Adagio Premium Dubai Al Barsha

My experience at Aparthotel Adagio Premium Dubai Al Barsha has been truly exceptional, not only because of the comfort and quality of the hotel, but above all because of the wonderful people who make this place feel like home. First and foremost, I would like to express my special thanks to Mr. Ajeesh Azzeez, who is incredibly welcoming, competent, professional, and attentive. His kindness and dedication make a real difference, and he represents the very best of hospitality. I would also like to extend my heartfelt appreciation to Mr Rumesh Katupitiya, Mr. Rossilo, Mr. Pradil, and Mr. Raussan. They are such kind, friendly, and genuine people that, after spending time here, you begin to feel less like a hotel guest and more like part of a family. Their warm smiles, welcoming attitudes, and thoughtful gestures make every day a pleasure. I came to Dubai from the United States, initially thinking about returning to US soon. However, thanks to the warmth, kindness, and hospitality of these wonderful people, I am now seriously considering extending my stay for as long as possible ! This is what true hospitality means: making people feel welcome, valued, and at home, even when they are thousands of miles away from their own country. Thank you, Mr. Ajeesh, Mr Rumesh, Mr. Rossilo, Mr. Pradip, and Mr. Raussan, for making my stay so memorable. You are a real credit to the hotel, and I sincerely hope your outstanding dedication and professionalism are recognized and appreciated. I highly recommend Aparthotel Adagio Premium Dubai Al Barsha to anyone looking for not just a place to stay, but a place where people make you feel at home.

We checked in on September 19, and unfortunately, the experience was already disappointing from the moment we approached the reception. The receptionist, Evangeline, came across as visibly unfriendly and unwelcoming. We are repeat customers and have stayed at this hotel several times with our friends, so we were especially disappointed to be treated this way. This was the first time we had such a negative experience. We were simply there to celebrate a birthday. Our friends were not staying overnight—they were only coming to eat, celebrate with us, and leave afterward. However, we were repeatedly told that they could not stay unless we booked an additional room. What made the situation even more uncomfortable was the constant monitoring and repeated calls asking my friend to come downstairs to discuss various things. It felt like our every move was being watched and questioned. What was particularly frustrating was that once we agreed to book another room, the repeated calls and questioning suddenly stopped. This made the entire situation feel unnecessary and left us feeling that we were being treated differently simply because we had not initially booked an additional room. As repeat customers, we expected to be treated with basic courtesy and respect. Instead, what should have been a simple and enjoyable birthday celebration turned into an uncomfortable and stressful experience. We have stayed here many times before, but after this experience, we will definitely think twice before coming back. Very disappointing, especially for returning customers. Never again.

2 out of 5 stars. We deliberately chose a long stay in a three-bedroom apartment at Adagio Premium Dubai Al Barsha because of the positive public reputation of the Adagio and Accor brands, as well as their established long-stay concept. Adagio publicly presents itself as Europe’s leading aparthotel network, with around 130 aparthotels in 16 countries. It is connected to Accor, a global hospitality group with more than 5,800 hotels in over 110 countries, including a substantial presence in the UAE. The property is publicly listed as built in 2013 and has operated as Adagio since 2015. Based on the brand, the scale of the group and the purpose of our family long stay, we expected a consistently well-maintained apartment and reliable service. There were positive aspects. The location is convenient, the apartments are spacious, and the reception team was always polite, accommodating and helpful within their capacity. Reception was often very busy, however, and service response times varied. Some requests were handled quickly, while for others we waited around one hour for assistance. Our main concern was the overall condition and maintenance of the apartment. There was visible mould-like staining in the shower area, and some waste bins were dented. The dishwasher protruded approximately 15 cm from the fitted kitchen unit and prevented an adjacent cupboard from opening properly (see photo). The Smart TVs were also disappointing: Netflix and Amazon buttons appeared on the remote control but the services were unavailable during our stay, and we were unable to use external streaming sticks through the USB ports. For a family long stay with children, this was disappointing. The air conditioning was set very low in parts of the building, which made the environment uncomfortably cold. The most serious issue for us was a desk that collapsed. From what we could see after the incident, its support appeared to rely on a single screw. Fortunately, our nine-year-old daughter reacted quickly and was not injured. We found this concerning and hope that similar furniture is reviewed promptly. The gym could also benefit from attention. Some areas appeared unfinished, and the floor was slippery after cleaning. In addition, our accompanying coach felt uncomfortable with repeated encouragement to purchase a AED 400 monthly membership, although he was not using the gym. Clear and transparent communication regarding memberships and private coaches would be appreciated. Overall, the location, apartment size and friendly staff were positive. However, based on our personal experience, the property currently felt closer to an average 3-star hotel than to the Premium 4-star aparthotel experience we expected. More consistent maintenance, cleanliness, technical reliability and timely support would make a significant difference.

We had a wonderful stay at Adagio Al Barsha. The hotel was clean, comfortable, and conveniently located, making it a great choice for our visit. The facilities were well maintained, and the overall atmosphere was welcoming and relaxing. A special thank you to Raymond and Eva for their exceptional service. Both were friendly, professional, and always willing to go the extra mile to ensure our stay was enjoyable. Their warm hospitality and attention to detail truly made a difference and made us feel valued as guests. We highly appreciate their efforts and would gladly recommend Adagio Al Barsha to anyone looking for a comfortable and pleasant stay in Dubai. We look forward to returning in the future.