Al Hayat Hotel Apartments

Very Poor Service – Disappointing Experience I stayed at Hotel Al Hayat for the last week, and unfortunately, my experience was very disappointing. The TV was not working, and even after complaining several times, there was no proper response or action from the staff. The Wi-Fi was also not working, and we complained multiple times, but nobody took the issue seriously. We had to stay without internet for a long time, which was very inconvenient. The biggest issue was the lack of response from the hotel staff. Repeated complaints were simply ignored instead of being resolved. Overall, the service was very poor and not what I expected from a hotel. I hope management takes these complaints seriously and improves the service for future guests.

It's a good place. Bit of wear n tears are visible. Needs some refurbishment. Staff is cooperative and responsive. People managing reception, specifically morning n afternoon shifts are supportive, agile, polite, courteous and always give positive vibes. They welcome you well.

We had a wonderful stay! The bed was very comfortable, the room was spotless, and the Wi-Fi was fast. The staff went out of their way to make us feel welcome. Great location near the main sights. We will come back!" And especially front desk staff miss SIWAR very professional thank you hayyat team

Overall, the hotel's location is excellent—it's convenient, accessible, and close to everything we needed. The room itself was cozy and comfortable, making our stay pleasant. The breakfast was good, and despite appearing to manage the restaurant on her own, the staff member was very respectful, attentive, and hardworking. The restaurant also offers a beautiful view overlooking King Faisal Mosque, which made breakfast even more enjoyable. However, there are several areas that need improvement. The parking area is very tight, and the two-way driveway is difficult to navigate, especially when another vehicle is coming from the opposite direction. It can be quite challenging to maneuver in and out. The walls also require maintenance, as shown in the videos I recorded. The biggest issue was the washroom. The exhaust fan appeared to be non-functional, causing a strong unpleasant odor that smelled like old urine. This significantly affected our comfort during the stay. In addition, the toiletries were incomplete—there were no towels provided in the room upon arrival. Lastly, the reception was not responsive to phone calls, making it difficult to request assistance when needed. Overall, the hotel has a lot of potential because of its great location, cozy rooms, good breakfast, and courteous restaurant staff. With better maintenance, complete room amenities, and more responsive front desk service, the guest experience would be much better.