Best Western Premier M Four Hotel

Very Disappointing Experience with Lost Property Handling I stayed at this hotel for one night during my transit from Manchester to Jakarta and accidentally left my phone in the room. I fully acknowledge that leaving my phone behind was my own mistake. However, what happened afterward was extremely disappointing. There was approximately a 3 hours gap between checking out and my flight. I had left my contact number with reception when i checked in, so I expected the hotel to contact me in case the room staff found when they clean the room. Unfortunately, I received no proactive communication or meaningful assistance. Instead, I was the one who kept reaching out, asking, and practically begging for help through phone calls and WhatsApp, trying to negotiate a way to have my phone returned to Jakarta. I was already dealing with the stress of international travel and losing my phone, yet I felt that the responsibility of resolving the situation fell entirely on me. What makes this experience even more concerning is that I have now checked my WhatsApp account and discovered that my phone appears to have been reset, as my WhatsApp is no longer accessible on the device in its previous state. I cannot confirm who reset it or why, but this raises serious concerns about how my lost property was handled. I understand that I made a mistake by leaving my phone behind. However, I believe a hotel should demonstrate basic responsibility, communication, and care when handling a guest’s lost belongings. At the very least, I expected the staff to take the initiative to contact me and provide clear updates rather than leaving me to chase them repeatedly. Unfortunately, this experience has significantly damaged my trust in the hotel’s service. Losing a phone was already stressful enough; having to beg for assistance afterward made the experience even worse. I sincerely hope management takes this feedback seriously and improves its lost-and-found procedures and communication with guests. All supporting evidence is attached, including my hotel booking voucher, WhatsApp correspondence, and call records. These records show that every attempt to communicate, follow up, and seek a solution came from my side. I received no proactive outreach from the hotel staff, including the manager who spoke with me over the phone at the time. I was the one who repeatedly had to ask for help and chase updates about my own lost property. This lack of initiative and communication was particularly disappointing, especially when I was an international traveler in a stressful situation and needed the hotel’s assistance.

I had a very pleasant experience during my stay, especially because of the excellent service provided by Rashid. He takes great care in cleaning and maintaining my room, and his attention to detail, professionalism, and friendly attitude really stood out. Rashid consistently goes above and beyond to make sure the room is clean, comfortable, and well presented. His dedication and work ethic deserve to be recognized. I would also like to specifically mention his manager, Ranjith, and request that he recognizes Rashid’s hard work. In my opinion, Rashid is a valuable member of the team and absolutely deserves appreciation and consideration for a promotion. Thank you, Rashid, for making my stay more comfortable and enjoyable!

I would like to sincerely thank Bishnu from the housekeeping team for his honesty, professionalism, and excellent service, as well as the reception team for their swift and professional assistance. I had given Bishnu a tip as a small gesture of appreciation for his efforts in making my stay comfortable. Unfortunately, I made a mistake and did not check the note properly before giving it to him. I was truly impressed by his honesty when he returned the money to me. As someone who also works in the hospitality industry, I understand how important honesty, integrity, and genuine service are. Bishnu demonstrated all of these qualities, and I truly appreciate his integrity. I would also like to make it clear that the mistake was entirely mine. I sincerely hope Bishnu will not face any trouble or consequences because of this incident, as he did absolutely nothing wrong. I would not want my mistake to cause him any inconvenience at work. A special thank you as well to the reception team for their quick response and professional handling of the situation. They were extremely helpful and resolved everything promptly. Please convey my sincere appreciation to Bishnu and the reception team. Their honesty, kindness, professionalism, and willingness to assist reflect very positively on the hotel. Thank you once again for the wonderful service and for having such honest and dedicated staff. Highly appreciated! ⭐⭐⭐⭐⭐

It was nice experience, the food is awesome! The place is so relaxing, the staff are friendly and accommodating. Special mention to Miss Helen Grace! Thank you assisting us! Keep it up. 👍🏻👍🏻👍🏻 thank you Mr. Wajid job well done.❤️ will definitely recommend the place.👍🏻