Johari Rotana

The hotel is one of the top hotels in Dar Elsalam, nice rooms, very lovely overall.. food in this hotel unfortunately considered horrible and the service especially food dining very slow👎 The hotel is amazing just they need some improvements in some area

Top service always from Purity, Frank, and the rest of the staff. The is one of the best hotels you will find in Dar es Salaam. The menu and service are top. I’ve been coming here several months and will always come back.

The hotel is advertised as a 5-star property, but it is important to be aware that this does not meet the European standard typically associated with that rating. The rooms were good, however the service was rather slow, both in the restaurant and with other services. Many staff members had difficulties communicating in English, which often required additional explanations. We had arranged an airport transfer through the hotel. At the agreed time, this was not organised, and as a result it was also not charged at check-out. Instead, we were provided with another driver, who unfortunately overcharged us significantly. This was very disappointing. Overall, we would have expected a much higher level of service and a better final impression to end the trip.

I checked in at 5:00 AM and was assigned Room 2515. Upon arrival, I discovered that the air conditioning was not functioning, which is a fundamental amenity that should be fully operational in any hotel room. I immediately contacted reception to report the issue. A technician attended twice but was unable to resolve the problem and advised that a senior technician would be required. Unfortunately, no follow-up was made, and I was not contacted afterward. At approximately 12:30 PM, I reached out again to request assistance. Another technician visited but still could not fix the issue. I also attempted to contact reception twice more; my calls initially went unanswered, and although I later received a callback, no effective solution was provided. This level of service is highly disappointing and does not meet basic hospitality standards, especially considering the importance of a properly functioning air conditioning system for guest comfort. I strongly urge the General Manager to personally review this case and take the necessary actions to ensure that such situations are handled promptly and professionally in the future. Overall, this experience has been very frustrating and has significantly impacted my stay.