was the behavior of a staff member named Pratap. His attitude was rude, dismissive, and completely unacceptable for someone working in the hospitality industry. He spoke to guests in a loud and disrespectful manner, showed no willingness to assist, and lacked even the most basic customer service skills. Instead of trying to resolve concerns, his behavior made the situation even more frustrating. A hotel can recover from operational issues, but there is no excuse for treating guests without respect. Hospitality is about making guests feel welcome, and this hotel failed completely in that regard. I would not recommend this hotel based on my experience. Management should seriously review the conduct of their front desk staff, especially Pratap, and invest in proper customer service training before more guests have to go through the same experience.

Mr Reghu at reception has given us poor service. We called him several times and not helping us. The room service is very poor. Not good to stay here. Water heater is not working in all the four bedrooms. Water leaking from one bedroom bathroom into the room. When we called them to help , very slow response. Inspite of paying huge amount, not worth the stay . Except for the indoor pool and outside pool

The hotel has 5 starts yet doesn’t have the basic services required to have 5 stars, no valet service, no luggage trolly and no one comes to do anything after you call several times, there was an insect in the room upon our arrival and the kids club was closed yet not mentioned on their website. The overall experience in the hotel doesn’t justify the amount paid for the rooms.