Excellent hotel, the reception staff Nonu & Beatriz have been amazing! Very accommodating and professional. The rooms are lovely and the indoor pool is a great addition. Definitely coming back. Had to edit to mention how good the nights stay was. Excellent breakfast, excellent staff. The decor, style and atmosphere is very classy and for an excellent price.
High end hotel / spa. Just wonderful. Very pleasant stay and I REALLY can't say enough about the restaurant here. We typically never do hotel restaurants as we like to get out and immerse ourselves in less insular, local establishments but they really exceeded all expectations. We did one night here and were so impressed we booked again for our last night in Lamego. Impeccable service, Tony really runs an elegant and culinary gem here. I have been less impressed with some Michelin locations.
Nice hotel with big aspirations. Good rooms. Best breakfast of our trip. Hard to find the front door and even harder to bring the car to it to drop off our bags. The restaurant is nice with enormous portions, highlights were the octopus l, beef Wellington was well done.
This is a lovely hotel still in the middle of an upgrade but the work done so far is impressive and shows a lot of care and attention has been paid to the facilities and furniture selection. Service was excellent as was the welcome smile. I felt the lovely owner is too hard on herself in trying to highlight the improvements underway. As the facilities and staff service was great, this was unnecessary.
The hotel seem pretty new and the location is fairly good in the city of Lamego. The town is a good place if you want to explore the Douro Valley, but don't wan to stay at one of the vineyards which are often a bit remote with little selection if you want to eat outside. Rooms are fairly nice with a balcony and a good view. Only thing annoying about the infrastructure is that the hotel has this 'humid' smell and the light on the balcony can not be turned on or off individually. However, there are big issues with the service in the hotel and the hotel "management", also be aware some of the staff speaks very little English: 1.) When we arrived there was no more availability in their parking garage (which is very small - only a few cars and will be further reduced when the new SPA is built). So the receptionist told us to park on the street as it was free on the weekends. Seems this wasn't quite true as we still got a parking fine on Sunday. Now I have no problem to pay for parking, but I have an issue with giving wrong information that resulted in a fine and more importantly hours wasted figuring out how to settle it. So we asked the hotel to pay for the fine. Unfortunately, the receptionist did not have the authority to make that call but talked to the hotel "manager" om the phone who asked us to send an email - he did not want to speak with us directly or face us, but instead left his employee (who had limited English conversation abilities). So we sent an email and got a reply that they would refund us, however to this day no money has been payed (it's been more than 3 months), despite a few follow-up emails ( I could post these here, but for privacy protection will not do so). Suffice it to say, that we are severely disappointed with the hotel management - if you don't want to pay it's fine, but for God's sake have the guts to stand up and face your customers! 2.) Hotel restaurant was heavily sold to us by the receptionist as the 'best restaurant in town'. So we decided to give it a try and booked a table for 7pm. When we arrived upstairs there was no one around to greet us and the dining room was dark, so we sat by the pool and waited. About 5-10' later we heard noise from the kitchen so we went and check. The employees seems surprised by our presence but agreed to give us our welcome drink (which we hadn't used so far) and asked us to wait. At around 7.30pm we could sit in the dining room - which the whole evening should see only one more guest. We ordered a bottle of wine (which was unavailable, so the waitress recommended us another wine), which she poured from an already opened bottle (okay, house wine is fine) veal croquettes, steak and the vegetarian main (as the chef selection wasn't available either). The veal croquettes were really good and the vegetarian dish was fine as well. Steak however was (below) average, e.g. the outside was almost burnt and the meat not as tender as would be appropriate. And in the end the waitress put a whole wine bottle on the bill (which we noticed only much later) instead of the only two glasses we had. Overall, I the 'best restaurant in town' left us pretty unimpressed. On the plus side, breakfast was pretty good, albeit a bit slow at time. Due to the above experience we certainly won't be back. And I definitely won't recommend this place.
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