I had a slow internet connection on the first day and then I went to the reception. When I informed the staff about the speed issue at the room the only response was that's all we have here and nothing can be done. The thing that was more frustrating was how the response was given. Then I officially raised a request and a bad review and then it was immediately addressed and good support was provided the next day. Now I think its unfair to have a low review with that level of support from the team just because of the behavior of one staff. Thank you team for the support and help. Appreciate it
Steigenberger Hotel De Saxe
Address: Neumarkt 9Availability
Description
Facilities
Reviews
Rooms are completely ok (small things are not functional, e.g. ac control, e.g. empty room bar) but those are small things; the hotel is centraly located on the main square, very close to practically all atractions, professional service, very good breakfast, friendly staff
Dear Sir or Madam, Today, with great sadness, I had to leave your wonderful hotel. I would like to express my sincere appreciation for everything. The perfect central location, the spacious and comfortable room, the excellent mattress and high-quality bed linen — everything was outstanding. The work of the entire staff was truly excellent. And as for breakfast, it is hard to describe it without admiration — it was simply exceptional. I am genuinely impressed and grateful for your hospitality. Sincerely, Yakov Razumovsky
In my opinion, this is one of the best Steigenberger hotels. Perfectly located in the very heart of Dresden, directly overlooking the Frauenkirche. The rooms are spacious, quiet, and elegantly furnished, offering a high level of comfort. The breakfast buffet is outstanding – extensive, fresh, and beautifully presented with regional selections. Service is consistently professional and courteous. Overall, a truly exceptional hotel that represents the Steigenberger standard at its finest.
Great location close to all the places you want to see in Dresden. Great service at the front desk; they stored my bike for me just off the lobby so I didn't have to deal with it. The room was nice, fancy modern design, everything in the bathroom is very modern and works well. Good lighting on the bathroom. Some of the furniture (bedside table) is a bit scratched up, presumably because it wasn't designed with durability in mind. One of the light switches doesn't do anything so it was a mystery what it's purpose was. Same for volume control knob in the bathroom - usually those are for a speaker that relays the sound from the TV but in this case it did nothing. The small fridge is totally silent when running, which I appreciate. There is an electric kettle with instant coffee and several kind of tea bags. The curtains keep out all the light when closed. The mattress is comfortable, the down comforter is very good, just the pillow is not what I'm used to - filled with feathers and squished down into an odd shape. Theoretically you could request one of 3 kinds of alternative pillows from the front desk but that seemed a bit complicated. There is an air conditioner control panel and it worked well. The controls are Un-intuitive but I found the explanation in the TV system / guest services info. The room is quiet. No noise from other guests, just a bit of noise from cars in the cobblestone street below, but there are very few cars.
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