I had a pleasant stay at Grand Central Hotel Dubai. The location is very convenient, with Al Rigga Metro Station, restaurants, shops, and malls nearby. The room was comfortable and clean, and the staff were friendly and helpful. I especially liked how convenient everything was around the hotel. It’s a good choice for both short and longer stays in Dubai. Overall, I had a good experience and would consider staying here again.
I had a wonderful stay at Grand Central Hotel Dubai! The service was excellent, and all the staff were very helpful and welcoming. A special thanks to Khaled Ibrahim from the Front Office, who was incredibly friendly, professional, and always ready to assist with a warm smile. He truly made my stay more comfortable and enjoyable. Highly recommended! I would definitely love to stay here again.
I had a wonderful stay at Grand Central Hotel. The hotel offers a perfect blend of comfort, convenience, and excellent hospitality. The rooms were clean, spacious, and well maintained, providing a relaxing environment throughout my stay. The staff were exceptionally friendly, professional, and always ready to assist with a warm smile, making the check-in and check-out process smooth and efficient. The hotel’s central location makes it easy to access major attractions, shopping areas, and public transport. The dining options were excellent, with a good variety of delicious food, and the facilities were clean and well cared for. Overall, Grand Central Hotel Dubai provides outstanding value for money, excellent customer service, and a memorable guest experience. I would gladly stay here again and highly recommend it to both business and leisure travelers.
I stayed at your hotel for one night, and I was very disappointed with my experience. At around 4:30 AM, while I was sleeping, I received a call on my room telephone from an unknown person. When I answered, the caller seemed to have called the wrong room. I immediately contacted the reception to ask who had called me, but no one could provide any information. The receptionist only said that maybe another guest had called directly from another room. I was very upset by this situation. I have stayed in many hotels before, and usually room-to-room calls are not connected directly. In other hotels, if a guest wants to call another room, the call first goes through the operator or reception, and they confirm the guest’s identity before connecting the call. This is a 4-star hotel, yet someone was able to disturb guests during sleeping hours. What disappointed me even more was that when I asked reception for clarification, they could not explain what happened or who made the call. Overall, I am very dissatisfied with my stay and expected much better service and guest security from your hotel.
First, they put me on the 2nd floor. The room was fine, you get what you pay for, at least decent enough. However, the noise from the club downstairs was extremely loud, so I would not recommend staying on this floor if you book this hotel. The Wi-Fi connection was also VERY POOR. At around 4 AM, I still couldn’t sleep because of the party noise, so I asked to be moved to another room. To their credit, the staff were kind enough to transfer me to a quieter, non-smoking area. Unfortunately, the new room was not in good condition (4th floor). The telephone microphone was not working, some wallpaper peeled off, the lamp shades were dusty, the heater was barely heating and only normal water was coming out, the fridge was not clean, and I was not even sure if the cups were properly cleaned. This is not a good way to treat customers. Cheap, yes but I’m pretty sure there are many other hotels with better promos or discounts that offer cleaner rooms, better facilities, and a more comfortable stay than this hotel. I WILL NOT RECOMMEND!!
Monday through Friday 9 am to 7 pm EST
Reach us by phone
Reach us by email