Atana Hotel

I had a lovely stay at this hotel! The place is beautiful, cozy, and welcoming, making it a perfect spot to relax and feel comfortable. The staff were all friendly, accommodating, and very helpful, which made my experience even better. I truly appreciated the warm atmosphere and excellent hospitality. I would definitely recommend this hotel and would love to stay here again! ❤️✨

I stayed at this hotel for one night on 10 September, as I had a seminar the following day. The stay was very good: the room was clean and spacious, and the staff were professional. I checked in very late, at around 2 a.m., and the lighting felt a little dim. Overall, though, the hotel was incredible value for the price I paid.

Would never stay at a bed bug infested unhygienic hotel again! I stayed at Atana Hotel for 10 nights, from 31 August to 10 September 2026, in Room 1715. I'm writing this so other guests know what happened, and how the hotel handled it. From 3 September I started waking up with bites. I didn't connect them to bed bugs at first. On the morning of 8 September I woke up with a large cluster of new bites across my arms and torso and reported it. Housekeeping inspected the room and told me bed bugs had been found. Within the hour I was moved to a different room and my clothes were taken away to be laundered at the hotel's expense. That's where the hotel's cooperation ended. I emailed the hotel on 8, 9 and 10 September with dated photos of the bites and a request for a refund. None of those emails received any reply, and I checked out without any acknowledgement. Only after I said I'd escalate did the hotel respond, stating that it "could not confirm an established infestation" and refusing any refund. When I asked for the pest control report and whether any evidence of bed bugs had been found at all, I got no answer. I later learned, from the hotel's own written response, that the pest control assessment was carried out on 11 September. That's three days after I was moved out of the room. A clean result three days later, after the room had been cleaned, tells you very little. The hotel describes moving me and washing my clothes as "goodwill." They were the bare minimum after a problem in their own room. The room they moved me to was a family suite with three beds, for one person, offered in place of any actual resolution. I filed a complaint with Dubai's Department of Economy and Tourism. The hotel declined to refund there as well. For context: another guest's review from April 2025 reports bed bugs in a different room at this hotel. If you stay here, inspect the mattress seams and headboard before unpacking, and keep your luggage off the bed. If something goes wrong, don't expect the hotel to take responsibility.

Unfortunately, this has been one of my worst experiences with a hotel in Dubai. At 1:48 AM, I was woken up by loud noise from cleaning/maintenance work being carried out in the neighboring room. This is completely unacceptable at this time of night, especially in a hotel where guests expect to have a quiet and comfortable stay. The person in charge offered to move me to another room and said they would stop the work, but this does not change the fact that such work should never have been carried out at 1:48 AM in the first place. I am extremely disappointed with my stay and the lack of consideration for guests’ comfort. This experience has seriously affected my overall impression of the hotel. A screenshot from the video is attached as evidence of the incident at 1:48 AM.