Availability
Description
At Elite Byblos Hotel – Mall of The Emirates, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Discover the wonders of Dubai with ease by utilizing the services provided by taxi, car hire and shuttle. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. At the hotel, their tours can even assist you in booking tickets and securing reservations for leisure activities and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Elite Byblos Hotel – Mall of The Emirates. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at Elite Byblos Hotel – Mall of The Emirates also include unique design elements like a separate living room.A few chosen rooms are equipped with daily newspaper, television and cable TV to ensure guest amusement.Elite Byblos Hotel – Mall of The Emirates offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations.An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at Elite Byblos Hotel – Mall of The Emirates, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At Elite Byblos Hotel – Mall of The Emirates, guests with diverse dietary needs are accommodated by offering options like halal among the different types of cuisine. At Elite Byblos Hotel – Mall of The Emirates, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, hot tub, salon, steam room, spa and sauna for ultimate relaxation. At Elite Byblos Hotel – Mall of The Emirates, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At Elite Byblos Hotel – Mall of The Emirates, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
I had a wonderful experience! A special thank you to Ms. Jayzel and Mr. Prajeesh for their excellent customer care, warm hospitality, and kind assistance at the buffet. The food was absolutely delicious! 😋 A special highlight was the complimentary birthday cake and warm birthday wishes they offered to my friend, which made the occasion even more memorable and special. 🎂❤️ Thank you for going the extra mile to make us feel welcome. Truly outstanding service, and I highly recommend this place!
Elite Byblos has become a regular local getaway destination for me. The hotel is surrounded by restaurants, shops and cafes. The rooms are spacious and with all the amenities you need to just stay in. I usually book the suite which comes with a living room. Traffic around the area is very busy during evenings. The staff at the reception are always corteous and take initiative to make the stay comfortable. The hotel staff are professional and friendly.
I am incredibly disappointed with the front desk service at this hotel, especially considering it promotes itself as a 5-star property.
We arrived on May 29 at around 3:00 PM, the standard check-in time, yet we were made to wait for more than an hour before our room was ready. During that time, we repeatedly approached the reception desk for updates, only to receive the same response: "The room is still being cleaned."
While the receptionist apologized and explained that the hotel was short-staffed due to the holiday period, staffing issues should not become the guest's problem. A 5-star hotel should anticipate busy periods, plan accordingly, and maintain service standards regardless of occupancy levels.
What was most disappointing was the lack of proactive guest care. No estimated waiting time was provided, no alternative solution was offered, and not even a simple gesture such as complimentary refreshments was extended while guests waited in the lobby. These are basic hospitality practices that one would reasonably expect from a hotel of this category.
Waiting over an hour for a pre-booked room after the official check-in time is unacceptable, particularly for a 5-star hotel. The experience left a poor first impression and significantly affected the start of our stay.
For a hotel that markets itself as a luxury property, I expected far better organization, communication, and customer service.
5 star experience from the staffs of Monarch Coffee Shop Restaurant located in Elite Byblos Hotel. Special mention to Sir Dindo, the guy filipino staff who gave us a 5-star customer service experience. He is a gem in the restaurant. As well as Ms. Zeny, Ms. Kyla, & Ms. Jaz who sang for my mother's birthday. We appreciate them. Thank you. We definitely enjoyed the food. The staffs deserves a recognition as well.
My recent stay was disappointing compared to my previous experiences at this hotel.
I visited during the Eid holiday period and understand that hotels can be busy during peak seasons. However, I faced several issues that significantly affected my stay.
Upon arrival, I was informed by the valet team that valet parking was unavailable and that there were no spaces available in the basement parking either. However, shortly afterwards, I observed valet parking being provided to other guests. When I requested to speak with a manager, I was then informed that a basement parking space was available. This inconsistency was frustrating and left me questioning how parking was being managed.
The check-in experience was equally disappointing. I arrived at 3:00 PM, which is the standard check-in time, but did not receive my room until approximately 5:30 PM. I was informed that the delay was due to high occupancy and additional room cleaning requirements. While occasional delays can happen, a wait of over two and a half hours at the official check-in time is difficult to justify and suggests that better planning and resource management may be needed during peak periods.
What concerned me most was the overall lack of consistency in service. Guests should feel that everyone is treated fairly and professionally, regardless of their background or nationality.
This property used to be one of my preferred places to stay, but unfortunately, based on this experience, I do not plan to return. I hope the management reviews its operational planning, staff training, and guest service procedures, particularly during busy holiday periods.
