Fortune Royal Hotel

I have been a regular guest at Fortis for years and have always chosen this hotel whenever I needed a comfortable and relaxing stay. The staff were welcoming, the rooms were used to be clean and refreshing, and I appreciated the hotel’s continuous improvements before. Unfortunately, my recent stays have been increasingly disappointing. The cleanliness and overall service have noticeably declined. Some housekeeping staff have changed, and some have had a bad and unprofessional attitude or simply they dont know how to clean. The lack of basic English communication also makes it difficult to properly address concerns. Our stay in Room 1004 today was extremely stressful and disappointing. The room had a persistent unpleasant smell like kitchen as if someone was cooking the whole time, and the pillows and blankets smelled used and unclean . The centralized AC control located outside the room is also very inconvenient. This is completely different from my previous experiences, when the rooms always smelled fresh and clean. As a long-time guest, I genuinely valued Fortis, which is why I’m disappointed to see the standards declining. I strongly hope management addresses the housekeeping, cleanliness, and service immediately.

Location: Fortis Hotel is situated on the remote side of Fujairah. Although the area isn’t very lively, there are several restaurants nearby which is convenient. Crowd & Atmosphere: The crowd is mostly blue‑collar workers, so the overall vibe isn’t great if you’re looking for a more relaxed or family‑friendly environment. Breakfast & Dining: The breakfast room feels timid and quite dark. While the food and tea are ok, the options are limited. Noise & Nightlife: This is the biggest drawback. The hotel has bars and pubs spread across three floors, and the music continues throughout the night. Even on the 11th floor, the noise was loud enough to feel like the entire hotel was buzzing. After a hectic day, getting proper rest is almost impossible. Staff: The staff are friendly and helpful. Payment: Now I get why it is non refundable- once you paid you have no option to escape- so take room for a day and if comfortable extend.

Very disappointing stay. The service was extremely poor, and the customer service was unhelpful and unprofessional. The air conditioning in our room was not working throughout our stay. Despite repeatedly reporting the issue, the staff refused to change our room. Instead, they entered our room countless times to “check” the AC, but they never actually fixed the problem. It was frustrating to have our privacy interrupted over and over without any solution. This was a very uncomfortable and disappointing experience. I would not recommend this hotel, and I will definitely never stay here again.

This was our first stay at Fortis Hotel Fujairah, and unfortunately, it was a very disappointing experience. We booked a sea view room, but the windows were so dirty that we could hardly enjoy the view. It completely ruined the purpose of paying for a sea view. The room was missing basic amenities. There were no tissues, and the bathroom only had one dental kit even though the room was booked for two guests. To make matters worse, the bed sheets were stained, dirty, and torn, which was completely unacceptable and made us question the hotel’s hygiene standards. The biggest disappointment was the housekeeping service. When we requested room cleaning, the staff refused to come. They didn’t even clean the room the following morning before our check out, which is completely unacceptable for any hotel. The room was also extremely cold. Even after switching the AC to heating mode, condensation built up throughout the room, leaving water on the floor and even in the bathroom. The swimming pool water was dirty, and the rooftop area looked neglected, as if it had not been cleaned or properly maintained for a long time. To make matters worse, the hotel does not have dedicated parking. If you go out with your family in the evening, it is almost impossible to find a parking space near the hotel when you return. Overall, this hotel did not meet even basic hospitality standards. The management seriously needs to improve cleanliness, housekeeping, maintenance, and guest services. Based on our experience, we would not choose to stay here again and cannot recommend it to others.